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Thread: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

  1. #1
    Active Member DavidLeR's Avatar
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    Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    It comes as a shock to say this, but we now know about another Canadian Tire policy that is even more despicable than the dreaded “Repair Only” policy.

    (If you’ve been following this site, you may be aware that CT designates some products as having a “Repair Only Warranty”, and that these are non-returnable. Even if the product has a factory defect, the store policy is to refuse to give a refund, or even an exchange for a working one – the only remedy the policy provides is a repair of an item.)

    I thought the Repair Only policy was pretty awful, especially since every other major retailer will provide a refund for a factory defect.

    However, we are now learning about the many items CT sells that have the following warranty:
    “This product has no warranty”.
    What is the official Canadian Tire return policy for a product that has “no warranty”?
    - No Refund.
    - No Exchange.
    - No Repair.
    Oh, it doesn’t work? Too bad – you own it now. Get it fixed yourself.

    Nice, huh? And I thought CT sucked before I even knew about this one.


    You might think this only applies to a few items in the store. After all, there are standard items that are not returnable in most stores, like underwear and ammunition. This is very common, and these items are usually signs telling you this in the stores.

    However, there is a very long list of items that CT sells that are “No Warranty” (i.e., no refund, exchange or repair).

    You can find these easily by Googling:
    "canadian tire" "this product has no warranty"
    Be sure and include the double-quotes. If you only get 5 or 6 pages of results, go to the last page and click “repeat the search with the omitted results included”.

    There are so many pages of products, I couldn’t easily count them all.

    I will be posting a partial list of the Categories of products that have at least one “No Warranty” item. It's quite alarming. And that's not the list of actual products, just the categories.

    Buyer Beware!

    Shop anywhere except Crappy Tire!

  2. #2
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Well i am going to eat some crow on this repair policy

    i made a phone call yesterday to Home Depot in Saskatoon to inquire about two products. A club cadet 42" riding lawn tractor and a John Deere model. I spoke to the seasonal Manager and asked abut the warranty. One question was asked. I told her I was comparing retailers to decide which tractor to buy. The question posed was "If i buy this unit and it breaks down, what happens?" The club cadet unit gets brought to an authorized repair depot and serviced under warranty. transportation to the facility is at the customers cost. JohN Deere is also serviced at John Deere authorized depot, but they will pick it up and transport it within a certain distance. the manager even noted that the policy was fairly standard across major retailers.

    IN all fairness since a CT rep yesterday admitted that she didn't know there was no warranty items, we should represent ourselves equally as humble when we are wrong.
    It's a sad day today

  3. #3
    Posted by an unregistered user Guest-0367's Avatar
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    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Replies to this CT Rep's transparently bogus and factually incorrect post should be directed to the "Repair Only" thread, located here:

    https://www.canadiantiresucks.net/general-canadian-tire-complaints-chat/748-repair-only-warranty-no-refund-no-exchange.html"

    Or maybe, to save time, directly to:

    "https://www.canadiantiresucks.net/general-canadian-tire-complaints-chat/761-why-do-ct-defenders-post-so-many-lies-here.html".

  4. #4
    Active Member DavidLeR's Avatar
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    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Regarding the many "No Warranty" products CT sells, much of that discussion took place on other threads.

    So, here's a quick review:

    A customer noticed that lots of things CT sells have the following warranty statement:

    "This product has no warranty".

    The customer was curious about the refund/exchange/repair policies on all these items, and posted some questions about it.

    The CT Reps who post on this site reacted quite aggressively when they read those posts.

    Were they perhaps aware that these statements were true, and attempted to hide it?

    Or, did they genuinely have no clue about this policy of their own store?

    Either way, it's a disgrace.

    But it was made worse by their reactions:

    Quote Originally Posted by Unregistered View Post
    oh and before I forget, what product has no warranty as you claim?

    unless it's an as is on a clearance rack somewhere, everything has a warranty ... liar
    Quote Originally Posted by Unregistered View Post
    Hate to call you on your lies, but can you name one of the "many" items that don't have any warranty at all? I just need one to further disprove your lies.
    Quote Originally Posted by Unregistered View Post
    What item offer zero warranty? The only thing I can think of is a live plant...every thing else has a warranty.

    There has never been a time where a customer has been stuck with a defective item with no resolution...that's what the CPA protects.

    I just wish you could get your facts straight.
    With pressure mounting over a few days of silence, eventually one of the CT Reps did offer a very touching and moving apology.

    In recent news, one the Reps wrote the following:

    Quote Originally Posted by Unregistered View Post
    ... there's atleast two ct owners here, very versed in the laws and rules.
    Were they "very versed" before the Rep's denounced the customer as a liar? Or after?

    Regardless of when they knew about the "No Warranty" items, they should now be ready for a few questions I have for them.

    Questions about their prior statements on the CPA, and what it might mean for a "No Warranty" product ....

  5. #5

    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Quote Originally Posted by DavidLeR View Post
    Regardless of when they knew about the "No Warranty" items, they should now be ready for a few questions I have for them.

    Questions about their prior statements on the CPA, and what it might mean for a "No Warranty" product ....
    i wouldnt bother asking the ct defenders any questions at all

    all they will do is tell more lies - typical for them

    it might be fun to see how they try to backtrack and deny earlier statements

    but in the end it only matters what the evidence shows

    so people will know how to pressure ct to follow the laws

    and know not to let friends shop at ct

  6. #6
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Quote Originally Posted by Unregistered View Post
    i wouldnt bother asking the ct defenders any questions at all

    all they will do is tell more lies - typical for them

    it might be fun to see how they try to backtrack and deny earlier statements

    but in the end it only matters what the evidence shows

    so people will know how to pressure ct to follow the laws

    and know not to let friends shop at ct

    Silly rabbit, trix are for kids. Your opinion and interpretation isn't the law. Got any lawyers that would back you up on your ludicrous claims? Got any credible sources that state CT is breaking any return laws? Nope!

  7. #7

    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Reliable information on the Sale of Goods Act and the Consumer Protection Act can be found here:

    "Sale of Goods Act"

    Contact your Consumers' Ministry regarding your specific case.

    Also, a list of frequently told CT Lies can be found here:

    "Why Do CT Defenders Post So Many Lies Here?"

  8. #8
    Active Member DavidLeR's Avatar
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    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Canadian Tire sells many products that have no warranty, and cannot be returned for a refund, exchange or repair.

    (It's like a "Repair Only" policy - without the Repair!)

    In fact, there are so many that it's hard to count them all.

    To see the long, long list for yourself, do a Googling search for:
    "canadian tire" "this product has no warranty”
    Remember to include the quotes, and to click "repeat the search with the omitted results included."

    To give consumers an idea of just how many there are, I decided to make a partial list of some of the Categories of products that have at least one “No Warranty”:

    Keep in mind, this list isn't of individual products; they are entire Categories of products. And it’s not even a full list!

    Some of the categories I found are:

    AA Batteries
    Adhesives & Sealants
    Antifreeze, Coolant and Accessories
    Bedroom Organization
    Baseball Accessories & Footwear
    Basketball Equipment
    Battery Chargers & Accessories
    Boats
    Camping Stoves & Appliances
    Chamois & Towels
    Coffee Carafes & Filters
    Copper Pipe & Fittings
    Fuel System Treatments & Cleaners
    Game Cameras
    Hand Soaps
    Hockey Sticks - Goalie
    Hockey Sticks - Wood
    Hunting Accessories
    Interior Car Care
    Kids' Hockey Sticks
    Kids' Inline Skating
    Kids' Soccer Balls
    Lawn Tractor Accessories
    Marine Safety
    Pest Control
    Pet Crates & Carriers
    Pilates & Yoga
    Plumbing Parts & Fittings
    Poly Pipe
    Replacement Blades
    Sanding & Polishing Accessories
    Socket Sets
    Specialty Cleaning Products
    Specialty Repair
    Street Hockey
    Steel Rims
    Tape, Glue & Sealants
    Tire Storage
    Transmission Fluids & Treatments
    Windshield Washer Fluid
    Winter Automotive

    I suppose some products might be listed under more than one Category.

    However, I know that many categories have more than one product listed.

    Buyer Beware!

    It isn't hard to find another retailer who won't cut corners on returns, and will stand behind what they sell.

    Shop anywhere except Crappy Tire!

  9. #9
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Quote Originally Posted by DavidLeR View Post
    Canadian Tire sells many products that have no warranty, and cannot be returned for a refund, exchange or repair.

    (It's like a "Repair Only" policy - without the Repair!)

    In fact, there are so many that it's hard to count them all.

    To see the long, long list for yourself, do a Googling search for:
    "canadian tire" "this product has no warranty”
    Remember to include the quotes, and to click "repeat the search with the omitted results included."

    To give consumers an idea of just how many there are, I decided to make a partial list of some of the Categories of products that have at least one “No Warranty”:

    Keep in mind, this list isn't of individual products; they are entire Categories of products. And it’s not even a full list!

    Some of the categories I found are:

    AA Batteries
    Adhesives & Sealants
    Antifreeze, Coolant and Accessories
    Bedroom Organization
    Baseball Accessories & Footwear
    Basketball Equipment
    Battery Chargers & Accessories
    Boats
    Camping Stoves & Appliances
    Chamois & Towels
    Coffee Carafes & Filters
    Copper Pipe & Fittings
    Fuel System Treatments & Cleaners
    Game Cameras
    Hand Soaps
    Hockey Sticks - Goalie
    Hockey Sticks - Wood
    Hunting Accessories
    Interior Car Care
    Kids' Hockey Sticks
    Kids' Inline Skating
    Kids' Soccer Balls
    Lawn Tractor Accessories
    Marine Safety
    Pest Control
    Pet Crates & Carriers
    Pilates & Yoga
    Plumbing Parts & Fittings
    Poly Pipe
    Replacement Blades
    Sanding & Polishing Accessories
    Socket Sets
    Specialty Cleaning Products
    Specialty Repair
    Street Hockey
    Steel Rims
    Tape, Glue & Sealants
    Tire Storage
    Transmission Fluids & Treatments
    Windshield Washer Fluid
    Winter Automotive

    I suppose some products might be listed under more than one Category.

    However, I know that many categories have more than one product listed.

    Buyer Beware!

    It isn't hard to find another retailer who won't cut corners on returns, and will stand behind what they sell.

    Shop anywhere except Crappy Tire!
    From CTC's website:
    Canadian Tire has attempted to match online prices to those in store; however online prices, product and service selection and availability, and sale effective dates may differ from those in store and may vary by geographic region. Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices until the sale begins in their region. Market conditions and competitive pressures may cause prices and availability to change without further notice. Canadian Tire Associate Dealers may sell for less. Additionally, although great care is taken in the production of the canadiantire.ca web site, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time

    Almost everything listed has a minimum 1 year exchange warranty up to lifetime (we're well known for that on socket sets). Wood hockey sticks definitely have no warranty once used.
    The problem with believing anything you read, especially if it's on the web, is it may not be accurate....not a perfect world, and I've yet to see a legitimate website without that disclaimer.
    I guess when looking at something with shit colored glasses, you'd miss that little point.
    You could always put your time to good use and contact CTC's head office to correct their website....I'll just continue to take care of my customers in the store like I do every day.

  10. #10
    Active Member DavidLeR's Avatar
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    Re: Products With "No Warranty" - No Refund, No Exchange, No Repair (As-Is)

    Quote Originally Posted by Unregistered View Post
    Almost everything listed has a minimum 1 year exchange warranty up to lifetime ...
    Funny how the CT Rep's never provide any verifiable evidence to confirm their claims - just a lot of speculation and opinions.

    Has the Rep. provided a list to us, the customers, of items that actually have a warranty? Of course not. Just some vague guess-work.

    Has the CT Rep. contacted CTC with a list of incorrect "warranty" statements, for them to correct? We can check to the site in a few days, to see.

    This is especially important if innocent customers may be misinformed, and think that the store will provide an exchange or repair, when in fact they will not. (Not to mention that the store should be providing refunds for defective items.)

    Regarding the Duracell charger, one of the CT rep's already confirmed that it has "no warranty", so there will be no return or repair. I was told the same thing at the 1-800 number, and was advised: "Don't buy it". I also went to a store, and asked the lady at the Customer Service about that product. She re-confirmed that it has no warranty, and cannot be returned for any reason. Her advice? "I wouldn't buy it".

    The customer service line also confirmed that many hockey stick have "no warranty".

    So, it is accurate to say that 100% of the items that have been checked, have been confirmed as being 'no return, no repair'.

    This means that consumer must now check every single item prior to purchasing, to determine which policy will apply:

    - No refund (exchange only)
    - No refund, no exchange (repair only)
    - No refund, no exchange, no repair ("No warranty).

    Or, just shop pretty much anywhere else, and they will be better off.

    (By the way, has anyone found any item that CT's policy is to provide a refund? Any at all?)

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