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Thread: "Repair Only Warranty" - No Refund, No Exchange

  1. #871
    Senior Member CTH8R's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    More from poor Tom:


    Tom M.: see this is how they treat u......Dear Tom M.,

    Thank you for contacting our office.

    Additional information is required so that we may proceed in addressing your concerns. Kindly provide us with the following as soon as possible:

    - your Canadian Tire product number (60-####)
    - how long has it been gone for repair?
    - have you contacted Yardworks?

    To provide this information, simply respond to this email or contact us at the toll-free number provided below. Our Customer Service Representatives are available to assist you Monday to Friday 8:00 a.m. to 9:00 p.m. (EST) and Saturday and Sunday 9:00 a.m. to 5:00 p.m. (EST).

    We thank you for providing us with the opportunity to respond.

    Corporate Customer Relations
    Canadian Tire Corporation Limited
    1-800-387-8803

    This message, including any attachments, is privileged and may contain
    confidential information intended only for the person(s) named above. If
    you are not the intended recipient or have received this message in error,
    please notify the sender immediately by reply email and permanently delete
    the original transmission from the sender, including any attachments,
    without making a copy. Thank you.

  2. #872
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Even more:



    Tom M.: where is the help to resolve ?


    Tom M.: apparently Canadian Tire has more than on level of customer service.....the one dosnt talk to the other so they know nothing.....told my story for 20th time.............anyone paying attention ?


    Tom M.: a working snow blower that I paid $1000 for at end of December might be good


    Tom M.: when is anyone going to help me ?


    Tom M.: don't buy a Canadian Tire product...........no customer support

  3. #873
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    More still:



    Tom M.Tom M. 11:50 AM
    To: customerservice@canadiantire.com
    Picture of Tom M.

    how is this issue coming along........how about a full refund
    From: Tjm...@hotmail.com
    To: customerservice@canadiantire.com
    Subject: broken snow blower..........no relief in sight
    Date: Sun, 2 Feb 2014 13:56:34 -0500

    Canadian Tire Hi Tom, We apologize for the inconvenience and would like to help get this resolved. Could you please contact customerservice@canadiantire.com with your contact info about this? We will be in touch. Thank you.





    Tom M.: another day passed................no resolved situation......this is a company that seems not to care......I bet they send me an email to call their customer service number..........hang on did that several times.......problem not solved

  4. #874
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Update from Tom:




    Tom M.: another day passed................no resolved situation......this is a company that seems not to care......I bet they send me an email to call their customer service number..........hang on did that several times.......problem not solved

  5. #875
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Susan B.K.: Hi Tom, I feel your pain. I have heard nothing but lies from Canadian Tire and now have filed against them with the Better Business Bureau. Its amazing how people can lie just to make themselves look better. To claim that a 74 year old man came in extremely irrate and threating....I rest my case. No need to reply Canadian Tire Customer support, already moved on with this. You have done nothing for us as well. Tires coming loose off a vehicle is a serious issue and no one is taking care of this.

  6. #876
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    People: we just HAVE to do a better job, of getting the word out!

    This is SO preventable: buy some place else!


    James B.: hey I bought something at Canadian tire in Lloydminster its defective and I want a new one and they tell me they cant order me the product they sold me because they don't stock it ??????? Can you help me with getting a new car camcorder . I paid 300 and it broke when I put it up on the window how can I get a new one ?
    Like Reply 3 hours ago

  7. #877

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Simple. Don't shop there.

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