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Thread: Returning Unwanted Goods - CT Has the Worst Policies

  1. #261
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Naturally, the Crappy People want to have the best of both worlds.

    They want to save the cost of a true "No Quibble" (their term) return policy, which would mean the store paying more for the products, or 'eating' the cost of returned goods that can't be resold.

    But at the same time, they want to continue to get the increase in sales that result when consumers think they can bring something back if they are not happy with it. Basically, when a customer is 'on the fence' on a purchase, they are more likely to buy it if they think, "We'll, I can always bring it back, if it doesn't work out".

    Consumers are aware that all the other big stores have a policy like this, and CT used to operate this way, so consumers can't be blamed for assuming that it's still true of CT.

    But instead of being honest with consumers about their real policies, the Crappy People do nothing to correct this misperception, and actually continue to claim they have "Easy Returns"!

    Sometimes, when consumers like Steve finds out the hard way what the policies actually are, over at The Red Triangle of crap, they generously uses their time to warn their fellow Canadians about this trap. And how do the Crappy People React?

    Clarify their policies to their shoppers?

    Straighten up & get back in-line with all the other retailers?

    Nope, instead they attack and ridicule the consumer, with absurd claims about how 'most people' allegedly shop.

    Despicable!
    Last edited by CTH8R; January 15th, 2014 at 11:05 AM.

  2. #262

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    agreed.......

  3. #263
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Remember Steven?

    Quote Originally Posted by CTH8R View Post
    Steven G.: Unfortunately I need to share something very important about Canadian Tire's return policy. I'm not sure if it was always like this or if they are recent changes, but I'm sure if you are aware you might think twice about purchasing there. They DO NOT accept any returns for open packaging. I tried to return an LED light because I did not like it and they refused to take it back because I had opened the clamshell packing. I explained that there is no way I could possibly know whether I liked it or not without opening the package. I was informed that regardless, the policy is NO RETURNS for open packaging. I called the corporate office make sure this was indeed Canadian Tires policy and not just a misinformed clerk at the returns counter and yes indeed this policy was confirmed by a representative at their corporate office "NO RETURNS ON OPENED PACKAGING". I thought I would share this with my friends, as you may want to consider purchasing your products from Walmart or Costco (much more consumer friendly return policy) and they carry more or less the same merchandise.
    Well, he has a follow-up, today:

    ---



    Steven G.: Good Morning,

    I am writing to you on the advice of a response that I received on your Facebook page from one of your representatives (Ive posted the conversation below).

    On January 5th, 2014 I purchased a small very inexpensive LED light (Your SKU 099-6448-6) from your Canadian Tire store #149 in Kirkland, Quebec. When I brought it home and tried it, I was not impressed at all with it and decided I would return it 4 days later.

    When I tried to return it, the clerk at the returns counter told me that they do not take back anything that has been opened regardless of when it was purchased. This was apparently confirmed by the store manager, although I was not present for the conversation between them. Needless to say I was flabbergasted as I had never encountered this policy from a retail store. Im sure you would agree that it is impossible to try something without first opening the package.

    I figured that I would call the corporate office and would get some resolution. I promptly did this from my car sitting in the parking lot. The person I spoke to on the phone confirmed in no uncertain words that the policy of Canadian Tire is to not accept any returns for anything where the package has been opened.

    I realize that we are talking about a very small amount of money (about $11.00), so believe me this is only about principal.

    I think if you are going to have this policy, you should clearly post it very visibly as you enter the store, as this is not typically usual in the retail industry.

    Looking forward to your favorable response.

    Steven G.

  4. #264
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Someone finally beat an answer out of the Sys Op, on return policies:




    Canadian Tire Hi Ana, Unopened items in original packaging returned with a receipt within 90 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Please let us know if you have any further questions.

  5. #265
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by CTH8R View Post
    Remember Steven?



    Well, he has a follow-up, today:

    ---



    Steven G.: Good Morning,

    I am writing to you on the advice of a response that I received on your Facebook page from one of your representatives (I’ve posted the conversation below).

    On January 5th, 2014 I purchased a small very inexpensive LED light (Your SKU 099-6448-6) from your Canadian Tire store #149 in Kirkland, Quebec. When I brought it home and tried it, I was not impressed at all with it and decided I would return it 4 days later.

    When I tried to return it, the clerk at the returns counter told me that they do not take back anything that has been opened regardless of when it was purchased. This was apparently confirmed by the store manager, although I was not present for the conversation between them. Needless to say I was flabbergasted as I had never encountered this policy from a retail store. I’m sure you would agree that it is impossible to try something without first opening the package.

    I figured that I would call the corporate office and would get some resolution. I promptly did this from my car sitting in the parking lot. The person I spoke to on the phone confirmed in no uncertain words that the policy of Canadian Tire is to not accept any returns for anything where the package has been opened.

    I realize that we are talking about a very small amount of money (about $11.00), so believe me this is only about principal.

    I think if you are going to have this policy, you should clearly post it very visibly as you enter the store, as this is not typically usual in the retail industry.

    Looking forward to your favorable response.

    Steven G.
    Steven is still on his quest:



    Steven G.: Please see below my email to "cusomerservice@canadiantire.com". So far, I have received no response whatsoever. I will keep all of you updated as to the progress, both on this Facebook page and other internet media websites.Good Morning,
    I am writing to you on the advice of a response that I received on your Facebook page from one of your representatives (I’ve posted the conversation below).

  6. #266

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    There's a story on CBC tonight about other retailers that might be down-grading their return policies, taking them in the direction of Crappy Tire's Worst-In-Country policies.

    Refunds: why retailers are making it harder for you to get them - Business - CBC News

    An interesting 'teaser', but light on details.

    What jumped out at me, is just how much customers hate the restrictions, especially if they are "hidden" (like CT does).

    Here's my favourite quote: Its a factor in my decision to buy a certain item, whether its returnable or not, one shopper said. I just want to have that comfort knowing that I can return it."

    I also liked, "A 2011 CBC Marketplace poll about customer service found that return policies are top of mind for many consumers. After buying something from a national retailer, the top customer service complaints included problems with store return policies."

    Was this the same poll that showed Canadians ranked Crappy Tire below every store except Zellers for "Worst Service in Canada"?

    You'd think The Crappy People would heed the warnings, and at least try to upgrade their policies, to the levels of the other big stores - but by the attitudes we see here, the Crappy People will miss the point entirely, and continue to use stories like this as an excuse to just keep on maintain THE WORST POLICIES of ANY BIG store in Canada.

    The other big retailers will have to down-grade their policies A LOT, just to get down into the slums with CT.

    Could be a good report, or it could just fizzle - I'll be sure and watch to see if any other stores are going to crawl into the gutter with Crappy Tire ...

  7. #267

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    is it actually going out on air this friday or was it a link to something that happened 5 years ago?also wondering if they will actually name names....now wouldnt THAT be interesting...

  8. #268

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    if its going out today,then im sure the ct lawyers have already been attempting to suppress any attempt to name their company....so it will probably just be erroneous drivel...

  9. #269

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    just wondering if its mandatory in their board meetings to wear uniform and everyone has to stand to attention saying 'sieg heil'?

  10. #270
    Senior Member CTH8R's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Well, the opening still on the video clip clearly showed some CT logos - good things we got a 'heads-up' on this one!

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