Returning Unwanted Goods - CT Has the Worst Policies

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CTH8R

New member
Naturally, the Crappy People want to have the best of both worlds.

They want to save the cost of a true "No Quibble" (their term) return policy, which would mean the store paying more for the products, or 'eating' the cost of returned goods that can't be resold.

But at the same time, they want to continue to get the increase in sales that result when consumers think they can bring something back if they are not happy with it. Basically, when a customer is 'on the fence' on a purchase, they are more likely to buy it if they think, "We'll, I can always bring it back, if it doesn't work out".

Consumers are aware that all the other big stores have a policy like this, and CT used to operate this way, so consumers can't be blamed for assuming that it's still true of CT.

But instead of being honest with consumers about their real policies, the Crappy People do nothing to correct this misperception, and actually continue to claim they have "Easy Returns"!

Sometimes, when consumers like Steve finds out the hard way what the policies actually are, over at The Red Triangle of crap, they generously uses their time to warn their fellow Canadians about this trap. And how do the Crappy People React?

Clarify their policies to their shoppers?

Straighten up & get back in-line with all the other retailers?

Nope, instead they attack and ridicule the consumer, with absurd claims about how 'most people' allegedly shop.

Despicable!
 
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C

CTH8R

New member
Remember Steven?

CTH8R said:
Steven G.: Unfortunately I need to share something very important about Canadian Tire's return policy. I'm not sure if it was always like this or if they are recent changes, but I'm sure if you are aware you might think twice about purchasing there. They DO NOT accept any returns for open packaging. I tried to return an LED light because I did not like it and they refused to take it back because I had opened the clamshell packing. I explained that there is no way I could possibly know whether I liked it or not without opening the package. I was informed that regardless, the policy is NO RETURNS for open packaging. I called the corporate office make sure this was indeed Canadian Tires policy and not just a misinformed clerk at the returns counter and yes indeed this policy was confirmed by a representative at their corporate office "NO RETURNS ON OPENED PACKAGING". I thought I would share this with my friends, as you may want to consider purchasing your products from Walmart or Costco (much more consumer friendly return policy) and they carry more or less the same merchandise.
Click to expand...

Well, he has a follow-up, today:

---



Steven G.: Good Morning,

I am writing to you on the advice of a response that I received on your Facebook page from one of your representatives (I’ve posted the conversation below).

On January 5th, 2014 I purchased a small very inexpensive LED light (Your SKU 099-6448-6) from your Canadian Tire store #149 in Kirkland, Quebec. When I brought it home and tried it, I was not impressed at all with it and decided I would return it 4 days later.

When I tried to return it, the clerk at the returns counter told me that they do not take back anything that has been opened regardless of when it was purchased. This was apparently confirmed by the store manager, although I was not present for the conversation between them. Needless to say I was flabbergasted as I had never encountered this policy from a retail store. I’m sure you would agree that it is impossible to try something without first opening the package.

I figured that I would call the corporate office and would get some resolution. I promptly did this from my car sitting in the parking lot. The person I spoke to on the phone confirmed in no uncertain words that the policy of Canadian Tire is to not accept any returns for anything where the package has been opened.

I realize that we are talking about a very small amount of money (about $11.00), so believe me this is only about principal.

I think if you are going to have this policy, you should clearly post it very visibly as you enter the store, as this is not typically usual in the retail industry.

Looking forward to your favorable response.

Steven G.
 
C

CTH8R

New member
Someone finally beat an answer out of the Sys Op, on return policies:




Canadian Tire Hi Ana, Unopened items in original packaging returned with a receipt within 90 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Please let us know if you have any further questions.
 
C

CTH8R

New member
CTH8R said:
Remember Steven?



Well, he has a follow-up, today:

---



Steven G.: Good Morning,

I am writing to you on the advice of a response that I received on your Facebook page from one of your representatives (I’ve posted the conversation below).

On January 5th, 2014 I purchased a small very inexpensive LED light (Your SKU 099-6448-6) from your Canadian Tire store #149 in Kirkland, Quebec. When I brought it home and tried it, I was not impressed at all with it and decided I would return it 4 days later.

When I tried to return it, the clerk at the returns counter told me that they do not take back anything that has been opened regardless of when it was purchased. This was apparently confirmed by the store manager, although I was not present for the conversation between them. Needless to say I was flabbergasted as I had never encountered this policy from a retail store. I’m sure you would agree that it is impossible to try something without first opening the package.

I figured that I would call the corporate office and would get some resolution. I promptly did this from my car sitting in the parking lot. The person I spoke to on the phone confirmed in no uncertain words that the policy of Canadian Tire is to not accept any returns for anything where the package has been opened.

I realize that we are talking about a very small amount of money (about $11.00), so believe me this is only about principal.

I think if you are going to have this policy, you should clearly post it very visibly as you enter the store, as this is not typically usual in the retail industry.

Looking forward to your favorable response.

Steven G.
Click to expand...

Steven is still on his quest:



Steven G.: Please see below my email to "cusomerservice@canadiantire.com". So far, I have received no response whatsoever. I will keep all of you updated as to the progress, both on this Facebook page and other internet media websites.Good Morning,
I am writing to you on the advice of a response that I received on your Facebook page from one of your representatives (I’ve posted the conversation below).
 
C

CT Challenger

New member
There's a story on CBC tonight about other retailers that might be down-grading their return policies, taking them in the direction of Crappy Tire's Worst-In-Country policies.

Refunds: why retailers are making it harder for you to get them - Business - CBC News

An interesting 'teaser', but light on details.

What jumped out at me, is just how much customers hate the restrictions, especially if they are "hidden" (like CT does).

Here's my favourite quote: “It’s a factor in my decision to buy a certain item, whether it’s returnable or not,” one shopper said. “I just want to have that comfort knowing that I can return it."

I also liked, "A 2011 CBC Marketplace poll about customer service found that return policies are top of mind for many consumers. After buying something from a national retailer, the top customer service complaints included problems with store return policies."

Was this the same poll that showed Canadians ranked Crappy Tire below every store except Zellers for "Worst Service in Canada"?

You'd think The Crappy People would heed the warnings, and at least try to upgrade their policies, to the levels of the other big stores - but by the attitudes we see here, the Crappy People will miss the point entirely, and continue to use stories like this as an excuse to just keep on maintain THE WORST POLICIES of ANY BIG store in Canada.

The other big retailers will have to down-grade their policies A LOT, just to get down into the slums with CT.

Could be a good report, or it could just fizzle - I'll be sure and watch to see if any other stores are going to crawl into the gutter with Crappy Tire ...
 
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1wildhorse

New member
is it actually going out on air this friday or was it a link to something that happened 5 years ago?also wondering if they will actually name names....now wouldnt THAT be interesting...
 
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1wildhorse

New member
if its going out today,then im sure the ct lawyers have already been attempting to suppress any attempt to name their company....so it will probably just be erroneous drivel...
 
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1wildhorse

New member
just wondering if its mandatory in their board meetings to wear uniform and everyone has to stand to attention saying 'sieg heil'?
 
C

CTH8R

New member
Well, the opening still on the video clip clearly showed some CT logos - good things we got a 'heads-up' on this one!
 
C

CT Challenger

New member
While we're on this topic, it's interesting to review what The Angry Sangria CT Guy recently posted at https://www.canadiantiresucks.net/g...ok-people-hate-crappy-tire-135.html#post11445

Sangria5 said:
Like most consumers, I look before I buy. And if I can't look, I don't buy. Period.
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Really?

"Most consumers" would never, ever, ever buy something on the off chance that maybe they won't like is as much as they thought?

Obviously, that's a CTer's dream: products going one way only - OUT the door.

But what about consumers? Do they really behave the way CTer S-Angry-Guy describes?

Of course, we all know that the CTer is wrong. We all want a chance, sometimes, to try a product out, and assume that all the retailers are the same, and will let us bring it back (like they've always done).

Yet the CTer makes this outrageous claim!

So, what evidence do we have, to refute this nonsense?

What, besides our own common sense, and experience with our fellow consumers?

Well, now ....

Let's take a look at this post here, from S-Angry-Guy:

Sangria5 said:
Refunds: why retailers are making it harder for you to get them - Business - CBC News
Click to expand...

And in that CBC story, we find this little gem:

"Canadians return 8.6 per cent of everything we buy.".

Wow!

I didn't know it was THAT high!

Almost 10% of EVERYTHING we buy, we RETURN!

And that is going to include groceries, automobiles, furniture, as well as clothing and housewares!

Wow!

Thank you, S-Angry-CT-Guy, for proving yourself wrong .... yet again!

LMFAO!
 
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S

Sangria5

New member
8.6 now is 10%. Wow, nice exaggeration there.
Read the comments, the majority doesn't seem to have your view. As I said, the majority rules.
 
S

Sangria5

New member
CT Challenger said:
While we're on this topic, it's interesting to review what The Angry Sangria CT Guy recently posted at https://www.canadiantiresucks.net/g...ok-people-hate-crappy-tire-135.html#post11445



Really?

"Most consumers" would never, ever, ever buy something on the off chance that maybe they won't like is as much as they thought?

Obviously, that's a CTer's dream: products going one way only - OUT the door.

But what about consumers? Do they really behave the way CTer S-Angry-Guy describes?

Of course, we all know that the CTer is wrong. We all want a chance, sometimes, to try a product out, and assume that all the retailers are the same, and will let us bring it back (like they've always done).

Yet the CTer makes this outrageous claim!

So, what evidence do we have, to refute this nonsense?

What, besides our own common sense, and experience with our fellow consumers?

Well, now ....

Let's take a look at this post here, from S-Angry-Guy:



And in that CBC story, we find this little gem:

"Canadians return 8.6 per cent of everything we buy.".

Wow!

I didn't know it was THAT high!

Almost 10% of EVERYTHING we buy, we RETURN!

And that is going to include groceries, automobiles, furniture, as well as clothing and housewares!

Wow!

Thank you, S-Angry-CT-Guy, for proving yourself wrong .... yet again!

LMFAO!
Click to expand...

Pareto principle - Wikipedia, the free encyclopedia

I'll have to assume that this blog contains the latter half, or rather the minority for business purposes.
 
1

1wildhorse

New member
im just a little curious how he 'looks' at items that are packaged....does he have x ray vision?according to his logic he cannot buy anything that he cannot see properly,therefore everything in a box is off the menu.
 
C

CT Challenger

New member
1wildhorse said:
according to his logic he cannot buy anything that he cannot see properly,therefore everything in a box is off the menu.
Click to expand...

Yes, that's exactly what S-Angria-Guy said:

Sangria5 said:
And if I can't look, I don't buy. Period.
Click to expand...

So imagine S-Angria-Guy in, say Crappy Tire.

- Would he buy a vacuum cleaner? It's in a box, so no way would he buy it. Period.

- Coffee maker? Nope - in a box, so off limits!

- A box of nails? No way!

- Package of assorted screw drivers? Not a chance.

- Dog food? Cat litter? Windshield fluid? All packaged! All off-limits!

There is is a long, long list of things that S-Angria-Guy would never, ever, never buy from his own Red Triangle of Crap store.

So, what do you suppose old S-Angry-Guy does? Live without products that come packaged?

Well, of course not! He must surely be buying them from .....

- Walmart!

- Or Home Depot!

- Oh! Maybe he has a Costco membership! Not a lot of money per month, and he's gonna need SOME packaged foods, appliances, etc.!

Because those are the ONLY types of stores that S-Angria-Guy would be willing to buy from: Stores with a Satisfaction Guarantee policy!

So, the "try me out" stores, are the ONLY places where S-Angra-Guy could EVER buy packaged goods!

Thanks for the shopping tip, S-Angria-Guy! We will follow your lead, and boycott Crappy Tire for all packaged goods, immediately! Maybe for unpackaged goods, too!

LMFAO!
 
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C

CT Challenger

New member
Funny how the Angry Troll is trying to spin this into 'proof' of his theory that Canadians don't return things, and don't like store that allow reasonable returns! Hilarious!

But the CBC article has stat's and comments showing that, of course, that Canadians do lots of return, and of course they want good policies. Thenrhe show itself backed this up, as do the majority of the comments on the web site.

But let's not let the Angry CT Troll distract us from the theme of this thread:

Crappy Tire has the worst return policies among the big Canadian stores, including returns of unwanted goods!

Consumers: Beware!
 
C

CTH8R

New member
Check out this consumer's summary:


Debbie C.: Did you watch Marketplace on CBC last night? They have one of the strictest return policies.
 
C

CTH8R

New member
Gotta like this comment on the CBC story:


detalumis
@dumb vancouver Not true, I very rarely return anything, I just give it away to someone else or to the Salvation Army to resell. My last experience was at Cdn Tire buying a leaf vacuum which was a piece of junk, basically unusable, only then did I realize they have a bad return policy. I then bought a better one (for less money) at Home Depot and will never purchase anything more than basic stuff at Cdn Tire ever again.
 
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