Thread: Returning Unwanted Goods - CT Has the Worst Policies

S-Angry-A-Guy has entirely dropped his, "Gee, can I just ask an innocent question" ruse, and has revealing himself to be just a CT Troll, on here to disrupt and provoke.

"In Internet slang, a troll (/ˈtroʊl/, /ˈtrɒl/) is a person who sows discord on the Internet by starting arguments or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community (such as a forum, chat room, or blog), either accidentally or with the deliberate intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion."

It's best not to "feed" a Troll by responding to their nonsense.

anyways its besides the point.if your store actually treated its customers properly then there would be no need to take you to court.....

Originally Posted by 1wildhorse

wow youre sounding more like mr owner every day.try looking up small claims proceedings.when an individual sues a company,judges are instructed to take this into account and to look more favourably upon the claimant.FACT.

i am sure there are a lot of frivolous claims that go to court. my guess is the judge weighs the arguments and makes a decision. never heard that one or the other is looked upon more favourably before. i don't believe that.

i would not know. I haven't been to court. and aside from 8her's commentary, who am I disrupting or provoking? there is only a couple of posters on this blog including me.

Originally Posted by Sangria5

i am sure there are a lot of frivolous claims that go to court. my guess is the judge weighs the arguments and makes a decision. never heard that one or the other is looked upon more favourably before. i don't believe that.

and boom there went your credibility over the hill and far away....as someone who has undergone the court process,i dont believe that anyone who has a 'frivolous'claim would be bothered to actually go to the hassle of the whole thing-far too costly and time consuming in my opinion.but the way youre saying it,seems like everyone who has a complaint about CT is FRIVOLOUS.man you really have your head up your ass,ive said it before and ill say it again.
and i noticed you didnt bother to deny that you were part of the CT trolling thing this time.games up.

and if you actually came on here with a reasoned argument defending CT properly that couldnt instantly be picked apart for the shite it is then you would actually be given some respect.unfortunately its as h8r says 'TROLLING'.and so what if theres only a few regular posters?theres quite a few 'silent' readers who have probably made up their own minds.not for us to tell people how to think.all we do is record what is being said on YOUR facebook page,so that when its deleted there is still a record of the terribad ways of your company.actually you probably think that h8r,challenger and myself are one and the same people what the thought never occurred to you?that it might only be one person responsible for all of this?bit like yourself?in all honesty WE DONT CARE,we enjoy slagging off your crappy company as often as we can!

This poor customer was told they could return an item if it was found to be unsatisfactory. Turns out the store stuck to the letter of the policy, which is that CT won't accept returns if you are unhappy with an item. If only they'd been honest with their customer in the first place!


Lallouz S.|C.: I just got home from the Cote des Neiges, Montreal store after arguing with the manager Johanne B., I bought a RCA home stereo from another Canadian Tire 2 weeks ago and was told I can return it at any location if I didn't like it. I went here because it's closer to my home, and before the manager even saw my receipt told me I can only have a exchange because the box was opened. I had my bill with me and explained to her that it's impossible to test something without opening a box. After spending two hours setting it up it had a hissing sound when it was on, so I told her I didn't want another one (that was her suggestion - buy another one - she was clearly not seeing my point), that I would like my money back as promised to me by the Canadian Tire employee that sold it to me. She was so rude and arrogant just insisting that there is no way to get my money back when I asked to talk to the owner (apparently this location is a franchise and doesn't have to follow all the other Canadian Tire rules) she said he doesn't have time for petty things like this. It might be petty to you but not to me, I spent 2 hours setting it up just to find out it was not worth the money so I had to pack it back up, put it in my car, drive there in -19 weather, carry it to the location from my car and then to get a rude manager who is not willing to even give me a credit note so I can buy something that works. If you are the owner I would fire her in a heartbeat and believe me I would if she worked for me, I'm the owner of a restaurant on St-Catherine street so I know the worth of employees and she is not worth it, obviously from all the other reviews as well. I shop at Canadian Tire all the time, but will never to back to this one, and I will tell all my friends and clients not to go to this location. Something has to be done about the customer service. I hope someone with authority will do something with this constructive criticism.

Seems like he hasn't yet given up on the rest of the chain, though:


Barry C.: I have been a loyal CTC customer for 40 years. Living in several areas during that time. I moved to Brantford 16 years ago and continued to shop at CTC. Aprox. 12 years ago the store moved and had a much bigger venue. Service declined as staff were harder to find and the knowledge of the staff was poorer. 10 years ago the store expanded and then staff were impossible to locate and the knowledge of were items were was non-existant. I found other places to shop due to this but continued go there to get items I could not find anywhere else. 6 years ago I purchased a cottage. I went to the CTC store and loaded up 2 carts of item to furnish my new place. About $1000.00 then waited a line of 15 people waiting. They had 3 check outs open and 2 were having difficulty with items that were not cataloged into the system. I expressed displeasure to the other shoppers and pushed my cart aside and went home. I was followed by several others. I returned the next day thinking this was a bad day for the staff. The same thing happened. I did go to the Owen Sound CTC and picked up the same things and had a good experience. Over the next many years I have gone to the store here and have had similar experiences and wrote 3 letters of displeasure to the head office and had no reply. We purchase a water carbon oxidizer to make carbonated drinks from the store. Every time I go there it is a trial. The return desk to return the empty pressure bottle has a long line and the checkouts are still full. These are not prim times. it is anytime of the day. The staff is still had to find and have no knowledge of what is in the store or the warehouse. I do not shop at CTC with the exception of the Owen Sound store when I am in the area. Plus I express this to everyone I know. The store has gotten to big without the corresponding increase in staff and knowledge.

Yet another customer discovers the truth about the "Easy Returns, Keep Your Receipt" sign: that it means nothing, once you've opened the package. Another new Boycotter!


Grace S.: Canadian Tire should have a Buyer Beware section. I tried returning an Ice Machine today and was told that the canadian Tire Return Policy will NOT take anything back if the package has been opened. the machine was not hurt and was back in it's orginal packaging. I tried it and was not satisfied with the performance. Another man had a heater that he plugged in and wasn't happy with the air flow... again- no returns! It was used! How can one evaluate performance without trying it??? Good customers are made to feel criminal at the counter because of this unreasonable return policy. I am no longer, after many years, a Canadian Tire Customer... and my goal in life will be to warn others of this lack of customer respect wih regards to this Return policy.... Yes! Buyer Beware!!