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Thread: Returning Unwanted Goods - CT Has the Worst Policies

  1. #201

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by 1wildhorse View Post
    agreed.i think that mr owner takes himself far too seriously,and that even if its only the 3 of us on here we take great delight picking apart his bullshit and force feeding it back to him through a straw...im totally happy to keep on doing that its FUN
    At some point you might start asking yourself a question of reality. Why is it that the 3 of you CT haters think that you're smarter and more educated on how Canadian Tire treats its customers then the hundreds of thousands of Canadians who shop here daily?
    Why is it that you think you know more about our policies and the laws we are governed by then we do? Why do more people come to my store EVERY day to shop and get what they need and/or want, then you've been able to track through a different website in many many months.

    IT's fairly obvious that you're trying to portray an image that we are terrible at everything we do. Fine you may attempt to convince whoever all you want, no impact on me. What's more obvious is this. If we were even close to as terrible as you want us to seem, the related numbers would look something like this;

    Let's say there's roughly 16000 people in my City. Let's say 250 shop here on average a day (which is low - I'm being conservative)
    At that rate, if each customer got poor service, poor products, poor prices....you know all the things you try to make seem real, we'd run out of satisfied customers in 64 days. Scale that back even more, not all 16000 people shop here. more then 250 shop here on average. We'd have a lifespan of like 40-50 days. Years later, my customer base is growing as are sales.
    Heck lets dial it WAY back. Even if 10 percent of those daily customers got such terrible service, that's 25 a day. It would take approximately 2 full years to have pissed off every resident here. Does that seem realistic in any way or form? O
    According to your earlier answer of demographics and population change as the major factors behind our continued success. Where are all of these people coming from? Canada isn't growing THAT fast lol
    Or perhaps we can play a game of reality instead of make believe fantasy land. Reality says, customers are coming back., because that's what satisfied customers do! Especially with major retailers surrounding me.

    I have the answer, i'll save you the trouble. Your goal line for what makes a good retailer, good product, good price, good warranty, good shopping experience, good service etc... is not the same criteria that most Canadians use to make their shopping decisions. If even a small percentage of Canadians shared your opinion, we'd be in trouble. You're so far into your complaints, that you don't even know what you're complaining about anymore.

    ..... just 3 guys on opposite ends of the Country with a computer and a grudge. That's all you are.

    Hey look, 23 new posts on one of the auto forums I post on. Just since lunch. I think i'll go see what's being discussed in the land of popular and constructive forums.

    Enjoy your hobby, complainers!

  2. #202

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Well then it's fairly clear. The three of you clearly know more about my business then I do. Clearly know more about my competitors. You are more educated on the laws we are governed by and how they apply to my daily operations. YOu know more about why customers do and don't shop here, our Policies, are relationships with vendors, our warranties..... and obviously the three of you know way more then the hundreds of thousands of customers who shop here EVERY day, and overall the millions that shop here regularly. Damn you guys are good hahahahahaa

    Now really, does that make any sense? Put on your reality brain for a second, think really hard about the nonsense you spew. Just because you are well spoken and use big words doesn't mean you know what you're talking about lol

    3 guys in different areas of the Country with computers and a grudge. That's all you are to me. That's all you are to the general consumer. That's all.

  3. #203
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Wow, The CTer (CTMe/Lawguy/Moaner1) sure did have a lot of time on their hands! They types so much, it has to be split across TWO posts!

    Quote Originally Posted by Owner 1 View Post
    At some point you might start asking yourself a question of reality.
    Actually, that's a lot of what goes on here - a search for the reality about policies and practices in the Canadian retail marketplace, including CT's competitors.

    And on this thread, it's about the reality of return policies for unwanted goods. See how it works?

    But it's funny how often that search is being thwarted by The CTer, who denies the truth, writing mis-information and misrepresentations each time they post here.

    Quote Originally Posted by Owner 1 View Post
    Why is it that the 3 of you CT haters think that you're smarter and more educated on how Canadian Tire treats its customers then the hundreds of thousands of Canadians who shop here daily?
    Nobody said we are smarter (misrepresentation!) or more educated (another misrepresentation!).

    Regarding the treatment of customers by CT, we are just following a mere fraction of the complaints made by our fellow Canadians. One of the common complaints is ..... difficulties returning unwanted goods.

    And I see no evidence posted on the number of Canadians who shop CT daily. But based on the complaints, there are an awful lot who don't know about the terrible policies at CT for unwanted goods.

    It is obvious that many of the current shoppers have not yet learned the painful lesson of how difficult it is to return opened, unwanted goods at CT. And that, if they knew how easy it is to return things at CT's competitors, they'd be shopping elsewhere.

    Quote Originally Posted by Owner 1 View Post
    Why is it that you think you know more about our policies and the laws we are governed by then we do?
    An interesting theory. An alternative explanation has also been offered: that The CTer actually knows the truth about the polices of CT and the competitors, but is attempting to hide the 'reality', in order to keep more customers from going to their competitors.

    But lets assume that The CTer is really totally clued out about the policies at CT and the others. Why attack the consumers who know more than they do? Oh wait: maybe its to discredit innocent people, so that they don't check the many links for themselves, and continue to shop at Crappy Tire. Yeah, I guess that could be the case, LOL!

    Beside: anybody who wants to, can check out the many links to the actual polices for unwanted goods, and see for themselves.

    It the CTer wants to pretend that CT doesn't have the worst policies around, nobody can force them to be honest, or even just accurate.

    Quote Originally Posted by Owner 1 View Post
    Why do more people come to my store EVERY day to shop and get what they need and/or want, then you've been able to track through a different website in many many months.
    Seriously? Every day, there are more people coming than the day before? So last Sunday, they had more people than Saturday? And even more on MONDAY? And then Tuesday, even more? Who is it that isn't in touch with reality.

    Besides, we only have The CTer's word to go by - no real evidence.

    Assuming that sales are actually increasing, there was some discussion of this recently, here: Will Crappy Tire Survive The Coming Competition?

    Oh, and about the number of Boycotters? Nobody ever claimed a couple of consumers with a hobby are going to track them all!

    Quote Originally Posted by Owner 1 View Post
    IT's fairly obvious that you're trying to portray an image that we are terrible at everything we do.
    Pretty sure I never wrote that. But there sure are a lot of things CT is terrible at!

    Quote Originally Posted by Owner 1 View Post
    Fine you may attempt to convince whoever all you want, no impact on me.
    Interesting that CTMe/Lawguy/Moaner have been posting here for, what? Three years? Longer? And all just as a hobby? When they've got so many other hobbies? Very interesting!

    Quote Originally Posted by Owner 1 View Post
    What's more obvious is this. If we were even close to as terrible as you want us to seem, the related numbers would look something like this;
    Not really related to the details of return policies for unwanted goods. Best addressed on Will Crappy Tire Survive The Coming Competition? or on Crappy Tire's Financial State

    Quote Originally Posted by Owner 1 View Post
    I have the answer, i'll save you the trouble. Your goal line for what makes a good retailer, good product, good price, good warranty, good shopping experience, good service etc... is not the same criteria that most Canadians use to make their shopping decisions.
    Like I said, this thread is for return policies on unwanted goods.

    And, like we've been saying for a while, people are buying things from Crappy Tire on the assumption that the return policies at CT will be similar to those of other retailers. It doesn't help them, when people like CTMe/Lawguy/Moaner try to perpetuate that myth.

    So, a consumer might be uncertain about a purchase at CT, but decide to take a chance on it. When they are unsatisfied, that's when they get the big surprise about CT's uniquely bad policies for unwanted purchases.

    At least at The Dollar Barn, they have an inkling that the policies might not be a great as the other major retailers. CT has Dollar Barn policies, but still charges Walmart prices (or higher).

    This is borne out by the number of complaints we see about the 'can't return if opened' policy, on CT's own web site, as well as others.

    Quote Originally Posted by Owner 1 View Post
    If even a small percentage of Canadians shared your opinion, we'd be in trouble.
    Will Crappy Tire Survive The Coming Competition?
    Crappy Tire's Financial State

    Quote Originally Posted by Owner 1 View Post
    You're so far into your complaints, that you don't even know what you're complaining about anymore.
    If the CTer actually thinks that, then I don't think they have been reading anything posted on this site.

    Quote Originally Posted by Owner 1 View Post
    ..... just 3 guys on opposite ends of the Country with a computer and a grudge. That's all you are.
    I suppose CTME/Lawguy/Moaner would have to make the same judgment of every single complainer on their own Facebook page.

    Canadian Tire Complaints on facebook - People Hate Crappy Tire!

    That's a LOT of grudges - is the CTer totally sure that they can ALL be dismissed, Rob Ford style, with just a wave of the hand?

    They have a name for that. It's called "denial".

    Quote Originally Posted by Owner 1 View Post
    Hey look, 23 new posts on one of the auto forums I post on. Just since lunch. I think i'll go see what's being discussed in the land of popular and constructive forums.
    Makes one wonder why The CTer would spend any time here at all, when they have such a nice Happy Place to run and hide in, away from the complaining voices of all their irate soon-to-be-ex customers.

    It must be nice when all the disgruntled people simply boycott them completely - at least then the store is quieter.

    And the more people who boycott them, the quieter their store will be - woo-hoo!

    One last point: it's not the number of people who POST that matters, here.

    It's the number of people who READ!

    Quote Originally Posted by Owner 1 View Post
    Enjoy your hobby, complainers!
    And enjoy your trolling!




    Quote Originally Posted by Owner 1 View Post
    Well then it's fairly clear. The three of you clearly know more about my business then I do.
    Yes. It's very, very sad.

    Unless, as previously mentioned, the CTer is again trying to deceive consumers, to keep their profits up. Just an alternative theory on why the CTer does these strange Rob-Ford-esque things.

    Quote Originally Posted by Owner 1 View Post
    Clearly know more about my competitors.
    See above. Either we know more, or the CTer is hiding what they really know.

    Either way, consumers can follow the links for themselves, and compare the policies for unwanted goods.

    Quote Originally Posted by Owner 1 View Post
    You are more educated on the laws we are governed by and how they apply to my daily operations.
    See the similar answer, above, to the first time last night the CT made the same statement.

    What's with all the repetition?

    Quote Originally Posted by Owner 1 View Post
    YOu know more about why customers do and don't shop here, our Policies, are relationships with vendors, our warranties.....
    See above. Either we know more, or the CTer is hiding something. There is no Chief of Police here, with a secret video.

    Quote Originally Posted by Owner 1 View Post
    and obviously the three of you know way more then the hundreds of thousands of customers who shop here EVERY day, and overall the millions that shop here regularly. Damn you guys are good hahahahahaa
    Hmmm.... I detect a note of sarcasm!

    (And I'd like to see some proof of this 'math', for a change.)

    But, yes. We and all our fellow boycotters (whether included in our humble little tally or not) have taken the time to learn about the various policies.

    And then made the only logical conclusion: to not shop at The Red Triangle of Crap.

    (Although some have decided that it's still safe to buy engine oil and dish soap there.)

    Quote Originally Posted by Owner 1 View Post
    Now really, does that make any sense?
    Yes, indeed it makes sense!

    Any other questions? Anything?

    Quote Originally Posted by Owner 1 View Post
    Put on your reality brain for a second, think really hard about the nonsense you spew. Just because you are well spoken and use big words doesn't mean you know what you're talking about lol
    Indeed.

    It is the researching into the policies and CT and at other retailers that means we "know what we are talking about".

    Evidence that anybody can look into, if they want to.

    Or, they can just offer blanket denials, Rob-Ford style.

    Quote Originally Posted by Owner 1 View Post
    3 guys in different areas of the Country with computers and a grudge. That's all you are to me. That's all you are to the general consumer. That's all.
    What's with all the repetition?

    What's with all the repetition?

    Is CTMe/Lawguy/Moaner1 running for mayor, someplace?



    Hey - maybe we'll someday get a big "Rob Ford" reveal:

    "Yes, our policies are the worst in Canada. We do it to keep our profits high."

    But don't count on it.

    CTMe/Lawguy/Moaner isn't as honest a Rob Ford.
    Last edited by CTH8R; November 6th, 2013 at 06:59 AM.

  4. #204

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Owner 1 View Post

    I have the answer, i'll save you the trouble. Your goal line for what makes a good retailer, good product, good price, good warranty, good shopping experience, good service etc... is not the same criteria that most Canadians use to make their shopping decisions. If even a small percentage of Canadians shared your opinion, we'd be in trouble. You're so far into your complaints, that you don't even know what you're complaining about anymore.

    hmm a couple of points here....firstly by looking at this particular quote it appears that youre implying that most canadians are stupid.and that noone whatsoever looks at your policy until they have been screwed by it.this is probably true.before i encountered problems with your horrible return policies i was blissfully unaware of just how bad a retailer you were.obviously im a lot wiser now...

    the other thing that springs to mind is that you say you regularly post on an auto forum.just wondering if its in answer to the myriads of people on there complaining that canadian tire completely f**ked up the repair on their vehicle,and youre having to reply to at least 20 people a day denying any and all responsibility for these screwups?
    hmm food for thought.....

  5. #205

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    The owner is going to have some fun with the CTC third quarter results I think

  6. #206
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Might they be inflated due to their refusal to give refunds for unwanted goods?

    Lets follow along over here: Crappy Tire's Financial State

  7. #207

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Sangria5 View Post
    Customer satisfaction guaranteed is a pretty loose term
    This is one of the most ridiculous things every posted by Sangria/Angry-CT-Guy.

    If you are a customer, then you will know full well whether or not you are satisfied with your purchase.

    How can you tell? If you are willing to take the damned thing all the way back to the store, then you are clearly unsatisfied! What could be simpler?

    I guess things get all cloudy, though, if you are on the other side of the Returns Desk, like Sangria/Angry-CT-Guy are. But I really have no idea how they could be so darned foggy on this concept, since they work in retail!

    But to make things even worse, they are trying to persuade their own customers that "customer satisfaction" is concept that can be safely ignored! Imagine!

    Well, I suppose they just want to bury their collective heads, about all the unsatisfied customers they've got!

    This does seem to be their pattern: "Unsatisfied customers? Nope - don't see any! Must be, they plain don't exist!"

  8. #208

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by CT Challenger View Post
    This is one of the most ridiculous things every posted by Sangria/Angry-CT-Guy.

    If you are a customer, then you will know full well whether or not you are satisfied with your purchase.

    How can you tell? If you are willing to take the damned thing all the way back to the store, then you are clearly unsatisfied! What could be simpler?

    I guess things get all cloudy, though, if you are on the other side of the Returns Desk, like Sangria/Angry-CT-Guy are. But I really have no idea how they could be so darned foggy on this concept, since they work in retail!

    But to make things even worse, they are trying to persuade their own customers that "customer satisfaction" is concept that can be safely ignored! Imagine!

    Well, I suppose they just want to bury their collective heads, about all the unsatisfied customers they've got!

    This does seem to be their pattern: "Unsatisfied customers? Nope - don't see any! Must be, they plain don't exist!"
    They exist at every place that deals with the public. Is there someplace claiming 100% customer satisfaction? Even the ones that state customer satisfaction guaranteed have complaints. How can that be?

  9. #209

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Hmm.

    Canadian Tire deals with the public. Yet they have no "satisfation guarantee" at all - unless you count the case where the customer hasn't even opened the box yet!

    Indeed, once you open the package, if you aren't satisfied? You are basically on your own.

    Don't like the colour? Too bad - they make no promises that they'll take it back.

    Defective? Too bad - there's no promise of a refund. Maybe an exchange, but maybe only sending it off for a repair.

    Poorly designed, or low-quality, breaks easlily, just isn't up to the job? Too bad - you bought it, you own it.

    This is what consumers mean when they say, "Canadian Tires doesn't stand behind what they sell".

    But I still like the statement from Costco, quotes in the very first post on this thread at Returning Unwanted Goods - CT Has the Worst Policies

    It says, "“We guarantee your satisfaction on every product we sell and will refund your purchase price”.

    I just LOVE these chances, to prove how much Crappy Tire sucks!

    (And I see S_Angry-Guy_A is back on that thing about "if any other retailer has a single complaint, then we can ignore the zillions of complaints we get" idiocy. How Rob-Ford can they get?)

  10. #210

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Sangria5 View Post
    Your satisfaction and my satisfaction may differ drastically.
    Well, clearly there are many cases where just about every sane person will be dissatisfied (gleaned from the archives an innumerable complaints by Crappy Tire customers):

    - The product that was purchased is “DOA” and will not function at all.
    - The item was found to be damaged, used, dirty, or otherwise not in brand-new condition.
    - The product works, but not ‘as advertised’, being too slow, too weak, too awkward, and so on.
    - The product is of such poor quality that it can only be used once or twice before it fails.
    - The product is of the wrong dimensions, colour, etc.

    Now, there are obviously other cases where things are more subjective, and people will have varying opinions.

    One person might like the colour of an item, and another might now. Some might really want a feature or function, but another customer might not. Someone might only need to use a tool a few times for light work, and another might need a heavy-duty product for frequent use.

    But here’s the thing: so friggin’ what?

    What does it matter if one customer is fully satisfied with a product, and another customer is dissatisfied?

    “Customer Satisfaction” isn’t a one-size-fits-all proposition. If a customer isn’t satisfied, then they aren’t satisfied. End. Of. Story.

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