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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #581
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    I guess we can add one more to the long list of ex-customers of CT

  2. #582

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Wildhorse:

    Your post in another thread sounded like you already won your case:

    Quote Originally Posted by 1wildhorse View Post
    ... I sued our friends.they defaulted,by not replying to the claim within the time period.i went to court,and the judge ruled in my favour.

    ... under the sale of goods act british columbia i sued CT under the IMPLIED warranty that states that a product must function for a reasonable period of time.
    If the judge "ruled in [your] favour", don't you now get a court order for a refund and maybe also damages?

    Also, can you summarize the argument that you presented to the judge? That would be useful for others in the same situation as you are.
    Last edited by CT Challenger; January 28th, 2013 at 06:58 AM.

  3. #583

    Re: "Repair Only Warranty" - No Refund, No Exchange

    yes its my understanding too.and believe me the judge awarded substantially more than just a simple refund.however with the manu agreeing to take full responsibility for the goods(a little secret agreement between themselves that they didnt make me aware of) it does throw a little bone into it.like i said earlier i emailed a lawyer yesterday(up until now its been little guy v the big corps),so hopefully ill hear something in the next couple of days which will shed more light on this.obviously when this happens i will be only too willing to share the experience here,to help others either know what they are doing better or to avoid this potentially nasty trap that has been set.

  4. #584

    Re: "Repair Only Warranty" - No Refund, No Exchange

    (which is why i was asking on the other thread whether or not the IMPLIED warranty under the sale of goods act was always between seller and buyer).i still would seriously appreciate someones expert opinion on this,but i suspect the lawyer may provide that if noone here is able to.

  5. #585
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    This story sounds half way between "repair only" (send it to the manufacturer) and "exchange only" (get a store credit, even with the receipt, when it's defective):


    Marilyn Boucher-Lees I bought a blender from Canadian Tire in Abbotsford on Jan 28th. Took it back today as the jug would not sit properly in the base. When asked....I explained the problem. Shocked to hear....Sorry,because you opened the package and you say the product is broken...you get an in store credit only or send it back to the maunfacturer. I said ....no....I want my money and asked for the Manager of the store. A young girl came up to me with a very rude manner and asked what she could do for me. I told her and she said. Store credit only as we can not resale this. You can't resell it anyway....it is defective. Then send it back to the maunfacturer she replied referring to the back of the bill and written in small writing.....the policy. Well canadian tire.... you need to learn what customer service is cause Abbotsford sure does not have it!!!!

  6. #586
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    On their Facebook Page, Crappy Tire chose a cold and snowy day to Spam innocent Canadians with the ill-timed and uninvited question, "What does spring maintenance mean to you?"

    Here's the memories that were stirred in one Canadian:

    Glen Adams Spring means taking care of my lawn. Last spring I bought a gas powered weed eater at Canadian Tire. It broke 8 days later which is one day later for their return policy. Despite all the arguing they refused to take it back. I even tried to trade up to a more expensive unit. All they said was I had to send it to the repair depot. This all happened in May. I took it to the repair depot in early June and finally got it back in late August. Really silly and I will never shop at Canadian Tire again. Also why is this ad showing up in my timeline? Go away Canadian Tire.

  7. #587

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Magellan Roadmate 5120-lmtx

    Tried everything to have them understand that I purchased a christmas gift with gift receipt. The customer representative said that I do not understand. His name was Craig. He was a really frustrating person who enjoys the torment that he puts customers under. ************DO NOT BUY ELECTRONICS FROM THEM, THEY DO NOT HONOUR THEIR RECEIPT************
    Bought a GPS (Magellan) for a gift at Christmas. Received a gift receipt and the sales person said that the person had 30 days to return it. After finding that the product did not respond properly (15 seconds between address finds) they wanted to exchange/return it. I said In would do it for them. I took it back to the Canadian Tire store in Burlington on fairview and the customer service person with broken english said that I cannot return or exchange it because I only have 7 days. There must be a mistake because this is a gift receipt. After arguing for a few minutes I asked to see the manager. He said that I cannot exchange or return it because it is electronics and you have 7 days. I said this is a gift receipt. So it does not matter he said. I said that this is a contract that should be abided by and that I will sue you. He said "Go ahead!". I walked out of the store but just before I asked him his name. He pointed to his shirt "Wayne" and said make sure you spell my name correctly because I hate it when they don't spell my name correctly. So tomorrow I must go down to the court office and start litigation against Canadian Tire.
    Thanks a lot, you train your managers well.

  8. #588
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Are you sure this was a "Repair Only" issue? Doesn't sound like they even offered to get it repaired for you.

    Maybe just a dispute on whether or not it's defective?

  9. #589

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Daniel:

    Sorry to hear about your rude awakening to the crappiness of Canadian Tire’s return policies (or lack thereof).

    You should be aware that anything that is purchased becomes non-refundable the second you break the seal on the packaging. Some stores might give you a break & give you a refund, but don’t count on it, especially if it looks like they can’t just re-seal the package and sell it to someone else.

    Regarding the Gift Receipt, I don’t think that changes anything after the package has been opened. It might buy you a few more days if the package was unopened – there is no clear statement on their web site about this.

    I am surprised that they wouldn’t give you an exchange, if it was defective. Possibly they believe the 15-second wait time is acceptable, or that there is an issue with settings or configuration? Is there perhaps a 1-800 support number? In the end, if you think it is defective, they should at least be willing to help you send it away for repairs.

    I’d agree with you that it is unusable, if you have to wait a full 15 seconds for a response to an ordinary key-press. This might be a defect or a design flaw. Where you might have a hope, is with the consumer protection laws. They state that the product must be fit for its intended use (or similar wording, depending on your province).

    You can check with the Ministry of Consumer Affairs (or equivalent in your province) for the specific sections. In general, you can claim ‘misrepresentation’ and then ‘cancel’ the ‘consumer agreement’ (i.e., contract) due to the product not being of ‘merchantable quality’ or ‘not performing its intended function’ (i.e., planning a route to an address in a reasonable amount of time).

    The store might pull out their long list of excuses, but none of them matter.

    And recently we heard a story from user 1wildhorse , who was told he had to deal with the manufacturer, and not the store. Don’t fall for that one!

    The biggest problem with a lawsuit is the cost to file the suit (maybe $50 to $100), and the time attend at the courthouse to file, attend conferences, go before the judge, etc.

    Sometimes we hear about a store that waits until you actually file the suit, and then caves in & give a refund.

    You can also harass CT here: www.facebook.com/CanadianTire. That doesn’t seem to work for returns, but it’s worth a try. Plus, it can be satisfying, and it warns other consumers.

    At the very least, you’ve learned a valuable (if expensive) lesson: don’t buy anything from Canadian Tire unless you are 100% sure you’re willing to settle for whatever might be inside the package, even if it’s defective. Otherwise, you should simply go to any of the other major Canadian retail outlets to make your purchase, because they will all have some kind of Satisfaction Guarantee.

    Please keep us posted on how things turn out, especially if you have tips and hints for your fellow Canadian consumers.
    Last edited by CT Challenger; February 12th, 2013 at 05:08 PM.

  10. #590
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Not only are the GPS's at CT Repair Only, they only have a 30 day return policy - but only if unopened.

    This was on the GPS thread GPS on CT's FB page:


    Shawn Zalefski Ya but dont buy it from Canadian tire because if you buy one and it stops working. They dont care!!!!!!!
    Last edited by CTH8R; February 18th, 2013 at 10:28 PM.

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