Thread: Returning Unwanted Goods - CT Has the Worst Policies

Originally Posted by Unregistered

The above unregistered poster sure whines alot and he talks to himself alot too

typical ct response.

no matter how badly they handle things, ct can always find someone else to blame it on.

we see this over and over again.

today they got caught telling more lies. but do they apologize to consumers, or issue a retraction?

nope - the consumer who caught them just "whines a lot".

so typical of what we see here and in the stores every day.

Originally Posted by Unregistered

typical ct response.

no matter how badly they handle things, ct can always find someone else to blame it on.

we see this over and over again.

today they got caught telling more lies. but do they apologize to consumers, or issue a retraction?

nope - the consumer who caught them just "whines a lot".

so typical of what we see here and in the stores every day.

You call everyone a liar it seems. You must know a lot about lying.

Originally Posted by Unregistered

You call everyone a liar it seems. You must know a lot about lying.

Lol....don't pay much attention to the loser faker advocate....he's been on his rant forever....also posts under DavidLer and CTH8er....been called on his lies so often, he can't even keep his personalities straight.

Originally Posted by Unregistered

I see the ct liar has further misquoted consumers in that same recent post.

this is actually a good sign for consumers.

it confirms that the posted information is correct.

had there been something inaccurate, there's not doubt the ct rep would pounce right on it.

since it's all good, they are forced to make stuff up, in order to have something to complain about.

seeing a lot of insults from the ct side is also a good sign - it means they've run out of ways to dispute the content of the message.

then ct calls this activity 'giving both sides of the story'!

yes, very useful for consumers to know the real policies of the store. thanks!

Originally Posted by Unregistered

this is actually a good sign for consumers.

it confirms that the posted information is correct.

had there been something inaccurate, there's not doubt the ct rep would pounce right on it.

since it's all good, they are forced to make stuff up, in order to have something to complain about.

seeing a lot of insults from the ct side is also a good sign - it means they've run out of ways to dispute the content of the message.

then ct calls this activity 'giving both sides of the story'!

yes, very useful for consumers to know the real policies of the store. thanks!

We're just tired of arguing with a loser. You actually had to give up calling the return policy illegal because you couldn't find any examples that said it was.
You already know you're wrong, but continue to be an ass....usually indicates a mental illness, so post away to yourself with your delusions.

Originally Posted by Unregistered

seeing a lot of insults from the ct side is also a good sign - it means they've run out of ways to dispute the content of the message.

well, at least the CT Liars are moving ahead with their process, and are moving on to the dumb insults ...

Originally Posted by DavidLeR

The site and the receipt both go on to state, “in its original condition and packaging” … But what will befall the innocent consumer who brings in an opened (but unused, original condition) item for a refund, in accordance with the terms on the receipt and web site? They will likely be told that they can't get a refund unless the package is still “sealed” or “unopened”, and maybe even that must be “unused” (which is redundant for anything that was in a package).

Surprise! CT has your money, and won’t be giving it back!

It’s interesting that CT’s own site seems to contradict this in-store rule.

From Returns, Refunds & Exchanges | Canadian Tire

“ink cartridges, media, and memory cards, books, DVDs, CDs, mattresses and portable beds may only be returned if unopened”

Why would CT even have a list of special item that have an “unopened” rule, if the rule actually applies to everything in the store?

CT certainly has the right to set their own return policies for unwanted goods.

(And of course they need to follow the law for defective goods, or those that don't meet their intended purpose.)

But CT also has an obligation to state clearly what that policy is, and to follow it.

They should at least be open and honest about their own policies.

If the "unopened" rule applies to everything in the stores, then the web site should say that. Instead, they trick consumers by only listing a few products, which suggest that the rule does not apply to all products they sell.

And, there should be signs in the store warning the public about these unique CT policies - since consumers might still be unaware of just how crappy CT's policies have become.

Of course the receipts should also accurately and truthfully describe the store's true policies, and not some deceptive statements that the store has no intention of following.

Then again, there's the option for the stores to actually follow Canadian Tire's own written policies - but I guess we can't expect that level of honesty from them.

No, instead the stores hide their actual policies, then spring these extra rules on innocent customers at the last minute.

It certainly does seem like an unfair practice.

Originally Posted by Unregistered

It’s interesting that CT’s own site seems to contradict this in-store rule.

From Returns, Refunds & Exchanges | Canadian Tire

“ink cartridges, media, and memory cards, books, DVDs, CDs, mattresses and portable beds may only be returned if unopened”

Why would CT even have a list of special item that have an “unopened” rule, if the rule actually applies to everything in the store?

CT certainly has the right to set their own return policies for unwanted goods.

(And of course they need to follow the law for defective goods, or those that don't meet their intended purpose.)

But CT also has an obligation to state clearly what that policy is, and to follow it.

They should at least be open and honest about their own policies.

If the "unopened" rule applies to everything in the stores, then the web site should say that. Instead, they trick consumers by only listing a few products, which suggest that the rule does not apply to all products they sell.

And, there should be signs in the store warning the public about these unique CT policies - since consumers might still be unaware of just how crappy CT's policies have become.

Of course the receipts should also accurately and truthfully describe the store's true policies, and not some deceptive statements that the store has no intention of following.

Then again, there's the option for the stores to actually follow Canadian Tire's own written policies - but I guess we can't expect that level of honesty from them.

No, instead the stores hide their actual policies, then spring these extra rules on innocent customers at the last minute.

It certainly does seem like an unfair practice.

The standard return policy states "In it's original packaging, and original condition" it does not state Unopened. those are two totally different terms.

Your request to have things posted in the store is not realistic in that with 10's of thousands of products, there'd be more signs then anyone would be able to read. That's why exceptions such as gas powered have warnings right in the box.

Originally Posted by Unregistered

It’s interesting that CT’s own site seems to contradict this in-store rule.

From Returns, Refunds & Exchanges | Canadian Tire

“ink cartridges, media, and memory cards, books, DVDs, CDs, mattresses and portable beds may only be returned if unopened”

Why would CT even have a list of special item that have an “unopened” rule, if the rule actually applies to everything in the store?

CT certainly has the right to set their own return policies for unwanted goods.

(And of course they need to follow the law for defective goods, or those that don't meet their intended purpose.)

But CT also has an obligation to state clearly what that policy is, and to follow it.

They should at least be open and honest about their own policies.

If the "unopened" rule applies to everything in the stores, then the web site should say that. Instead, they trick consumers by only listing a few products, which suggest that the rule does not apply to all products they sell.

And, there should be signs in the store warning the public about these unique CT policies - since consumers might still be unaware of just how crappy CT's policies have become.

Of course the receipts should also accurately and truthfully describe the store's true policies, and not some deceptive statements that the store has no intention of following.

Then again, there's the option for the stores to actually follow Canadian Tire's own written policies - but I guess we can't expect that level of honesty from them.

No, instead the stores hide their actual policies, then spring these extra rules on innocent customers at the last minute.

It certainly does seem like an unfair practice.

*Exceptions include but are not limited to the following:

I guess you missed that line right before Ink cartridges were mentioned.

Customers should ask what a return policy is before they buy something. Saves a lot of hassle later.

Originally Posted by Unregistered

The standard return policy states "In it's original packaging, and original condition" it does not state Unopened. those are two totally different terms.

The CT rep seems to have developed a strong sense of the obvious, and has decided to re-type what consumers have already written.

Well, at least there's consensus: those stores that insist on an unopened package, are not following CT policy.

Ideally, the stores would follow the official policy.

But if they are going to break ranks, and not do what's stated on the web site and on the receipts, they should at least try just being truthful and honest with the public, and warn innocent customers that the store will add the "unopened" requirement.

Originally Posted by Unregistered

Your request to have things posted in the store is not realistic in that with 10's of thousands of products, there'd be more signs then anyone would be able to read. That's why exceptions such as gas powered have warnings right in the box.

Ok, now we are getting into the area of CT lies, again.

Nobody said anything about putting a sign on each item in the store.

But, heck, if the stores want to do so, then I won't stand in their way, LOL.

If the "unopened" rule applies to everything in the store, then I'd suggest putting up just a couple of signs. But, you know, that's just me. CT can do whatever, as long as they are truthful, honest and follows the laws. That's not too much for consumers to ask, now is it?

But, if there are only a few items in the entire store that a specific retailer is going to designate as having the break-away "unopened" requirement, I'm sure the geniuses at CT could tackle that one. Maybe like the signs for fireworks, undergarments, ammunition, and "as-is" items. Just a thought to help CT along, you know.

So, Good Luck in your noble persuit of integrity, CT!