Thread: Does Crappy Tire Lose Money Giving Refunds?

This is a recurring topic, and right now there are two different threads with two similar discussions.

Consumers understand that simply processing a refund will cost the store some resources, but people who say they represent CT deny that this is significant.

Other consumers say it's only logical that giving a refund for a "repair only" or "exchange only" product will cause a loss for either the store or the corporation, since the manufacturer won't cover the cost.

Some people who claim to represent CT say giving a refund for any defective item never costs Canadian Tire anything - not the store, and not the corporation. Other rep's say there can be a cost to the store.

The main reason this matters to customers, is it makes sense of the store's reluctance to give refunds for genuinely defective "repair only" or "exchange only" products.

The claims by the store of deeply held environmental concerns, or a strong sense of "right and wrong" simply ring false.

With that background, here is a link to what's going on in the Simoniz Scam thread, with some quotations:

https://www.canadiantiresucks.net/pe....html#post4236

"Based on the "code 12" comment from CT_Manager the answer is both are correct. If the store uses said option, they may end up eating the cost. There are other options available that perhaps this Manager is not aware of that will alleviate that cost from the store if a legitimate customer concern arises that falls outside of any warranty, repair, return etc... policy. I do not know who that manager is, or which store he is from. He has defended and represented CT quite well in some of the postings I have read. As a Dealer I know that I have worked very closely with my Management team so that they understand every option available to them to solve a legitimate customer complaint with the least grief and aside from processing costs, which is simply the cost of having staff and doing business, we do not bear the cost. I also trust their judgement that they will not abuse it because at the end of the day someone bears the cost, so it's not right just to ouster the cost onto someone else or some other company."

And here's some of what's being said in the "Canadian Tire Doesn't Honor Their Return Policy" thread:

https://www.canadiantiresucks.net/ge....html#post4239

"I'm sorry but that is not entirely true. That are many cases in which the store is not credited unless certain steps are taken by the store in regards to defective items. For example, many faucets are required by the manufacture to have a "RMA" number when returning. Before that faucet can be returned, the store must contact the manufacture for authorization number ... If the store does not contact for Authorization first, that store is *NOT* credited for the return."

Obviously, if CT stores didn't allow returns on anything the stores sold, then they would not need to pay as many people to work at the customer service desk, and wouldn't need staff to put sealed items back on the shelves, destroy or return to the manufacturer any defective items, etc. So, yes, there is a staffing cost, but it doesn't appear to be large, so this incremental cost shouldn't be a big point for further debate.

The real question is, after a customer is given a refund for a defective item, who covers the cost of the item? The store, the corporation, or the manufacturer?

If the manufacturer agreed to credit the store for the wholesale cost of the item (maybe first needing a RMA number), then the store is covered. So, the manufacturer lost out (seems fair - the shipped a defective product).

But what happens if the manufacturer will not credit the store? Maybe the store was too quick to give the refund, and the manufacturerer disputes it. Or, there was no RMA number, and now the manufacturer won't pay. Or, maybe it's a "repair only" product, and the manufacturer said from the beginning that they would not credit the store for a defective item - i.e. they would only cover the cost of a repair, not a refund. In these cases, wouldn't the store lose the wholesale value of the item?

Some have posted here saying that there's some little known method for a store to request a credit from the CT corporation. If that's true, but nobody at the store does the rights steps, then it looks like the store still loses.

Even if the store does the right steps and is credited by the Corporation, then it's just CTC that is now out the money. There hasn't been a method described where the corporation gets money from the manufacturer.

The same thing goes for "no warranty" items. If the manufacturer said they wouldn't cover repairs, exchanges or refunds, then the store would have no way to get that money back if they gave the customer a refund.

So, basically we have several senarios where a store loses money by giving a customer a refund, and so they have a financial incentive to refuse a refund, even if the item is genuinely defective.

Originally Posted by Unregistered

Obviously, if CT stores didn't allow returns on anything the stores sold, then they would not need to pay as many people to work at the customer service desk, and wouldn't need staff to put sealed items back on the shelves, destroy or return to the manufacturer any defective items, etc. So, yes, there is a staffing cost, but it doesn't appear to be large, so this incremental cost shouldn't be a big point for further debate.

The real question is, after a customer is given a refund for a defective item, who covers the cost of the item? The store, the corporation, or the manufacturer?

If the manufacturer agreed to credit the store for the wholesale cost of the item (maybe first needing a RMA number), then the store is covered. So, the manufacturer lost out (seems fair - the shipped a defective product).

But what happens if the manufacturer will not credit the store? Maybe the store was too quick to give the refund, and the manufacturerer disputes it. Or, there was no RMA number, and now the manufacturer won't pay. Or, maybe it's a "repair only" product, and the manufacturer said from the beginning that they would not credit the store for a defective item - i.e. they would only cover the cost of a repair, not a refund. In these cases, wouldn't the store lose the wholesale value of the item?

Some have posted here saying that there's some little known method for a store to request a credit from the CT corporation. If that's true, but nobody at the store does the rights steps, then it looks like the store still loses.

Even if the store does the right steps and is credited by the Corporation, then it's just CTC that is now out the money. There hasn't been a method described where the corporation gets money from the manufacturer.

The same thing goes for "no warranty" items. If the manufacturer said they wouldn't cover repairs, exchanges or refunds, then the store would have no way to get that money back if they gave the customer a refund.

So, basically we have several senarios where a store loses money by giving a customer a refund, and so they have a financial incentive to refuse a refund, even if the item is genuinely defective.

What a loser. I particularly like it when you comment when you have no knowledge.

Poor faker advocate...so easy to call your lies each and every day.

Originally Posted by Unregistered

... so easy to call your lies each and every day.

so what are these lies you wrote about? please be specific and provide proof that the statements are untrue.

no, the only lies come from the ct reps - nice way to show the real nature of the ct liars.

the only thing you've proven is that consumers can't trust anything a ct reps says - nice job!

for more examples of ct lies, see here: https://www.canadiantiresucks.net/ge...lies-here.html

oh, and don't forget to donate! see button at the top! also click on few ad's - support the good work of CanadianTireSucks.net!!

thanks to the ct rep for driving up traffic, too, LOL!

Here's yet another example of a ct rep posting on this very site, saying that refunds cost ct money:

https://www.canadiantiresucks.net/ge....html#post2915

".....the customer NEVER bears the cost of obtaining a refund or repair or exchange. If an item is defective, the store pays those costs. "

So, were all these previous CT Rep's lying? Or is the new rep lying now?

Well, that proves that at least some of them are liars (but then, we knew that, of course).

But which ones lied when? They can't all be telling the truth.

Well, based on logic and the explanations already given, we can be sure that in some cases a refund will cost the store, or at least the corporation.

Plus we have a long list of the lies they tell - and they have already told a few right on this new thread, LOL!

Oh, and one more story from a ct rep:

https://www.canadiantiresucks.net/ge....html#post2414

"For too long retailers have shouldered the burden of bad products"

Yes, even CT Me told us that there are bad products, and that someone must "shoulder the burden" - and she wanted it to be the customer, naturally.

Does any of this matter to consumers? Only to understand the mind of a ct rep. Which seems to involve a lot of lies and deception.

Too bad for them that the laws in Ontario say that it's the retailer's burden. For details see https://www.canadiantiresucks.net/ge....html#post3613

Someone who says they work at CT, explaining how a store will lose money if they give a refund or exchange:

Originally Posted by Unregistered

Obviously stores get items at a lower cost. It's not a charity, all stores sell things at a higher price to make a profit, and owners aren't willing to lose money by doing returns that are not accepted by the manufacturer. The money would be coming straight out of the owners pocket and they would end up losing money if they did that for everyone.

We do get credit from the manufacturer if it is an acceptable return/exchange (within the 90 days, after that it depends on the warranty the item has. But the store is still credited for it) For example if an item is repair only, the manufacturer will credit us to get it repaired, but they won't credit us to give you your money back, or a brand new item.

Originally Posted by Unregistered

Someone who says they work at CT, explaining how a store will lose money if they give a refund or exchange:

Repair work is done by authorized repair centers and the repair center gets reimbursed by the manufacturer for warranty work. The store would be reimbursed if the item can't be fixed and the manufacturer issues a return authorization so the customer can get an exchange or refund. Whoever posted their interpretation of how they think it works was incorrect.

Originally Posted by Unregistered

Repair work is done by authorized repair centers and the repair center gets reimbursed by the manufacturer for warranty work. The store would be reimbursed if the item can't be fixed and the manufacturer issues a return authorization so the customer can get an exchange or refund. Whoever posted their interpretation of how they think it works was incorrect.

So, if a CT store gives a customer a refund, instead of making them wait for a repair, the store will lose money. Interesting!

It's also interesting how CT is the only major retailer to make customers go through any kind of 'repair' process for any products, even if they are factory defects right out of the box.

Yup, other stores will give refunds for at least some period of time, but you have no such guarantee at Crappy Tire - but I suppose that's the risk a customer takes by shopping at a lower-tier retailer like CT.

Either way, CT should at least be up front about their crappy policies, and not pretend that they are the same as other retailers. That lie is getting old, realy fast.

Consumers should consider spending a few extra bucks, and support a retailer who will stand behind what they sell. Not the 'bargain basement' crap CT is selling without return options.

Originally Posted by Unregistered

So, if a CT store gives a customer a refund, instead of making them wait for a repair, the store will lose money. Interesting!

It's also interesting how CT is the only major retailer to make customers go through any kind of 'repair' process for any products, even if they are factory defects right out of the box.

Yup, other stores will give refunds for at least some period of time, but you have no such guarantee at Crappy Tire - but I suppose that's the risk a customer takes by shopping at a lower-tier retailer like CT.

Either way, CT should at least be up front about their crappy policies, and not pretend that they are the same as other retailers. That lie is getting old, realy fast.

Consumers should consider spending a few extra bucks, and support a retailer who will stand behind what they sell. Not the 'bargain basement' crap CT is selling without return options.

Continuing to display your mis-informed ways for all to see!
Your opinion is clearly flawed in several areas

1) 'bargain basement' crap as you call it, comes from national manufacturers and is a lot of the same stuff you find at other retailers, especially if we are talking about repair items which are typically gas powered. All of our private branded items (Yardwords, Yardmachines etc) are MTD products, who also manufacture Troy Bilt, YardMan, Remington, White, Club Cadet, Bolens. In fact a lot of the machines are identical, just different paint and labelling. And where might you find those machines? Home Depot? Rona? Yes!!!! In fact here's an interesting tidbit of information.... they are even the same service centers!! MTD Authorized service centers. Last week I need a recoil for a chainsaw of mine so I could chop up some wood with the family while we were out quadding. So on the way out for the trip I stopped at the local service center to grab the part. I spent an extra few minutes talking to the owner of said repair shop, introduced myself as one of the local CT Dealers and asked what he had there from our customers. While browsing around, guess what else was there?! TWO club cadet units from Home Depot for warranty repair.

You want some truths, here's an exercise for you. go to MTD Canada's website. Hit Service button. Pick a local city or town and an authorized repair center. Call them, tell them you purchased a Club Cadet unit from Home Depot, and ask them if they are the place to go for a repair under warranty. They will tell you YES!!!!

Faker Advocate Fail
thanks for playing

2) Repair warranty is standard across all retailers. It's been proven many many times on here, you just choose to ignore the facts. Buy a Club Cadet tractor from HOme Depot, it goes to an authorized service center for repair if it breaks.

It's simple, if you want to be an educated consumer, ask before you buy. There is tons of documentation available to you, if you take 30 seconds to simply ask for it.

http://www.cubcadet.ca/webapp/wcs/st...atalogId=35000

In fact I went one step beyond....

Look what we have here. On their home page for service, did you buy your product at home depot? Yes! here are your authorized service centers - ahhhhhhhhhhhhhahahahhaha

illegal warranty repair at canadian tire you say?
nobody else has a repair warranty?

Come on, when are you going to get your FACTS together and allow the truth to shine through your clouded opinion?

DAVIDLer we miss you, come back hahahaha

It's been so long since we say a copy and paste link to the Sale of Goods Act or Consumer Protection Act