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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #611

    Re: "Repair Only Warranty" - No Refund, No Exchange

    The Canadian Tire store I work at has a 7 day return policy on all seasonal products, more so patio furniture, and lawn mowers etc. This is to ensure our store isnt screwed over if a customer decides he needs to "rent" something and can simply bring it back. I can't tell you how many times i have seen lawn mowers come back covered in grass after a week or so because the customer didnt want it. Unfortunately this is the sad truth, some customers have ruined return policies of others by bringing back products and trying to get their refund. Repair only policies for us are only on refurbished products and generators (because we can't have a customer buy one and then bring it back when they have power again. Refurbished products for those who dont know ARE returned products that have been sent off and looked at my professionals, fixed and sold to the dealers at a lower price. Even returned lawn mowers with no problems still must be sent out to ensure everything is ok. As each store is individually owned, some stores policies vary slightly and so that is probably an issue. At the Cobourg, ontario store, that is what our policy is, and I personally make sure I tell every customer I talk to, that this is the policy and I can't change that. Because of some awful customers still thinking they are above our policy, like some of the posters on this forum, we have had to defect other products to replace patio furniture that is missing a piece, or a lawn mower that someone has used but returned after the 7 days, even though many boxes come with a sheet that says clearly "stop, do not return to store call manufacturer". If people followed policies then we wouldnt have to alter ours to make sure we didnt lose money on every transaction.

  2. #612

    Re: "Repair Only Warranty" - No Refund, No Exchange

    yes i hear your words.unfortunately all im hearing is the word 'policy'.this is NOT the LAW.im not talking about the odd customer who tries to scam you by 'renting' a lawnmower for a week.when you have a repair only policy,when it comes to faulty goods,the consumer has every right under the sale of goods act to demand a refund on said product,and when your store refuses to adhere to the LAW,then you are in breach of the act,whatever your so called policies might be.in retail there is something called 'leakage',which is an amount factored in when you buy a substantial amount of a particular product from a manufacturor,which should more than compensate you for the occasional 'renter'i didnt hear anywhere in your reply about any kind of customer satisfaction,which leads to extremely unhappy customers.

  3. #613

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Now i just read the sales of goods act, and I'd like to know where exactly it says we break the law? customers may ask for refunds that is their choice, but it is not law we give them a refund, however we can do it as a customer satisfaction. There is no part of the law that says customers can be refunded everytime.

    Subject to this Act and any statute in that behalf, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale, except as follows:
    1. Where the buyer, expressly or by implication, makes known to the seller the particular purpose for which the goods are required so as to show that the buyer relies on the seller’s skill or judgment, and the goods are of a description that it is in the course of the seller’s business to supply (whether the seller is the manufacturer or not), there is an implied condition that the goods will be reasonably fit for such purpose, but in the case of a contract for the sale of a specified article under its patent or other trade name there is no implied condition as to its fitness for any particular purpose.
    2. Where goods are bought by description from a seller who deals in goods of that description (whether the seller is the manufacturer or not), there is an implied condition that the goods will be of merchantable quality, but if the buyer has examined the goods, there is no implied condition as regards defects that such examination ought to have revealed.
    3. An implied warranty or condition as to quality or fitness for a particular purpose may be annexed by the usage of trade.
    4. An express warranty or condition does not negative a warranty or condition implied by this Act unless inconsistent therewith. R.S.O. 1990, c. S.1, s. 15.

    Basically that means
    1) if you ask for a lawn mower and i sell you a barbecue, then you have the right to a refund.
    2) if you don't see the product (ie sold online) but do not get a chance to inspect

    other then that, there are no laws that trump the policies of any specific store

  4. #614

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Unless otherwise agreed, the goods remain at the seller’s risk until the property therein is transferred to the buyer, but, when the property therein is transferred to the buyer, the goods are at the buyer’s risk whether delivery has been made or not.

    ie once you leave the store with said product its you risk and no longer the sellers

  5. #615

    Re: "Repair Only Warranty" - No Refund, No Exchange

    try looking at this link.
    Buying Defective Goods
    under the sale of goods act one of the implied conditions which become applicable at the time of the sale is that the goods must last for a reasonable amount of time.
    and i quote
    The fourth condition is that the goods will last for a reasonable period of time
    Of course, this implied condition only applies if you use the product as intended. It won’t apply if the goods are put to some use for which they weren’t made. You can’t say that an ordinary vacuum cleaner designed for household dust hasn’t lasted for a reasonable time if it breaks down while using it to suck up heavy construction debris.

    therefore if you buy something and it is found to be faulty,you have EVERY right under the LAW to demand a refund,plus any expenses suffered as a consequence of the appliances failure.
    your argument only holds weight when as you say someone uses a lawnmower and/or patio furniture etc,and then tries to return it EVEN THOUGH THERE IS NOTHING WRONG WITH IT.when a product is found to be faulty its a totally different ball game.

  6. #616

    Re: "Repair Only Warranty" - No Refund, No Exchange

    and so yes for non faulty goods you are absolutely right.it is entirely down to yourselves whether or not to refund.but i think you will find that the majority of complaints on both your facebook page and this site are more to do with FAULTY goods.and in this case your argument doesnt hold water.so you cannot just palm honest customers off when they buy a crappy appliance that doesnt work.

  7. #617

    Re: "Repair Only Warranty" - No Refund, No Exchange

    anyway i believe all this is moot.you are the only major retailer who no longer has a customer satisfaction guarantee.in all honesty who in their right mind would actually buy something from one of your stores when in your own words once you leave the store with said product its you risk and no longer the sellers.
    and learn to spell by the way.and as more and more people start to realise that what was a once great company has turned to penny pinching at the expense of the customer,as more and more people become incensed by your terrible policies and so called customer service,your business will suffer in the coming years.i ask you,is customer dissatisfaction the best way to run a healthy business?NO CUSTOMERS=NO BUSINESS.....thats the bottom line.i urge you to change your ways before its too late.

  8. #618

    Re: "Repair Only Warranty" - No Refund, No Exchange

    and here is the exact statement on the sale of goods act.note condition 18 c)
    Implied conditions as to quality or fitness
    18 Subject to this and any other Act, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale or lease, except as follows:

    (a) if the buyer or lessee, expressly or by implication, makes known to the seller or lessor the particular purpose for which the goods are required, so as to show that the buyer or lessee relies on the seller's or lessor's skill or judgment, and the goods are of a description that it is in the course of the seller's or lessor's business to supply, whether the seller or lessor is the manufacturer or not, there is an implied condition that the goods are reasonably fit for that purpose; except that in the case of a contract for the sale or lease of a specified article under its patent or other trade name, there is no implied condition as to its fitness for any particular purpose;
    (b) if goods are bought by description from a seller or lessor who deals in goods of that description, whether the seller or lessor is the manufacturer or not, there is an implied condition that the goods are of merchantable quality; but if the buyer or lessee has examined the goods there is no implied condition as regards defects that the examination ought to have revealed;
    (c) there is an implied condition that the goods will be durable for a reasonable period of time having regard to the use to which they would normally be put and to all the surrounding circumstances of the sale or lease;
    (d) an implied warranty or condition as to quality or fitness for a particular purpose may be annexed by the usage of trade;
    (e) an express warranty or condition does not negative a warranty or condition implied by this Act unless inconsistent with it.

    this basically means that if one or more of the implied conditions are not met then the seller has broken the contract(your receipt),and that you have every right to cancel this contract(your receipt) and demand a refund.

  9. #619

    Re: "Repair Only Warranty" - No Refund, No Exchange

    but hey what would i know?im not a lawyer......o wait hang on.the courts agreed with me......

  10. #620

    Re: "Repair Only Warranty" - No Refund, No Exchange

    and unlike your facebook page,thankfully the mods on this site dont delete posts from people such as yourselves.....bring it on,im enjoying your little rant.

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