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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #751

    Re: "Repair Only Warranty" - No Refund, No Exchange

    but hell isnt that what they invented courtrooms for?so judges can make decisions......

  2. #752

    Re: "Repair Only Warranty" - No Refund, No Exchange

    i have to say kudos to you mr owner.after months of just plain trolling youve actually put together some quite legible and pertinent comments.as i say there seems to be no clear answer what the actual truth to the matter is.i think it hinges on policy.see if my understanding of SGA is correct reinforced by the bar association's page,and you add in a sprinkle of CPA for good measure i.e. you cannot change the terms of SGA even if you wanted to,i.e. policy is actually irrelevent.
    if we take your version(and as i say i have no idea which one is legally right,and believe me im not going to take your word for it) then when SGA says that in the case of goods that dont last for a reasonable amount of time i.e. are defective and that you can cancel your contract is incorrect,and actually policy is paramount,it is quite clear that we have reached an impasse.
    like i say i applaud you,and you may indeed be correct.i hear no such comment from yourself though.

  3. #753

    Re: "Repair Only Warranty" - No Refund, No Exchange

    im not sure such a dispute has ever even been challenged before.unlike your 'army' of lawyers i dont have access to previous case files....

  4. #754

    Re: "Repair Only Warranty" - No Refund, No Exchange

    anyway there is one further point i want to make here.even if you are right here,why would people who have maybe fallen foul of the draconian policy you have in place ever choose to conduct their business EVER again?put yourself in the shoes of a customer.he/she shows up to town with the intention of buying for arguments sake a gasoline powered lawnmower.they weigh up the policies of each individual store.hmm costco never a problem,if it doesnt work properly you just take it back easy.wal mart,30 days no problem guarantee customer satisfaction.hmm canadian tire is 5 bucks cheaper.o hang on if it doesnt work they wont even take it back.if it breaks down i have to get it fixed,even if the problem keeps reoccurring,and at the end of the warranty period they are just going to tell me to fuck off.

    tricky decision.walmart or costco i believe.and thats it in a nutshell.
    you may not realise it now,but as more and more people fall foul of your policies they dont just keep quiet.they tell friends family,anyone who will listen.so right now yes you are doing reasonable business,but try to look 5 even 10 years in the future.successful retail is based on having customers through your doors,and your ability to keep them happy,and every time you harass or piss a customer off you dont just lose one customer its more like 5-20.enough said.

  5. #755

    Re: "Repair Only Warranty" - No Refund, No Exchange

    i think a key here would be to look at your annual figures and see whether or not things like gas powered equipment sales that fall into your repair only warranty are declining.

  6. #756

    Re: "Repair Only Warranty" - No Refund, No Exchange

    i completely sympathise with you when you recount your tales of woe of how us horrible customers take agvantage of your good nature,buy a lawnmover and return it a week later even though theres nothing wrong with it but hell they cut the grass good.or someone who has 'borrowed' patio furniture for a party.
    but you surely have to realise that such people are the VAST MINORITY.is it really so important to your company to be so in the right that you are willing to sacrifice your consumer base just to prove a point?you strike me as an intelligent guy,so it is bemusing that you dont seem to grasp the concept that happy customers=returning customers.your lawyers dont care, they are being paid gazillions to play golf.and should eventually your business collapse they will flutter off to suck the life out of another company.and you seem to be oblivious to the long term damage that is being done here.shrug.

  7. #757

    Re: "Repair Only Warranty" - No Refund, No Exchange

    here is an example.a few months ago i went to wal mart to buy something that they had on a major sale.i think it was $150 off and was being sold at $300.water pump i believe.anyway they were out of stock and even though she grumbled a little the chick behind the desk wrote stuff out on a bit of paper.anyway i went back a month later and asked if it was in yet.they could find no record of the so called rain check,nor was the chick even at work.however when i spoke to the duty manager it took him all of 5 seconds to say that they would honour the rain check that they couldnt even find,and sold me the item at the $300 price.after the experiences suffered in your store i must admit i was surprised.pleasantly.and there you have it.customer satisfaction.i will have absolutely no hesitation returning there to buy stuff again.

  8. #758

    Re: "Repair Only Warranty" - No Refund, No Exchange

    and i also think you are wrong about people having it in for canadian tire.i think if you actually spoke to people it isnt canadian tire they have a problem with.most of us used to love shopping there.its the policies you have in place that people loathe and detest.....

  9. #759

    Re: "Repair Only Warranty" - No Refund, No Exchange

    ah but i hear you say,'we are not in the business of making friends' and that is where you are so deluded my friend.we are the very people who pay your wages.

  10. #760
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Saturday morning I wrote the following prediction about The Moaner:

    Quote Originally Posted by CTH8R View Post
    In facing the challenge to back his claims that "there are many documents that state clearly that refunds are not law", I expect he will once against trot out that Better Business Bureau site that quotes the out-of-date Ontario law, which was superceded by the Consumer Protection Act.
    Now, at that time, there were not yet any visible posts by The Moaner, presumably because the forum moderator has seen fit to hold The Moaner's posts until they are screened for inappropriate content.

    But check what the Moaner had ALREADY written (but I could not yet see):

    Quote Originally Posted by Owner 1 View Post

    Can I call 'em or WHAT??

    This is important, because it has been demonstrated, over and over again, that the BBB site (despite an update after the CPA came into effect) does not refer at all to the newer CPA, but instead contains a reference to an outdated Business Practices Act.

    Such a flagrant misrepresentation by The Moaner!

    Can we really believe anything The Moaner writes, if they are so quick to knowingly post mis-information?
    Last edited by CTH8R; July 21st, 2013 at 02:37 PM.

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