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Thread: Returning Unwanted Goods - CT Has the Worst Policies

  1. #241
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Another unsatisfied customer.

    If you watch Facebook pages for similar Canadian companies, you won't find as many complaints as CT has.

    And hardly any complaints like this, about terrible return policies


    Elena B.: I tried to return it on Friday but I was told exchange for another GPS only. I came on Saturday and tried to have store credit or at least credit for another GPS which would be on sale to buy later. I was told that GPS is not supposed to find by the name but only by the address. I have 4 year old Garmin. I bought it for updated maps. If I had the same situation with Future shop I will be able to have refund.

  2. #242
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Remember this?

    Quote Originally Posted by CTH8R View Post
    Cosmo M.: Not impressed with the Canadian Tire Store located on Westmorland Road in Saint John New Brunswick. I purchased a yardworks electric snow thrower on November 28, 2013. On today's date being December 01, (only 4 days later) I took it out of the box and set it up. We had a 5cm snowfall the previous night so I thought I would give it a try clearing my deck as that is why I purchased it. It was so sluggish and struggling with this little bit of snow I decided to stop using it in fear that I would break it. It was less than 5 minutes of use on a wooden deck. I completely cleaned it off, I used a leaf blower to dry it and then wiped it all down. I re packaged it in all its original packaging and box. You could not even tell that I took it out of the box. We then returned it to the store explaining to the store manager that it was not strong enough to do what I wanted. She promptly says sorry nothing I can do other than exchange it for another one because it was now considered used. There was no willingness to discuss it further and she just walked away leaving me out almost $200.00 for a machine that is no good to me. We asked if they could even to a partial credit or store credit, but no she just walked away. I have since emailed the Canadian Tire customer service dept to file a formal complaint. I have not yet received a response. I just want to make everyone aware of this store policy and warn everyone that in the eyes of Canadian Tire, it is buyer beware. Like I can afford to throw away $200.00 in this economy and right before Christmas. They shouldn't be allowed to use the the word "Canadian" in their name. They are not very Canadian like at all.
    This was a object lesson on what "Customer Satisfaction" means.

    So, how did the Red Triangle of Crap do with the clear-cut example?

    Let's see:

    ---

    Cosmo M.: Just a follow up on the response I received form Canadian Tire's supposed customer service dept. All I got back was a template form letter with it addressed to me. There was no open formal discussion or even an willingness to try to understand my position. It was not even signed by any particular individual. Oh in my letter to them I did not ask for info on their return policy I wanted to speak to upper management to file a formal complaint. STAY CLEAR OF CANADIAN TIRE!!! See below for their response........

    Thank you for contacting our office regarding our Return Policy.

    To return an item for exchange or refund, bring it to any Canadian Tire
    store within 90 days, in its original condition and packaging, with your receipt
    and issue of Canadian Tire “Money”.

    Original condition generally means that the product is:

    - Clean
    - Complete
    - Not defective
    - Not used
    - Not installed
    - Not modified (e.g. rope cut to length, paint that has been mixed)

    Returns without the original receipt or packaging will be accepted at Canadian Tire’s discretion. If a product is defective, the manufacturer’s warranty will apply. Credit to the original method of payment or a store credit will be provided as required. Some exceptions may apply. Your name, residence address and phone number will be required. This information is collected, used and retained to help prevent fraud, and may only be disclosed within Canadian Tire. Valid photo ID may be required to confirm this information.

    Exceptions include:
    • Items limited to return within 30 days: all electronics
    • Items which may only be returned if they are unopened: ink cartridges, media, and memory cards

    Gift Cards purchases are final:
    Gift Cards are not returnable and non-refundable.

    We apologize we are unable to honour your request.

    We thank you for providing us with the opportunity to respond.

    Corporate Customer Relations
    Canadian Tire Corporation Limited
    1-800-387-8803
    Last edited by CTH8R; December 8th, 2013 at 08:40 PM.

  3. #243

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    from my experience with dealing with generator,i believe there is something in law that allows you to return something if it is not fit for the purpose for which it is intended.presumably a snow blower is used with the intention of blowing snow,so if it doesnt do that job properly then i think he is well within his rights to legally return the product...

  4. #244

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    That's a very good point.

    There's a big difference between "I just changed my mind." verses "It doesn't work as advertised".

    So, it would depend on how they represented the product.

    If the customer described their needs and the store recommended this product, then clearly the store is responsible for their mistake.

    (Although CT could plausibly deny everything.)

    If the customer went by what the box says, and it didn't do the job, again the store is responsible.

    For instance the box says "removes up to x inches of wet snow" vs. just "can remove up to x inches of light powdery snow".

    But often these products are vague: "removes snow" or "light duty" vs "heavy duty".
    Last edited by CT Challenger; December 10th, 2013 at 11:08 AM.

  5. #245

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    exactly and i believe courts tend to give benefit of the doubt towards the consumer.certainly thats what happened on my part!

  6. #246

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by 1wildhorse View Post
    exactly and i believe courts tend to give benefit of the doubt towards the consumer.certainly thats what happened on my part!
    not too sure that is true. given your postings without any proof. nice try ateher and gallenger.

  7. #247
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Something to consider:

    "In Internet slang, a troll (/ˈtroʊl/, /ˈtrɒl/) is a person who sows discord on the Internet by starting arguments or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community (such as a forum, chat room, or blog), either accidentally or with the deliberate intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion."

    It's best not to "feed" a Troll by responding to their nonsense.
    Last edited by CTH8R; December 11th, 2013 at 07:15 AM.

  8. #248
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Another victim. They probably read the big sign that says, "Easy Returns, Keep Your Receipt", and fell for it.

    I'm not sure they will get anything back using their friend's advise, though, but I wish them luck!


    Ji Y.C.K.: Today, I got bad service from nanaimo customer service centre. I went to return a free oil heater, but the employee said that she can't accept it because I opened it. But how could I know that it was noisy before open it? I used just once yesterday. I understand your return policy. But the problem was that employee's attitude. She was very rude,and seems racist. At that time I met my friend and told him about my situation and she told me that if I repack it and tape it then she will accept my return request. She didn't explain me that she can accept the return request if I repack it looks original. I stood in front of customer service desk quite long time. I don't understand why that kind of staff works at customer service.

  9. #249

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Sangria5 View Post
    not too sure that is true. given your postings without any proof. nice try ateher and gallenger.
    wow youre sounding more like mr owner every day.try looking up small claims proceedings.when an individual sues a company,judges are instructed to take this into account and to look more favourably upon the claimant.FACT.

  10. #250

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    or at least take into account that the plaintiff has no lawyer but the defendant does.i read it somewhere,but since case is now over i deleted a whole bunch of stuff.

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