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Thread: Does Crappy Tire Lose Money Giving Refunds?

  1. #11

    Re: Does Crappy Tire Lose Money Giving Refunds?

    Still trying to fool consumers, I see.

    Well, the issue isn't with who made the products (although many of your store-brands are made you own notoriously poor quality standard).

    No, it's with the "no refund" and "no exchange" return polices that CT sells them under. No other major Canadian retailer does this - only CT ... and the bargain basements and ‘clearance’ stores – welcome to the lower tier, customers!

    I see you are also trying to confuse consumers by pretending that a warranty and a return policy are the same thing. Well, maybe they are treated that way by Crappy Tire, but no other major Canadian retailer does.

    Sure, other stores sell things that have a manufacturer’s "repair only" warranty. But that has nothing to do with the return policies they have. Sorry, Crappy Tire! You suck!

    Yes, all the other major retailers offer some period of time (at least 30 days) to bring it back for a refund or exchange. But Crappy Tire? They offers zero days on “repair only” and “exchange only” products.

    This is the sad truth about how low Crappy Tire has descended with their crappy policies, to keep prices down and profits up.

    None of the others have attempted to screw customers over like that. "Hey, look at our low prices! But our polices? Huh? What? Oh, hey! Look at the warranty! Same as down the street! Don't worry about policies - it's all Easy!"

    It’s really disgusting that people like you continue to try deceiving ordinary Canadian consumers in this way.

    A pathetic grab for more profits.

    Nice “customer experience”, Crappy Tire!

  2. #12
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Actually you are the one confused.
    Although warranty policies and return policies can be different, they can also be the same in some instances. The return policy on a gas powered item is no returns. in the event you can not return an item, it flips instantly to the warranty policy which in the case of tractors is 4 year repair only.

    The same rules apply at Home Depot, Rona, Home Hardware, John Deere etc.....

    Sorry if you don't believe it, you're just choosing to ignore the truth.

    *****

    Another example of the same, except exchange only, no refund is sump pumps, one that I know happened in my store this morning. A guy bought a sump pump two days ago during a rain storm, brings it back today tries to get his money back, used. Said he no longer needs it. was denied refund. then changes his story to, it's broken. No problem, we will exchange it for another pump. Still not happy. Clearly emptied his basement of the water, wanted money back. Weekend rental!! - denied

    Refund policy - exchange only
    warranty policy - exchange for same or different sump pump only -if defective

    ******

  3. #13

    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    Although warranty policies and return policies can be different, they can also be the same in some instances.
    That sentence is just full of typical CT deceptions.

    Now, I suppose the goods news is, that someone from CT has finally let their guard down, and grudgingly admitted that a manufacturer’s warrant actually “can be different” from a retailer’s return policy.

    But it would be nice if some day someone from CT came clean and admitted that they are entirely different things.

    So, what’s wrong with that sentence? For one thing, there is no such thing as a "warranty policy". And a manufacturer’s warranty, and a retailer’s return policy, are two very different things. For starters, a manufacturer’s warranty is offered by a manufacturer, and not a retailer. And, or course, a refund policy is offered by a retailer, and not a manufacturer. Yes, very different.

    And, at all major Canadian retailer, there’s a period of time when the return policy allows you to bring things back for a refund if you aren’t happy. It’s usually at least 30 days. After that? That’s when the warranty starts to matter. But CT’s “repair only” products have no time period at all when you can bring it back. Their return policy is, “you bought it, you own it”.

    But why all the deceptions and mis-information?

    Because Crappy Tire doesn’t want customers to know that many of the crappy products they sell can’t be returned for a refund or exchange. They know that consumers wouldn’t buy it from CT in the first place, if they knew it was basically “as is” or “clearance”, if they could buy it down the street with a 30-day satisfaction guarantee. And they know if they the receipt said, “this sale is final sale, non-returnable, no refundable, non-exchangeable”, that customers who spot this would go right to the returns desk and demand their money back. And rightly so!

    So, CT’s problem is, “how can we hide the fact that these products can’t be returned?”

    The answer is, they hide the return policy behind a statement about a “warranty”. That’s why the web site and the receipt say nothing about the return policy, and instead simply says, “repair only warranty” or “exchange warranty”.

    Nice, trick, huh?

    What does the customer think about that statement? “Repair Only Warranty”? They think something like, “Gee, that’s interesting. There’s a ‘repair only’ warranty on this item. But who cares, I can bring it back for an ‘easy return’ within 90 days, just like the big sign and the web site say”. But when the customer tries to return it, that’s when they get the surprise. That’s when they find out what the return policy really is, and it’s far from “easy”.

    That’s the first time they find out the real return policy: ‘No refunds, no exchanges. You bought it, you own it’.

    “What?”, says the customer. “You never told me that the return policy on this item is ‘no refunds, no exchanges’. You said it would be ‘easy’, and I just had to ‘keep my receipt’. What’s this crap about a warranty”? And THAT is when someone from CT will lie to your face (just like they lie on this web site), and say, “Oh, a manufacturer’s warranty and a retailer’s return policy are THE SAME THING. You must just be CONFUSED”.

    Outrageous!

    Yes, it would be nice if they would tell customers what their return policies really are, on their web site. It wouldn’t even be so bad if they at least told customers the return policy on the receipt (even thought it’s too late then, and the customer already bought it). But the customer doesn’t find out until they try to return something. And that’s when the find out what the return policy really is.

    Hidden behind a statement about a warranty.

    Hidden behind layers of CT lies.

    And that’s just for ‘change-of-mind’ or ‘unwanted’ goods. Things are even more devious when it comes to defective items. To learn more, check out this thread: "Repair Only Warranty" - No Refund, No Exchange

  4. #14
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Tell customers what the policy is you say?
    Oh you mean like this? Right on the website you say? Yup that's our website. and look it says 4 year repair only

    Troy-Bilt Lawn Tractor, 24 HP | Canadian Tire

    Now surely if you're smart enough to operate a riding mower, you'd be smart enough to interpret the words REPAIR ONLY - 4 years.


    Better yet, as I sit poolside this morning with a fresh coffee in hand, doing my daily orders what do I see? $30,000 worth of merchandise sold yesterday, approximately $3000 of which was a pair of riding lawn tractors. Two new customers in town with a shiny new ride-on to play with today (no i don't mean your wife) it's a lawn tractor. Complete with 4 years trouble free warranty.

    Also worth noting that in my entire post yesterday, the one about CubCadet units, local repair depot having Home Depot warranty items in their shop, next to CT units all you could manage to attack was one sentence... warranty vs. return policy? LOL Hilarious
    Why is it that you glossed over so many important details about our competitors having the EXACT same repair policy?

    I await your response faker consumer advocate

  5. #15
    Posted by an unregistered user Guest-0477's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    Troy-Bilt Lawn Tractor, 24 HP | Canadian Tire

    Now surely if you're smart enough to operate a riding mower, you'd be smart enough to interpret the words REPAIR ONLY - 4 years.
    Hmm.

    You seem to be slipping into your old habit of lying again.

    It doesn't say anything about a return policy on there.

    And it doesn't say, "REPAIR ONLY - 4 years".

    It says, "4 year repair only warranty"

    Caught lying again. So typical.

    And still no return policy statement. Hmm!

    I wonder how your customers would feel if they knew that it had the same return policy that all the "clearance" items and "as-is" products have.

    Nice trick, CT.

    Nice lie.

  6. #16
    Posted by an unregistered user Guest-0477's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    I checked with Home Depot today.

    30 day satisfaction guarantee on everything they sell, including riding mowers.

    You've got a long way to go to catch up with them, CT.

    A very long way.

    Another nice lie, though.

    I'm sure it fools some of your soon-to-be-ex customers.

  7. #17
    Posted by an unregistered user Guest-0477's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    ha-ha!

    the ct liar got caught again

    they said theres a return policy statement on their web site that says REPAIR ONLY - 4 years

    turns out there's nothing on there about returns at all

    lol - they dont even know what is or isnt on their own web site

    hilarious!

  8. #18
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    Hmm.

    You seem to be slipping into your old habit of lying again.

    It doesn't say anything about a return policy on there.

    And it doesn't say, "REPAIR ONLY - 4 years".

    It says, "4 year repair only warranty"

    Caught lying again. So typical.

    And still no return policy statement. Hmm!

    I wonder how your customers would feel if they knew that it had the same return policy that all the "clearance" items and "as-is" products have.

    Nice trick, CT.

    Nice lie.
    nice lie? LOL

    4 year repair only
    repair only 4 year

    Ummm that's the same thing. You do understand English right?

    No return policy listed because there is no return policy. How many times do you need that one explained. You buy a gas powered item, you own it. If it breaks, it gets repaired under warranty. that's how it works
    If someone ended up with a total lemon, i'd find a way to make sure they got looked after with a new tractor in the first 30 days.

    now your 30 day Home Depot claim, possible but also not listed anywhere on their website and surely not what i've been told at Home Depot. Regardless, what happens after 30 days? IT GOES FOR WARRANTY REPAIR. They must be breaking the law, because there have been dozens of claims here that repair warranties are illegal. How do you respond to that now?

  9. #19
    Posted by an unregistered user Guest-0477's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    You are getting truly desperate.

    First, you said there was a return policy.

    Then you said it was the same thing as the warranty.

    Now you say there is no policy.

    Around and around you go.

    One lie after another.

    The reality is, there is a policy.

    For "Exchange Only" products, your policy is "No refunds".

    For "Repair Only" products, your policy is "No refunds, no exchanges".

    Why not just be tell customers that? Why tell so many lies?

    Because you know it would cut into your profits.

    No other major retailer screws with customers like this.

    No other major retailer has "exchange only" products.

    No other major retailer has "repair only" products.

    No other major retailer hides their real policies like this.

    No other major retailer tells lies like this to cover things up.

    No other major retailer refuses refund for used products, or even for open boxes.

    Costco. Walmart. Home Depot.

    Their policy is, if you aren't satisfied, you have at least 30 days. Often longer.

    So, you start telling lies about the other major retailers, too.

    Trying to make them sound as bad as you are.

    But nobody has policies that are as bad as Crappy Tire's are, and nobody else needs to lie about it.

    Nice job, CT Liar.

    Good way to represent your company.

  10. #20
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Can you pass on the links to walmart's, home Depot's and costco's no questions asked return policy for 30 days...I just can't seem to find them.

    I did find these links that contradict what you say though

    Pressure washer attachment sold at Home Depot recalled | Reuters
    Why the replacement? No mention of a refund?


    Merchandise must be returned within 90 days of purchase in unused, like-new condition.
    Items purchased on homedepot.ca cannot be returned to our stores.
    A copy of the customer receipt and original packing slip must accompany all returns.
    A refund will be issued only to the original credit card.

    From here:Return Policy | Home Depot Canada

    Kind of blows the theory that they take back unwanted and change of mind returns within 30 days

    Wal-Mart, where my satisfaction is NOT Guaranteed

    The consumer was probably just lying.

    Now for Costco.....they have the best return policy of any retailer that I know of. I agree that you can return just about anything at any time within a reasonable period of time. That's excellent, it's also what you get when you PAY an annual membership fee and can't use a credit card (generally charge a business about 2% per transaction)

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