It’s interesting that CT’s own site seems to contradict this in-store rule.
From
Returns, Refunds & Exchanges | Canadian Tire
“ink cartridges, media, and memory cards, books, DVDs, CDs, mattresses and portable beds may only be returned if unopened”
Why would CT even have a list of special item that have an “unopened” rule, if the rule actually applies to everything in the store?
CT certainly has the right to set their own return policies for unwanted goods.
(And of course they need to follow the law for defective goods, or those that don't meet their intended purpose.)
But CT also has an obligation to state clearly what that policy is, and to follow it.
They should at least be open and honest about their own policies.
If the "unopened" rule applies to everything in the stores, then the web site should say that. Instead, they trick consumers by only listing a few products, which suggest that the rule does not apply to all products they sell.
And, there should be signs in the store warning the public about these unique CT policies - since consumers might still be unaware of just how crappy CT's policies have become.
Of course the receipts should also accurately and truthfully describe the store's true policies, and not some deceptive statements that the store has no intention of following.
Then again, there's the option for the stores to actually follow Canadian Tire's own written policies - but I guess we can't expect that level of honesty from them.
No, instead the stores hide their actual policies, then spring these extra rules on innocent customers at the last minute.
It certainly does seem like an unfair practice.
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