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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #811
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    The following question and answer were posted in the Dealer thread at What's the Deal with the Owners/Dealers?

    Quote Originally Posted by 1wildhorse View Post
    actually on this subject id like to ask a question for mr owner(as if he will ever answer it properly anyway).what do you think of the policies your store gives i.e. the repair only policy?do you think thats a fair policy for customers?and if you were a customer yourself how would you feel if you bought something in theory brand new and it didnt work and it had to go for repair?would you be completely happily doodly about it?
    Quote Originally Posted by Owner 1 View Post
    lol properly answer the question? by this you likely mean answer it in a way that suits your beliefs? Well that won't happen but i'll answer anyways.

    Part 1. Brand new items should never be sent for repair at the customers penalty. Depending on the item there is usually a 7-30 day over the counter exchange. If it's DOA they will get a new one over the counter during that period, and we deal with the repair. Please do not try to entertain some rant that it never happens and blah blah blah. Has it happened, probably. Does it happen every time, absolutely not.

    Part 2. Once a customer has gone beyond the initial period, I see no issue with a repair only policy. Gas powered equipment is the most commonly misunderstood and poorly maintained item among general household users. It's usually only active for 6 months a year, and then has to be seasonally maintained and stored correctly. A large percentage of gas powered equipment sent for warranty repair, is diagnosed as poorly maintained. Spark plugs not changed, fuel left in machines for the off season, air filters not changed, fuel filters not changed.
    The second part of that is that most of the gas powered machines have fairly long warranties. So after 2 years use, customer comes back wants a new item, not happening. They go for repair. I can speak to my town and my town only but most of my repairs are back in customers hands same week. Hardly an inconvenience. As I've explained a million times, it's no different then a warranty on an automobile. Something breaks, you drop it off at the stealership, they fix it under warranty. You're without a car for the day, or two or three until the part comes in to fix it, then you get your car back.
    It's WAY bigger of an inconvenience to be without your ride, then your lawn mower. lol

    In the case of multiple repairs on the same item as is the case with your generator story, If a unit goes back for the same problem three times, another solution should be found. It should also be mentioned that despite your personal beliefs, retailers of gas powered equipment all have the same repair policy. A ton of proof has been offered to this point, which seems to piss you guys off more but oh well. I also know this is the case because the owner of the local repair depot and I communicate on a regular basis and I've been there many times. There are always warranty items from other retailers right along side ours in his shop.

    Now go ahead, pick it apart.
    This is a good thread to discuss the weirdness of the alleged owner/moaner.

    But for the technical details of the devious Repair Only policy are bested picked apart in this thread.
    Last edited by CTH8R; October 29th, 2013 at 10:26 AM.

  2. #812
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Ok, The Owner/Moaner sure had a lot to say, and a lot of it was only their own, distorted opinion.

    But there is one serious error that should be set straight immediately:

    Quote Originally Posted by Owner 1 View Post
    It should also be mentioned that despite your personal beliefs, retailers of gas powered equipment all have the same repair policy.
    This is back to the old "it's the same damn policy" lie that we used to read in posts under the names "CT Me" and "Lawguy".

    And it's just as untrue now, as it was back then.

    (But I have to admire the artistry of the phrase "despite your personal beliefs", as if the written return policies of all these stores is somehow an elusive, philosophical point, and not proven fact!)


    Now, the following statement has appeared on this thread many times before, but apparently it needs to be said at least one more time:

    *** Every other major Canadian retailer gives refunds for something that is defective, right out of the box ***

    - Costco gives refunds for goods defective right out of the box (and for longer periods).

    (Here's a link, in case anyone has trouble with Google: "Repair Only Warranty" - No Refund, No Exchange.)

    - Home Depot give refunds for goods defective right out of the box (and for longer periods).

    - Walmart gives refunds for goods defective right out of the box (and for longer periods on some items).


    It doesn't take much searching in this thread to find the comparision between all these retailers and Crappy Tire, too.

    In fact, the only other retailer whom we even suspect of having a "Repair Only" policy (and even then, only possibly on a few products) was Home Hardware.


    Here's another example of the mis-information we have seen before under "CT Me" and "Lawguy":

    Quote Originally Posted by Owner 1 View Post
    A ton of proof has been offered to this point, which seems to piss you guys off more but oh well.
    That "proof"? Just a bunch of links to irrelevant "warranty" statements (from manufacturers, not retailers).

    So be advised:

    The only people who Like the Repair Only policy .... are the people who sell you the defective goods.

    And then, as we see, they will make up stories, hoping it will look like the other stores suck as much as they do.


    Nice going, CT-Me/Lawguy/Moaner1.

    Welcome back!
    Last edited by CTH8R; October 29th, 2013 at 04:41 PM.

  3. #813

    Re: "Repair Only Warranty" - No Refund, No Exchange

    is why i shop mainly at costco these days....dont have to worry about bringing back something that doesnt work properly....unlike some(sorry just one)retailer i could mention.of course costco actually carries decent products anyway again unlike a certain retailer i could mention....

  4. #814
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Owner 1 View Post
    Depending on the item there is usually a 7-30 day over the counter exchange.
    Another misrepresentation, I'm afraid.

    Certainly there are some items that are "exchange only" policy, i.e., "No Refunds".

    I suppose there might even be a few things they sell with a "full refund" - not sure which those might be.

    But this "usually" claim? Don't be fooled! There is a HUGE huge number of items "Repair Only" items, and not just gas-powered outdoor equipment. Even electric items can be ROW, like vaccuum cleaners. Even electric irons! Pretty much anything with a motor (and many things that aren't powered) can be ROW.

    A quick Google search will show you a bunch, plus watch out for the "Special Warranty" items.

    Don't be fooled!!!

  5. #815

    Re: "Repair Only Warranty" - No Refund, No Exchange

    plus of course as alluded to by the other guy earlier,if you do attempt to exchange/return anything,you have to go through the mill of producing ID,having to answer a bunch of personal questions etc.that none of the other retailers seem to be bothered about.all in all i think i prefer hassle free shopping....

  6. #816

    Re: "Repair Only Warranty" - No Refund, No Exchange

    you just made my morning. CTH8R aka DavidLER. If you're going to use terminology like ROW to imply Repair Only Warranty and use the exact same terminology for the exact same topic on CT Facebook page.

  7. #817

    Re: "Repair Only Warranty" - No Refund, No Exchange

    You just made my morning. While checking out our Facebook page I come across the term ROW posted just a day or two ago, same time that terminology appeared here. CTH8R aka DavidLER. Revealed!

    Hilarious

  8. #818

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Just because YOU say its a misrepresentation doesn't mean that it is!
    There are VERY few items that have no backing in warranty or repair. Most that are covered by repair, do have a DOA policy for 7-30 days.

    I challenge you to an exercise, although I suspect you won't come back with the truth. Call your local Home Depot. Tell them you have a Toro gas snow thrower that is broken after one year. Can you bring it back for a refund or a new unit. They will tell you NO. and give you this phone number 1.800.544.5364 which takes you to Toro call center. They will ask for your name and phone number and then a postal code and direct you to the nearest authorized repair center. In this case, just happens to be the same repair depot that we use for our units. I then asked specifically, can't I just take it back to the store I bought it at? They said no, any repairs or defects are handled by the repair depot exclusively.

    Misrepresentation? That would be coming from YOU

  9. #819
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Owner 1 View Post
    you just made my morning. CTH8R aka DavidLER. If you're going to use terminology like ROW to imply Repair Only Warranty and use the exact same terminology for the exact same topic on CT Facebook page.
    Huh?

    Not sure what this post has to do with the Repair Only Warranty, but ...

    Let's see - what would be a logical abbreviation.

    I've seen SOGA for Sale of Goods Act.

    And CPA for Consumer Protection Act.

    Now what (oh, what?) could we use for Repair Only Warranty .....

  10. #820
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Under this "Repair Only Warranty" thread, the Moaner wrote:

    "there is usually a 7-30 day over the counter exchange."

    And I wrote, "Another misrepresentation, I'm afraid".

    This is correct.

    Items with a Repair Only Warranty (as discussed here) do NOT have ANY "over-the-counter exchange".

    There is also an implication here that it is "unsual" for products sold by Crappy Tire to have "a 7- to 30-day Exchange Only" policy.

    In the absense of a clear definition of what The Moaner thinks counts as "usual", it is hard to see how this claim is justified.

    Certainly, there is a grave risk (happy Haloween!) of stumbling upon one of the many hundreds of Repair Only items - it's not like it says so on the web site.

    Perhap The Moaner can produce some evidence, for once, on what % of Crappy Products have the dreaded Repair Only policy?

    And what exact percentage they consider to be "unsual"?

    (Spoiler: I bet it is NOTHING like what a consumer would consider "usual").

    Based on many discussions I've had with other consumers, even one, single "Repair Only" product would be considered "unusual" by my fellow Canadian consumers.

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