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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #761
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    And keep in mind, the BBB is one of the only sites (or even THE only?) we've seen that says a refund isn't required for a defect in Ontario. There were - what? - 20 or 30 OTHER sites, that all said refunds ARE required by law.

    And what other province did we look at? Oh yeah! BC, just recently. And what did we find? Guess what! Refunds are required by law, there, too.

    (Hey - I couldn't help but notice - The Moaner didn't find a single site that says for BC "no refund required for defective goods". Oh-oh!)

    Yeah, some day, when I'm not too busy trimming my toe nails, or watching the sun set, I might just take a minute to examine the latest set of links that the devious Moaner1 posted.

    I mean, they might actually contain some truth, mightn't they?

    Or is it all just more mis-quotes by the Moaner?
    Conveniently out-dated information for The Moaner to use against consumers?
    Or just plain incorrect information (even if well-intended)?

    Yeah, maybe the poor schmucks in Nova Scotia or Alberta really ARE getting the shaft, compared to BC and Ontario.

    I suppose it could be true - I mean, each province has its own laws, after all.

    Against the law in Ontario and BC, but not against the law in NS and AB?

    Gee, I sure do hope it's against the law EVERYWHERE in Canada, for the sake of every Canadian consumer!

    I'll check and see.

    One of these days ...
    Last edited by CTH8R; July 21st, 2013 at 02:35 PM.

  2. #762

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Refunds, Exchanges & Returns - Ministry of Justice - Government of Saskatchewan


    You sure can call 'em


    More of that misleading misinformation provided by Owner 1. Oh wait this information is from ..... The Government lol

  3. #763
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Yup, more misrepresentations, as predicted!

    This government site is by the "Ministry of Justice", not the "Consumer's Ministry" (or similar for Saks).

    Plus, it only discusses 'unwanted' goods! It says zero ("I mean, zero") about defective goods.

    In fact, it only goes into details on "shoes or a sweater"!

    Refunds, Exchanges & Returns

    Sally bought a cashmere sweater for her mother's birthday gift, but it did not fit. When she returned it to the store for a refund they refused to give her money back.

    In Saskatchewan, with few exceptions, if you purchase goods such as shoes or a sweater from a retailer, you do not have the right to return them for a refund. The sales transaction is a legal, binding agreement and cannot be broken. The item cannot be returned simply because you have changed your mind.

    The store must decide if it will provide consumers with a cash refund, exchange of goods or credit slip. This is usually outlined in a store policy. Store policies vary so you should ask before you buy. Some sellers will allow refunds but may charge a restocking fee. This is a fee for putting the article back on the shelf.


    And, hey - what's, this? Allow me to highlight this little tidbit:

    In Saskatchewan, with few exceptions, if you purchase goods such as shoes or a sweater from a retailer, you do not have the right to return them for a refund.

    Gee, I wonder what those "exceptions" are? Could them be maybe ..... defects???


    I have to say, I lost a lot of faith in this 'useful' page when I read this little bit of advice, which would apply to every bag of plant seeds, erasers, and can of STP you buy:

    It is a good idea to ask the clerk to write the store policy on the bill and have it dated and signed.

    Yeah, that's pretty realistic - CT claims that every single one of their 10 gazillion SKUs has its own, unique and one-of-a-kind return policy!


    And, I have to congratulate The Moaner on yet again stooping to mis-representing what is on the sites they provide links for.


    Yup, that sunset sure does look nice - I think I'll gaze a little longer, rather than dig into any of those other links that were provided ...

  4. #764
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    And, can I call 'em?

    OOOOhhhhh, Yeah! I CAN!

  5. #765

    Re: "Repair Only Warranty" - No Refund, No Exchange

    thanks h8r.i must admit after running round like an idiot last week trying to find out which branch of the RCMP can even INVESTIGATE a complaint of corporate fraud against the individual(and drawing a blank),that i was in all honesty knackered.my brain was hurting,so i just said that mr owner MAY be correct.i also said that i wouldnt take his word for it though.so thanks for sinking his latest attempt at hmm shall we call it misrepresentation at best,or as i would like to call it FRAUD.
    Canadian Criminal Laws Dealing With Fraud in Canada

    Unfair nondisclosure is where a duty to disclose arises from

    b) conduct by the accused creating a false impression in the victim's mind

    if you are correct then we have evidence right here of an attempted fraud by mr owner,and he even said that of course the policy makers and lawyers KNOW the law.therefore this misrepresentation is willful and deliberate.

  6. #766

    Re: "Repair Only Warranty" - No Refund, No Exchange

    so h8r if what you are saying is correct(and i reckon it probably is) then mr owner is trotting out some outdated crap,which was the case before the CPA came into effect.interesting.....

  7. #767

    Re: "Repair Only Warranty" - No Refund, No Exchange

    well ive emailed an opposition MP.ive been in consultation with one of his aides over the last week,and agrees with me that there may be some substance here.so he requested that i contact the MP directly outlining my concerns.fingers crossed over the next couple of weeks we may get some definitive answers!

  8. #768
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    I found this link, recently.

    It talks about an Ontario consumer who wants to sue a manufacturer "solely" (i.e. without also,suing the retailer) for a defective product, under the SOGA and CPA.

    This is instead of the consumer just suing the retailer directy, as has been discussed here at length.

    This is Interesting because there was some discussion from 1wildhorse about his lawsuit, when the retailer (Crappy Tire) tried to drag in the manufacturer. The posting says, "This can make a lawsuit more cumbersome and expensive with several parties at the table rather than just two". Sounds like a tactic!

    Statutory Claims Against Manufacturers - Litigation, Mediation & Arbitration - Canada


    Here's an interesting part: "Another option for the consumer is to sue the retailer for supplying defective goods".

    Imagine that! An informed source saying that an Ontario consumer can sue a retailer for a defective product under the CPA and SOGA! And nothing was in there about 'repairs'!
    Last edited by CTH8R; July 29th, 2013 at 10:27 PM.

  9. #769

    Re: "Repair Only Warranty" - No Refund, No Exchange

    interesting that ct tried to pass the buck off to champion,who may have well had a legal argument that because they werent the direct seller,that SGA and CPA didnt apply to the purchase.thank god the judge threw out their attempt.still ongoing.gotta just be patient sometimes

  10. #770

    Re: "Repair Only Warranty" - No Refund, No Exchange

    You are absolutely right. It just happened to me. I bought a bike pump and when I went to use it at the store the inferior valve fell off. I went back (5 minutes) to the counter to refund it and was sent to the sporting section where the staff who just sold me it told me that they don't do refunds and that it may be under warranty. After a tense standoff I did get another one of the inferior products to take home, but no refund. The reason I got the pump was my MEC pump of about 10 years valve had worn out. But when I told my story, a friend said MEC had a open return replacement policy and that is what I did. I brought the well worn pump into the store and was replaced with a brand new one. With a SMILE! FREE!

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