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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #591
    Junior Member Ramou's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Reproduced from the back of my receipt:

    Easy returns: Save your receipt.
    To return an item for an exchange or refund, bring it
    to any Canadian Tire store within 90 days, in its
    original condition and packaging, with your receipt
    and issue of Canadian Tire "Money". Valid photo ID
    may be required. Details at our Customer Service
    desk, Some exceptions may apply.

    Sounds perfectly reasonable, doesn't it? Here's the "thing": that receipt is from Sept. 2004.

    So, here is another reason (beside our experience shopping at better-managed retailers) that we expect a refund when we have to return an item. Long time shoppers (myself, at least) were never made aware of the "new" repair-only policy. (Insert emoticon of me shaking my head in disbelief here.)

    I had thought that perhaps CTC's corporate structure and unwieldy dealer agreements made the imposition of a reasonable refund policy from H.O. onto the dealer network impossible. Now that I found this old receipt I see they were indeed able to modify it - but, to the perverted policy we have today.

  2. #592
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Yes, it wasn't that long ago, that the receipt had no mention at all of the awful Repair Only policy, or even the Exchange Only policy.

    Does anyone know if Crappy Tire had those horrible policies in place back in 2004, and were hiding it at that time?

    Or did the cryptic "the manufacturer's policy will apply" statement show up as soon as these despicable policies were implemented?



    And I'm personally very interested to see what the return policies will be at the just-opening Target stores! They look awesome, and will be a great alternative to Crappy Tire, with a LOT of product line over-lap.

    I'll be "repair only", or even "exchange only" won't be known to the Target people at all!

    Even Sears Canada recently improved their return policies, to try to keep customers. But I doubt if the customer-phobes at CT will decide to get with the times, and eliminate these exploitive policies.

    Time wil tell ...
    Last edited by CTH8R; March 5th, 2013 at 06:47 AM.

  3. #593
    Junior Member Ramou's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    I have to believe that in 2004 the policy followed was that stated on the receipt. IMHO this was a perfectly reasonable return policy, and consistent with my experience of not having problems with returns in the past. So, it appears that the policy changed sometime between then and now. That means it's not impossible to change it back.

    Until they do, I will continue to tell everyone I know to take this return policy into consideration before shopping there. Fool me once. . .

  4. #594
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    No refund and no exchange? Sounds like Repair Only:


    Tom Nadeau So I guess Canadian Tire does not stand behind there Mastercraft power tools! I tried to replace or return a Mastercraft router today after using it for about the fourth time or fifth time it smoked and stopped working. They tell me it was discontinued! Now Its no wonder why they discontinued it. as they don't stand up. So buyer be ware if you are considering buying any type of Mastercraft power tools as they will not stand behind them. Pass this on to let everyone know just how they back up and stand behind their products...

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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Richard Miller and do it without Canadian tire, they are an embarrassment to the Canadian name , they ripped me off on some mastercraft air tools and lost me as a customer forever , dont shop there and they cant rip you off they dont stand behind mastercraft tools they should be called american tire then I could understand them ripping me off .... Not ! dont shop here I was a loyal customer for ove twenty years til they treated me wrong and didny give a crap abuot it

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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Maybe a missing part isn't the same thing as a defect? In any case, check out how CT responded:


    Gary Marsh Unfortunately, I was given a Mastercraft router for christmas. Opened it this morning to start work on something, and the collet was missing from the box. Since I don't have a receipt, the local CT store and telephone support won't do anything for me. Spare parts aren't even available for it.
    Worst part was asking the person that gave me the router if they still had the receipt. They didn't keep it, and now they're upset that they bought me something useless for christmas. All they remember is that it cost them over $100.
    Come on guys, this sucks.

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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Chain saws are also ROW:

    Norris Chucks they do is not give you a refund.instead they send it to repair shop.i had a saw went dead after a day of cutting trees. they took it back sent it to the repair shop. 5 months later after making a complaint to the main office n i got a refund lol
    *

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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Some people are still surprised to learn that the Repair Only policy even exists - only at Canadian Tire!



    Robynne F.: I bought a 10x10 car shelter/tent, brought it home and tried to put it together,, there were pieces missing and pieces broken. Tried to take it back, YEA RIGHT, what a hassle, they said it wasn't there problem anymore to contact the tent people. I wouldn't budge, I held up a line of customers wanting to pay, demanded the manager. He finally came, and at the end of the day, I HAD to take a Canadian Tire Gift Card. I just wanted my money back to go to whatever store I wanted to go to, because it sure isn't Canadian Tire.... Customer Satisfaction Guaranteed..... YEA RIGHT !!! oh and if I hadn't opened the box I was told, there would have been no hassle and I would have gotten cash... REALLY..... so never put it up and never find out its broken,, Good call Canadian Tire,, I won't be back,, Also what I find interesting,, everyone with a problem is to contact you, and everyone that loves the store you tell them good luck in the draw.. Humorous

  9. #599

    Re: "Repair Only Warranty" - No Refund, No Exchange

    again,the no refund,no exchange policy is exactly that.a policy.it has absolutely no basis in law,and if you find yourself with a crappy thing that doesnt work,then DEMAND a refund under the sale of goods act.if a product doesnt work then the implied warranty that a product has to work for a reasonable amount of time,and you have every right to cancel your contract(the reciept),and DEMAND a refund.if you want to look at what actually happens then look at the thread i started asking for help.ive sifted through all the legal bullshit to the truth of the matter,so dont be afraid THREATEN TO SUE,and carry out the threat.

  10. #600

    Re: "Repair Only Warranty" - No Refund, No Exchange

    if anyone needs any advice,then even though im no lawyer,im coming to the end of the process,and i can certainly share my experiences,which may help towards future litigations against this crappy policy.

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