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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #571

    Re: "Repair Only Warranty" - No Refund, No Exchange

    WHAT A JOKE!!! I purchased a $640.00 Plasma Cool Portable Air conditioner and it worked for 2 weeks (not even if you count the number of days it was actually on) and all Canadian Tire did was give me a phone number to call. CRAP, CRAP CRAP. AS LONG AS YOU GET YOUR MONEY YOU DON'T GIVE A "DAMN" IF IT EVEN WORKS. BUYERS BEWARE!!!!!!!!!!!

  2. #572
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    I just did a Google search on the words"repair only".

    Guess which thread, on which site came up first?

    LMAO!

  3. #573
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Is Dodie simply mis-informed?

    Or is she deliberately misleading consumers, so that they buy products with misrepresented return policies?

    The "Keep Your Receipt" is possibly the biggest lie that Canadian Tire feeds to the Canadian consumer:



    Dodie Smith-Nyman We have an excellant return policy if only people would remember to hang onto their receipts there would be no problem.
    Last edited by CTH8R; January 24th, 2013 at 03:41 PM.

  4. #574

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by CT Me / Lawguy View Post

    IF - after 5 months it broke due to a manufacturers defect and a seller said tough shit, you own it. No warranty.. that's in violation of the terms and conditions agreed upon at time of sale.
    mine stopped working within 2 weeks.it got repaired.lasted another 2 weeks.broke.they put a new engine in.lasted 6 days.they refused to repair.still well within the warranty period.how do i stand there?

  5. #575
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Wild horse:

    That thread was a while ago - I looked back, and it was about chain saws.

    Keep in mind that the CR people either know nothing about the Sale of Good & Consumer Protection Acts, or the are deliberately trying to dialed consumers.

    For instances, they say absolutely nothing about the manufacturer's written warranty.

    That being said, in Ontario, there's an implied warranty by the SELLER for a reasonable lifetime of every product. The exact period is no defined, but the SELLER us likely on the hook for the length if the manufacturer's warranty perio (as a rough guideline).

    Also, there isn't anything in the laws about a number of repair attempts.

    If I were you, I'd go after a full refund upon realizing it's defectinpve, and try again with another make.

    From that other post, it sounds like you've got some real experience with lawsuits in this area - care to pass on any tips or advice?

  6. #576
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    More from Facebook on the perils of Repair Only:


    Toni Kushner now if you would politely exchange defected tools, instead of making us drive 80 kms to get brand new defected tool fixed, maybe you'd be more of a 'canadian'. oh, and when asked what the problem was, and can we see if it actually now works, we weren't treated too politely there either. ugh to Canadian tire.

  7. #577

    Re: "Repair Only Warranty" - No Refund, No Exchange

    i guess that once we have completed the lawsuit in whichever way it goes i will be better equipped to give such advice.the fact was that CT(to my mind) breached the sale of goods act in 2 ways,firstly they supplied me with something that didnt last a reasonable amount of time and secondly that by refusing to repair the item that they were in contravention of their obligations set out by law.ive emailed a lawyer about this topic today,and hopefully will be receiving some enlightening information fairly soon.the fact that the manufacturor has supposedly issued a countersuit against me EVEN THOUGH I DIDNT SUE THEM is kinda wierd.also at the same time to offer me a replacement unit(which they didnt at the time) makes me believe that they are employing a 'carrot and stick' technique in an attempt to scare me off.if anything it has made me even more determined.there is little point getting a refund now,as a judge has already awarded me substantially more.however like i say we will certainly get to grips with the murky depths of the law over the head of this.

  8. #578

    Re: "Repair Only Warranty" - No Refund, No Exchange

    and yes im totally aware that the staff know very little if anything about the sale of goods act.i quoted the act to the store manager,and he still refused to bow down,even though i made it perfectly clear to him what my intentions were.the sales staff were little more than gibbons(apologies to those CT staff that arent).the bottom line is that CT,through all their attitude and bullshit,have lost a loyal customer.i will certainly be adding my name to the ever growing list of ex customers,and i hope we can see this ship go down.

  9. #579

    Re: "Repair Only Warranty" - No Refund, No Exchange

    it also has to be pointed out in fairness that up until this point i HAD NEVER had any problems with exchanges and/or refunds in the past.the staff had always been more than willing to accomodate any problems i encountered with defective goods.UNTIL NOW.

  10. #580

    Re: "Repair Only Warranty" - No Refund, No Exchange

    oh and in answer to your other point,i have absolutely no experience whatsoever in bringing lawsuits.this is the first time EVER.i was so outraged by CTs attitude with all pleas falling on deaf ears when i asked for a refund/replacement,and to be told that they wouldnt even repair the unit was the proverbial straw.i am a genuine person with a genuine grievance,the product was found to be faulty at every stage by the authorised service engineer,and for the manu to imply that because the unit was repaired by THEIR appointed technician that this invalidated the warranty was ridiculous.lots of deaf ears inspired me to bring the claim against CT.....

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