Page 81 of 88 First ... 31717980818283 ... Last
Results 801 to 810 of 877

Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #801

    Re: "Repair Only Warranty" - No Refund, No Exchange

    the fact remains that if i was legally entitled to return the generator when it was initially found to be faulty,but because of fraudulent/misleading practices by CT,i was under the impression i HAD to get the fukkin thing repaired.obviously if that wasnt so(and i honestly believe that to be the case) then we have a pretty clear case of fraud,and i wont be in any hurry to settle unless they are willing to change the policy.i have already warned their lawyers what will be coming,so they cannot claim ignorance.until the 20th.....

  2. #802
    Senior Member CTH8R's Avatar
    Join Date
    Jun 2011
    Posts
    5,320
    Blog Entries
    1
    Rep Power
    15

    Re: "Repair Only Warranty" - No Refund, No Exchange

    I'm posting this here, from CT's Facebook page, because we have another consumer who has come to the same conclusion regarding fraud:


    Chris M.: HONESTY AND INTEGRITY. Canadian Tire executives could have DONE MORE THEMSELVES!!!!! To all who read this, you'll be interested to know that Canadian Tire committed what is technically FRAUD by lying about the condition of a product at sale, then denying me the ability to return it alleging that I had used the product, despite the fact it sat in a room unused for weeks. Turns out I was sold a used product, and am now forced to swallow the loss because the Manager "found a few crumbs". PATHETIC. I'm a new parent who had decades of potential shopping at Canadian Tire up until today, where I'm clearly on the butt end of a fancy little attempt at fraud to save the corporation $100. An amount that is very difficult for us to swallow, given the circumstances. And to mirror Lexi L.: below, yes, all of the above started with the standard 8 minute, 'Find a Red Shirt' waltz that's part and parcel for EVERY Canadian Tire location. I'm very pleased that I won't be doing that dance any longer.

  3. #803
    Senior Member CTH8R's Avatar
    Join Date
    Jun 2011
    Posts
    5,320
    Blog Entries
    1
    Rep Power
    15

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Hey! I just noticed that this thread has now moved into the Top Spot, for most-viewed threads!

    It has now become the most-viewed thread, surpassing even the totorial on "How to Post a New Thread", that's been on here since the beginning.

    There sure is a lot of interest in this topic - I hope it helps some Canadians get the refund they are entitled to - and to avoid these Crappy Stores in the future.

  4. #804
    Senior Member CTH8R's Avatar
    Join Date
    Jun 2011
    Posts
    5,320
    Blog Entries
    1
    Rep Power
    15

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Another gentleman read Crappy Tire's latest spam, this one on "we want your (only positive) feedback". Paolo decided to instead be honest:


    Paolo R.: My problem with Canadian Tire is the return policy. I recently baught a tile saw there and it broke a week later (either a lemon or a poorly made product) . They want to send it away for repairs. This means i have to change my project schedule because of a lamon product. Any other store would have happily exchanged or refunded the item. I now have a new tile saw from Lowes (awsome return policy) and my mastercraft is sitting in the basement collecting dust. What a waste of time and money.

  5. #805
    Senior Member CTH8R's Avatar
    Join Date
    Jun 2011
    Posts
    5,320
    Blog Entries
    1
    Rep Power
    15

    Re: "Repair Only Warranty" - No Refund, No Exchange

    I don't like to duplicate posts, but I think readers of this thread will want some 'closure' on the generator lawsuit:


    Quote Originally Posted by 1wildhorse View Post
    ok I have an update.court process was today,and I honestly felt like I was being railroaded by the judge.basically he said that my expenses were unreasonable(I have 3 kids,and he seemed to think that it was reasonable for me to leave my wife and kids home alone with no phone etc.and my argument that hang on if one of the kids was hurt etc. and she couldn't do shit was perfectly ok.)anyway the upshot of all of that was that he didn't seem to think that a 11 hour drive to the courtroom should be punctuated by a nights layover,and the fact ive driven fuck knows how many kilometers is irrelevant.
    when I figured that the judge had set aside the default order in the previous hearing(and unknown to myself also makes that judgement invalid,not just set aside to give ct a chance to reply),then I got the distinct impression that things were about to turn even nastier than they were already.
    even cts lawyer dropped their previous offer from $5k to $2k based im assuming on what the judge was saying.
    hell he even said that he could FINE me if I had no intention of settling at that point.wasnt nice.
    so at the end of the day I ended up offering to settle at $5k. the ct lawyer agreed and I now have to release them from my claim.leaves a bit of a nasty taste in my mouth,but hell at the end of it all I managed to eke out $5k for a $350 generator because they refused to exchange/refund me.maybe I could have done things a little differently,but I seriously got the feeling that all was not right there.as it stands,i have not officially released ct from the claim so im under no obligation whatsoever to censor what I really think,and I believe that ive said that here.
    anyway lesson learned.NEVER BUY SOMETHING FROM CANADIAN TIRE THAT CARRIES A REPAIR ONLY WARRANTY.
    obviously once ive signed the release I will no longer be able to legally comment on the matter,but believe me I will be voicing my opinion on any matter that does not directly concern this!!
    Hi, 1wildhorse:

    Congratulations on the successful outcome of your lawsuit!

    You bought a crappy $350 generator, that was misrepresented as being functional, and you were able to file a lawsuit and get $5,000 in compensation. That's terrific!

    (I, too, am disappointed that the judge didn't want to award you the full cost of your family to travel, etc. I suppose the onus is on the plaintiff to 'mitigate the damages' by not incurring extra costs that could have been avoided. I see your point about your family, but it might be a bad precedent to allow too much cost in that way? I.e., it wasn't the defendant's fault your family had to travel with you? Just an idea).

    I think this a good example of why we don't hear more about lawsuits such as yours, when Crappy Tire ignores Consumer Protection laws, and leaves their customers stuck with the defective products.

    Our legal system tries to get people to settle 'out of court', so the guilty party can make an offer, and as long as the judge thinks it's reasonable, the judge can pressure the customer to take the offer.

    So, as long as Crappy Tire is willing to open their wallet for each case, they can avoid having their dirty laundry exposed in open court, and end up on CanLii. This works well for each individual consumer, and of course it allows Crappy Tire to keep telling consumers "sorry, no refund".

    But in the bigger view, the system isn't working, because CT is being allowed to just refuse to give the next customer the required refund for the next defective generator, etc.

    Regarding the 'fraud', I think I posted about that. Civil court is really not set up to address a criminal matter. You might consider going to the police with your judgment (can your agreement prevent you from reporting a crime? I think they can't do that!) And if the police won't listen, you can try a Justice of the Peace, who could start an action if there is evidence of a crime.

    Oh: one last thing - were there any details or statements from the judge that back up the "illegal" aspect of CT's actions? For instance, did the judge quote any specific sections of the CPA or SOGA? That might help others with their cases!


    You've already heard from highborn. And I, too, am very proud and thankful that you invested your time, effort and money, with the noble goal of righting an obvious injustice, for the benefit of all Canadians. Your story has also informative and educational.

    (I see that the only people who will be happy that it didn't go to court, is The Moaner - no surprise there - what's bad for their victims is good for The Moaner!)


    Well, thank you very much, 1wildhorse, for all your efforts, on behalf of your fellow Canadian consumers! Your posts and insights will be very valuable to those who fall victim to this Crappy rip-off!

  6. #806

    Re: "Repair Only Warranty" - No Refund, No Exchange

    thanks for your kind words.....
    i already reported it to the anti fraud centre,and the police a couple of months ago,and guess what another loophole.the complaint falls under the bracket of corporate fraud,but because each individual case is less than the minimum($100,000 i believe),there is no branch of the RCMP that can even investigate.
    the judge said if i wanted to bring in a possible allegation of fraud,then i wouldnt be able to until it went to trial,and then proceeded to tell me that he would possibly FINE me if i didnt want to settle at the conference....i believe if i had more time to think,and didnt feel pressured,then i would have made a different decision,but whatever,CT agreed to pay $5000,and i believe this is legally binding,so as far as im concerned,matter closed.

  7. #807
    Senior Member CTH8R's Avatar
    Join Date
    Jun 2011
    Posts
    5,320
    Blog Entries
    1
    Rep Power
    15

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Another victim. Spread the word!


    Richard M.: canadian tire SUCKS ! they stole from me dont let them do it to you. they dont take care of customers when you purchase a defective item. nail gun didnt work and they wouldnt exchange for a new one they wanted to send it out for repairs it was brand new 6 days old didnt work right out of the box. I didnt pay for a new tool to have to have it repaired right away .they scammed me dont let them steal from you its very UN CANADIAN. as most Canadians are honest just not canadian tire . and they wont go out of their way to solve the problem. as far as they are concerned its my problem . they got me 180.00 bucks and thier defective guns from me. share this with your friends so it doesnt happen to you !

  8. #808
    Senior Member CTH8R's Avatar
    Join Date
    Jun 2011
    Posts
    5,320
    Blog Entries
    1
    Rep Power
    15

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Do you think this is a real Owner, posting on CT's FB page?


    Pat J.Y.: sorry, but in my store. We do not demand you have receipts, trust is what keeps customers happy.


    Well, even if (as they claim) they don't use missing receipts as an excuse to deny legitimate returns, I bet they still use the "Exchange Only" and "Repair Only" policies as an excuse to deny refunds.

  9. #809
    Senior Member CTH8R's Avatar
    Join Date
    Jun 2011
    Posts
    5,320
    Blog Entries
    1
    Rep Power
    15

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Another victim:

    Jeremy R.: bought a bug zapper last summer and didn't know it needed certain things to make it work tried to return it to canadian tire and was told I would have to send it back to the company that made it what is that????? where I come from if you have a reciept and wanna return something you can not be told to return to vendor now I'm stuck with 100.00 bug zapper sitting in my basement brand new collecting dust!

  10. #810

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by CTH8R View Post
    Another victim:

    Jeremy R.: bought a bug zapper last summer and didn't know it needed certain things to make it work tried to return it to canadian tire and was told I would have to send it back to the company that made it what is that????? where I come from if you have a reciept and wanna return something you can not be told to return to vendor now I'm stuck with 100.00 bug zapper sitting in my basement brand new collecting dust!
    hmm sounds like deceptive practice to me.was he informed that the zapper needed other stuff to actually make it work?my guess is probably not.

Page 81 of 88 First ... 31717980818283 ... Last

Similar Threads

  1. CTC CEO Stephen Wetmore: "Canadian Tire Sucks"
    By DavidLeR in forum General Canadian Tire Complaints / Chat
    Replies: 4
    Last Post: October 21st, 2011, 10:42 PM
  2. "Do you work here??"
    By CT_MANAGER in forum Employees Speak Out
    Replies: 4
    Last Post: April 22nd, 2011, 12:19 AM
  3. I'm one of those "Bad" Canadian Tire Employees
    By Tango Anglo in forum Employees Speak Out
    Replies: 1
    Last Post: April 3rd, 2011, 08:32 PM
  4. CBC's "Go Public" reports on Canadian Tire.
    By Jadelakes in forum New to this site?
    Replies: 41
    Last Post: December 21st, 2010, 12:08 PM
  5. Can't return "Powerbuilt 42-in. Professional Creeper"
    By unhappyctccustomer in forum Personal Stories
    Replies: 7
    Last Post: October 28th, 2010, 03:48 PM

Tags for this Thread

Posting Permissions