Thread: "Repair Only Warranty" - No Refund, No Exchange

The following question and answer were posted in the Dealer thread at What's the Deal with the Owners/Dealers?

Originally Posted by 1wildhorse

actually on this subject id like to ask a question for mr owner(as if he will ever answer it properly anyway).what do you think of the policies your store gives i.e. the repair only policy?do you think thats a fair policy for customers?and if you were a customer yourself how would you feel if you bought something in theory brand new and it didnt work and it had to go for repair?would you be completely happily doodly about it?

Originally Posted by Owner 1

lol properly answer the question? by this you likely mean answer it in a way that suits your beliefs? Well that won't happen but i'll answer anyways.

Part 1. Brand new items should never be sent for repair at the customers penalty. Depending on the item there is usually a 7-30 day over the counter exchange. If it's DOA they will get a new one over the counter during that period, and we deal with the repair. Please do not try to entertain some rant that it never happens and blah blah blah. Has it happened, probably. Does it happen every time, absolutely not.

Part 2. Once a customer has gone beyond the initial period, I see no issue with a repair only policy. Gas powered equipment is the most commonly misunderstood and poorly maintained item among general household users. It's usually only active for 6 months a year, and then has to be seasonally maintained and stored correctly. A large percentage of gas powered equipment sent for warranty repair, is diagnosed as poorly maintained. Spark plugs not changed, fuel left in machines for the off season, air filters not changed, fuel filters not changed.
The second part of that is that most of the gas powered machines have fairly long warranties. So after 2 years use, customer comes back wants a new item, not happening. They go for repair. I can speak to my town and my town only but most of my repairs are back in customers hands same week. Hardly an inconvenience. As I've explained a million times, it's no different then a warranty on an automobile. Something breaks, you drop it off at the stealership, they fix it under warranty. You're without a car for the day, or two or three until the part comes in to fix it, then you get your car back.
It's WAY bigger of an inconvenience to be without your ride, then your lawn mower. lol

In the case of multiple repairs on the same item as is the case with your generator story, If a unit goes back for the same problem three times, another solution should be found. It should also be mentioned that despite your personal beliefs, retailers of gas powered equipment all have the same repair policy. A ton of proof has been offered to this point, which seems to piss you guys off more but oh well. I also know this is the case because the owner of the local repair depot and I communicate on a regular basis and I've been there many times. There are always warranty items from other retailers right along side ours in his shop.

Now go ahead, pick it apart.

This is a good thread to discuss the weirdness of the alleged owner/moaner.

But for the technical details of the devious Repair Only policy are bested picked apart in this thread.

Ok, The Owner/Moaner sure had a lot to say, and a lot of it was only their own, distorted opinion.

But there is one serious error that should be set straight immediately:

Originally Posted by Owner 1

It should also be mentioned that despite your personal beliefs, retailers of gas powered equipment all have the same repair policy.

This is back to the old "it's the same damn policy" lie that we used to read in posts under the names "CT Me" and "Lawguy".

And it's just as untrue now, as it was back then.

(But I have to admire the artistry of the phrase "despite your personal beliefs", as if the written return policies of all these stores is somehow an elusive, philosophical point, and not proven fact!)


Now, the following statement has appeared on this thread many times before, but apparently it needs to be said at least one more time:

*** Every other major Canadian retailer gives refunds for something that is defective, right out of the box ***

- Costco gives refunds for goods defective right out of the box (and for longer periods).

(Here's a link, in case anyone has trouble with Google: "Repair Only Warranty" - No Refund, No Exchange.)

- Home Depot give refunds for goods defective right out of the box (and for longer periods).

- Walmart gives refunds for goods defective right out of the box (and for longer periods on some items).


It doesn't take much searching in this thread to find the comparision between all these retailers and Crappy Tire, too.

In fact, the only other retailer whom we even suspect of having a "Repair Only" policy (and even then, only possibly on a few products) was Home Hardware.


Here's another example of the mis-information we have seen before under "CT Me" and "Lawguy":

Originally Posted by Owner 1

A ton of proof has been offered to this point, which seems to piss you guys off more but oh well.

That "proof"? Just a bunch of links to irrelevant "warranty" statements (from manufacturers, not retailers).

So be advised:

The only people who Like the Repair Only policy .... are the people who sell you the defective goods.

And then, as we see, they will make up stories, hoping it will look like the other stores suck as much as they do.


Nice going, CT-Me/Lawguy/Moaner1.

Welcome back!