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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #521

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    There isn't a different type of warranty for each product? are you kidding me?
    So you're telling me all products carry the same warranty? Who makes that determination?
    Typical CT lie.

    The post was on the implied warranty in the CPA, which the retailer provides. It was not about the manufacturer's warranty.

    Consumers need to watch these CT people every second, LOL.

  2. #522

    Re: "Repair Only Warranty" - No Refund, No Exchange

    CT keeps bringing up the "stop sign" pages inside packaging, and assessments by repair centers.

    If CT wants to come up with special policies for defective items, then it should be up to CT to efficiently make that assessment.

    Why should a customer be inconvenienced, just because CT decided to change the rules, and not bother to properly train their staff on common problems that customers might face?

    Every other major retailers has some type of 'satisfaction' policy, so it doesn't matter whether the product is defective or just unwanted - the customer can bring it back for a refund or exchange.

    In fact, places like Home Depot make efforts to have qualified people on hand, to first help customers select a product, and then to help them out if they have questions.

    But CT? They hire kids without experience or training, and then put them at the Returns desk, where they are unable to help or assess problems. CT even admits that their returns people are lacking in this area.

    In the rare case that it really is a complex problem, then having the store contact the manufacturer, or having the store send it out for a quick assessment shouldn't be a big deal.

    But if the item really is defective (and not a minor adjustment or operator error), then the store should stand behind what they sell, abide by the law, and provide a refund (or exchange, if the customer is OK with that).

  3. #523

    Re: "Repair Only Warranty" - No Refund, No Exchange

    "I should beat this into your thick skull with a Simoniz Pressure Washer wand."

    Pretty harsh reaction, to an informed consumer who just happens to disagree with you.

    Say, is that the technique the Canadian Tire people used to kill that guy at the Hamilton store?

    Just curious ...

  4. #524
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Over in the thread, "Does Crappy Tire Lose Money Giving Refunds?", a CT person made up a whole new term: "warranty policy".

    But at least they caved in a bit, that maybe (just maybe!) a "warranty" and a "return policy" CAN be different! Good God! What a revelation!

    Quote Originally Posted by Unregistered View Post
    Although warranty policies and return policies can be different, they can also be the same in some instances.
    Maybe someday, they'll finallly give it up, and acknowledge that manufacturers give manufacturer's warranties, and retailers give return policies.

    Maybe, but don't hold your breath waiting ....

  5. #525
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    A good summary of the policies CT tries to hide:

    https://www.canadiantiresucks.net/ge....html#post4822

    Plus, the latest victim of what customers call the "Simoniz Scam":

    https://www.canadiantiresucks.net/pe....html#post4798

    He didn't get a refund, but he was able to still get credit towards a different pressure washer. Too bad he settled for one that was also from CT, which either has the dreaded "no refunds, no exchange" policy, or (if they are lucky) just the crappy "no refunds" policy.

  6. #526
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    A good summary of the policies CT tries to hide:

    https://www.canadiantiresucks.net/ge....html#post4822

    Plus, the latest victim of what customers call the "Simoniz Scam":

    https://www.canadiantiresucks.net/pe....html#post4798

    He didn't get a refund, but he was able to still get credit towards a different pressure washer. Too bad he settled for one that was also from CT, which either has the dreaded "no refunds, no exchange" policy, or (if they are lucky) just the crappy "no refunds" policy.
    The last three items I sent out for repair because of an initial defect (a lawnmower, and two different weed trimmers) were fixed in 30 seconds. Each of them had bad gas, ie water in the gas.
    Today's engines are too finely tuned to use gas that is improperly stored or older than 90 days.
    Nothing wrong with the product at all, even though the customer claimed it to be defective. And you wonder why we don't just scrap it and give a new one. Three in a fricken row. Waste the repair guy's time and my time and did they even thank the repair guy for putting his own good gas in their machine? Not even one of them.

  7. #527

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Wow, it sounds like you and your returns people keep screwing up, big-time!

    How can you afford to stay in business?

    You sent all those perfectly good items out for repairs, and wasting the repair guy's time? For shame!

    (But it's not like you can expect your customers to know more about these things than the store that sells so many of them, right?)

    Oh, wait a second. You said repair guy only spent 30 second on each of them. So, that's 1.5 minutes, total. Maybe not so bad.

    Still, you and your returns people should be ashamed of themselves! Sheer incompetence!

    (BTW, nobody said anything about scraping the products - that's just one of those things you made up, all on your own.)

    So, tell me:

    Are you gonna give your returns people some badly-needed training, finally?

    Or are you going to blame them, too, and just fire them out-right?

    Keep us posted!

  8. #528
    CTC MANAGER
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    the repair only guarantee is very fair and makes sense. The guarantee doesnt apply to everything in the store, as a matter of fact it is less than one percent of the merchandise offered to you in store. That policy applies to items which have an engine which is gas powered. Can you blame us? Most of you think you know it all up until you realise that you broke it and you think we will just refund you for your own negligence...common now... for example, i had a client buy a gas powered chain saw, she brings it back the next day saying that it was brokenm and she wants to be refunded. first, did she buy the chainsaw to do the work and then just bring it back? possibly. so i follow by asking why she wants to be refunded and she answers because it doesnt work and she has lost faith in the product. i follow back with ok well seeing as how the item was used its a repair only, did you put oil in the machine? she answers, yes i did and i still broke. i asked her what she put in and she said it was the one you put in the lawnmower and then i found out why it didnt work... its because she used the wrong oil in her gas and oil mixture. So i ask you, why is it our fault that her machine stopped working?? Its her negligence...

  9. #529

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by CTC MANAGER View Post
    the repair only guarantee is very fair and makes sense. The guarantee doesnt apply to everything in the store, as a matter of fact it is less than one percent of the merchandise offered to you in store. That policy applies to items which have an engine which is gas powered. Can you blame us? Most of you think you know it all up until you realise that you broke it and you think we will just refund you for your own negligence...common now... for example, i had a client buy a gas powered chain saw, she brings it back the next day saying that it was brokenm and she wants to be refunded. first, did she buy the chainsaw to do the work and then just bring it back? possibly. so i follow by asking why she wants to be refunded and she answers because it doesnt work and she has lost faith in the product. i follow back with ok well seeing as how the item was used its a repair only, did you put oil in the machine? she answers, yes i did and i still broke. i asked her what she put in and she said it was the one you put in the lawnmower and then i found out why it didnt work... its because she used the wrong oil in her gas and oil mixture. So i ask you, why is it our fault that her machine stopped working?? Its her negligence...
    It's pretty sad, how ill-informed someone can be, and yet choose to call themselves "CT MANAGER".

    It might be a policy that seems fair and makes sense to Crappy Tire, but it's not the case with consumers, who won't be subjected to this policy at any other major retailers. Costco, Walmart and Home Depot, for instance.

    Nobody said "repair only" applies to ‘everything in the store’ - that's just something you made up. And it applies to far more than just gas-powered equipment. Vacuum cleaners, irons, air conditioners, electric outdoor equipment, tents, patio furniture, the list goes on.

    And where did you get the ‘one percent’ figure? Is this verifiable? Based on a statistical analysis? Something you heard once? Or did you just make that up, too?

    I can’t wait to hear what you “follow back” with …

  10. #530

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    I work for Canadian tire, and I admit, the repair only warranties are rediculous. But people are ignoring the facts. There are people here who are simply trying to explain the warranties because they are misunderstood.

    ... Actually I know most people at customer service AGREE with the customers and hate all the repair warranties.

    .... It's mostly selfishness on the corporations part, they just don't want to lose money.
    So, what part of the "Repair Only" policy is "misunderstood"?

    The part where a customer isn't supposed to get a refund, or even an exchange, like they would at any other major retailer, for an identical product?

    What is the part where staff agree with customers?

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