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Thread: Does Crappy Tire Lose Money Giving Refunds?

  1. #51

    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by CT Manager View Post
    $600 Swimming pool, there's at least a year warranty on all of them to my knowledge thus far.
    Again, you display a deep lack of knowledge about the policies of the store you say you represent.

    A link was posted just a few days ago to a Crappy Tire pool with no warranty, so no refund, no exchange, no repair.

    You can even look at the customer Q&A for a more details.

    Even the other CT people say you are wrong. You really don't seem to know what you are talking about, just on the things we can verify.

    Why should anyone believe anything you wrote?

  2. #52
    CT Manager
    Guest CT Manager's Avatar

    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    Again, you display a deep lack of knowledge about the policies of the store you say you represent.

    A link was posted just a few days ago to a Crappy Tire pool with no warranty, so no refund, no exchange, no repair.

    You can even look at the customer Q&A for a more details.

    Even the other CT people say you are wrong. You really don't seem to know what you are talking about, just on the things we can verify.

    Why should anyone believe anything you wrote?
    May I see that link?

    Like my post said though, which you conveniently ignored.. the manufacturers warranty is not the be all end all for customer service. CT managers have the power to do something for the customer should they choose. If someone buys a pool from me, and there's an issue, they're going to get taken care of. I'm pretty sure I know which pool you're talking about, and it wasn't long ago I did an exchange for a customer with no problems, despite the lack of warranty other than a 1-800 number to call "to get a patch". Screw that.

  3. #53

    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by CT Manager View Post
    May I see that link?

    Like my post said though, which you conveniently ignored.. the manufacturers warranty is not the be all end all for customer service. CT managers have the power to do something for the customer should they choose. If someone buys a pool from me, and there's an issue, they're going to get taken care of. I'm pretty sure I know which pool you're talking about, and it wasn't long ago I did an exchange for a customer with no problems, despite the lack of warranty other than a 1-800 number to call "to get a patch". Screw that.
    Hydroforce Steel Frame Pool, 18-ft x 48-in | Canadian Tire

    It's pretty easy to make big promises that you'll never have to keep. You haven't told anybody yet where this paradise of a store you describe is located, so nobody is able to take you up on your generous promises of amazing customers service and generous return policies.

    Meanwhile, Canadians across the country are stuck with the official policies of Crappy Tire, which YOU continue to ignore. Policies that make it very difficult to get a refund, and hard to get an exchange. Policies that are far worse than all the other major retailer.

    We keep hearing about more and more situations where Crappy Tire will lose money giving exchanges to customers, but you ignore this, too.

  4. #54
    CT Manager
    Guest CT Manager's Avatar

    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    Hydroforce Steel Frame Pool, 18-ft x 48-in | Canadian Tire

    It's pretty easy to make big promises that you'll never have to keep. You haven't told anybody yet where this paradise of a store you describe is located, so nobody is able to take you up on your generous promises of amazing customers service and generous return policies.

    Meanwhile, Canadians across the country are stuck with the official policies of Crappy Tire, which YOU continue to ignore. Policies that make it very difficult to get a refund, and hard to get an exchange. Policies that are far worse than all the other major retailer.

    We keep hearing about more and more situations where Crappy Tire will lose money giving exchanges to customers, but you ignore this, too.
    The "No Warranty" showing on the website there is misleading. There is, except it isn't through Canadian Tire. There's a 1-800 number and the customer deals directly with the manufacturer. Most parts are warranted for 1 year, a few for only 90 days. Code 50/55 are both ways for stores to bypass this though.

  5. #55

    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by CT Manager View Post
    The "No Warranty" showing on the website there is misleading. There is, except it isn't through Canadian Tire. There's a 1-800 number and the customer deals directly with the manufacturer. Most parts are warranted for 1 year, a few for only 90 days. Code 50/55 are both ways for stores to bypass this though.
    I'll say it's misleading!

    There's nothing at all on the shelf near these products, on the web site, or on the wall at Customer Service, about the actual return policy, on this item, or the hundreds of others like it:

    - No refunds, ever.
    - No exchanges, ever.
    - No free repairs, ever.

    Yeah, pretty misleading, alright.

    (And, by the way, nobody expects Crappy Tire to provide a warranty on anything. But a nice return policy, like all the other stores have, would be nice!)

    Now, isn't it's interesting, how Crappy Tire would actually lose money, if they went ahead and gave a refund or exchange, or even just paid for a repair, on one of these notorious items.

    Thanks again for the confirmation, Crappy Manager!

  6. #56
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    I don't understand the aversion to a repair warranty!?
    it's like owning a car...it breaks it goes in the shop for repair. When it's done you get it back. If it's a warranty car, it doesn't cost you anything. If you pay 15-50 grand for a car and it gets repaired, why shouldn't a $300 lawn mower?
    Can't live without your mower or trimmer for a few days? Come on get a grip

    We are a VERY wasteful nation. Everything is disposed of to the detriment of the environment. I have only ever in my years at CT seen a small handful of items that couldn't be repaired when it was at a repair depot.

    Heck i'm an owner and my chainsaw is at a repair depot right now for a minor defect.
    This coming from a simoniz and jobmate seller lol. Whatever buddy, you just sell whatever crap the corporation tells you to. And it's piling up in the landfil with your Triangle of Crap logo all over it. So much for being the man lol.The problem here isn't repairs. It's your store policy, you sell crap, it breaks and there's no warranty, no refund period. Or if there is, you, your staff act like there isn't and the customer is still out money for something that doesn't work. Period.

  7. #57
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    This coming from a simoniz and jobmate seller lol. Whatever buddy, you just sell whatever crap the corporation tells you to. And it's piling up in the landfil with your Triangle of Crap logo all over it. So much for being the man lol.The problem here isn't repairs. It's your store policy, you sell crap, it breaks and there's no warranty, no refund period. Or if there is, you, your staff act like there isn't and the customer is still out money for something that doesn't work. Period.
    Period.? LOL like you get the final say. Get off the horse you rode in on sir, you are no authority figure on ...well anything as far as i'm concerned.

    Again your lack of scope is glaring. As is typical here, when something goes wrong, a product fails, a customer service clerk makes an incorrect return/warranty decision etc.... you make it seem as if thats what happens all day every day across the board.

    Think long and hard about that claim. If any company CONSISTENTLY, as in not 1 or 2%...as in 20, 30, 40 or more % of the time was denying legitimate refunds, warranties etc... how long would they be in business? How long would customers shop there? Not very long. That is CERTAINLY....100% not the trend at CT. Comp store retail sales do not grow if customers do not come back. Our comp store sales are on the rise. Customers are shopping at CT.

    PERIOD.

  8. #58
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    Period.? LOL like you get the final say. Get off the horse you rode in on sir, you are no authority figure on ...well anything as far as i'm concerned.
    You've heard it here folks...again. Straight from the ass. Customers you have no final say on the crap you bought and the return you've been turned away from because ... retail douche bags like this behind the desk have little man syndrome and like the feeling of power. No you get off your high horse you retail loser. Most of us have made it and don't work in retail ripping people off.
    Quote Originally Posted by Unregistered View Post
    Again your lack of scope is glaring. As is typical here, when something goes wrong, a product fails, a customer service clerk makes an incorrect return/warranty decision etc.... you make it seem as if thats what happens all day every day across the board.
    it happens all day everyday. It's not an incorrect return/ decision on your part when customers are promised cash returns and get only a "store credit", recently demonstrated by store 164. Seems like policy to me.
    Quote Originally Posted by Unregistered View Post
    Think long and hard about that claim. If any company CONSISTENTLY, as in not 1 or 2%...as in 20, 30, 40 or more % of the time was denying legitimate refunds, warranties etc... how long would they be in business? How long would customers shop there? Not very long.
    . What's this you're throwing numbers around again that you still fail to understand from scores of past posts lol. It looks like the number, the number you'd like to ignore is gaining steam, as more and more people are becoming aware of how crappy you are. Too bad they're finding out first hand instead of reading consumer posts that'll save them the trouble of stepping foot in your crappy store.

    Customers find out what Target has in store for you! 220 locations all across Canada coming to a place near you. Avoid the Crap Trap and shop any where else.

  9. #59
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Does Crappy Tire Lose Money Giving Refunds?

    Yes lets talk numbers....

    customer complaints are gaining steam you say? Prove it. There is no data that will support this claim of yours AGAIN. The claim that will disprove this AGAIN. It's this simple

    "Canadian Tire's flagship retail chain sales grew 5.1% this quarter of 2011"

    What is there to dispute? sales grew! So either that's more customers through the door or more dollars per customer......OR BOTH! That is factual, verifiable data proving that customers are spending MORe money at Canadian Tire in 2011. MORE, not less.

    so you lied, customers are in fact not growing with dissatisfaction. It's the exact opposite.

    ****

    As far as your claim that "you've made it" - I don't think you understand the term made it! If you're a 9-5 working person or on an annual salary, you haven't made it. You're perhaps living comfortably at best. When I go home for the day, i'm still making money. Next week i'm away for a few days with my family, still making money.

  10. #60

    Re: Does Crappy Tire Lose Money Giving Refunds?

    Quote Originally Posted by Unregistered View Post
    Period.? LOL like you get the final say. Get off the horse you rode in on sir, you are no authority figure on ...well anything as far as i'm concerned.
    It's always good for a laugh, when a self-appointed Crappy Person decides to act all big & bad here, pretending they get to decide who has a "say" on things, especially a "final say".

    Who's on a high 'horse' and has no "authority"? The Crappy People, of course.

    It's amusing that many Crappy People will readily admit, consumers are what make their world turn, and yet they act so arrogant and dismissive towards legitimate concerns of consumers.

    Sure, some people have not yet figured out what the real policies of Crappy Tire are, and how stores resist giving refunds, simply because the store made a crappy bargain with their suppliers, and will lose money if they give refunds.

    Of course, some customers are willing to sacrifice customer service, and are willing to lower themselves by shopping at Crappy Tire to save a buck.

    But that only shows how Crappy Tire is continuing the downward spiral, of chasing budget-minded consumers with ever-crappier goods at ever-lower prices, until Crappy Tire ends up going head-to-head with Giant Tiger.

    Great strategy, Crappy Tire!

    But how about letting consumers know in advance that you are cutting costs by refusing reasonable returns?

    How about admitting that you'll lose money by giving refunds, instead of trying to hide it?

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