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Thread: Returning Unwanted Goods - CT Has the Worst Policies

  1. #61

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Something went wrong with the link to Crappy Tire's policies. Here it is again:

    Returns, Refunds & Exchanges | Canadian Tire

  2. #62

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    So, how do Costco’s return policies compare to Crappy Tire’s, for unwanted/unsatisfactory items?

    The Costco policies for unwanted/unsatisfactory items are taken from this site: Costco Merchandise Returns

    Packaging: Not required, but they “ask that you return (it) … in the original packaging”.

    (Does not need to be “in its original condition” like Crappy Tire.)

    Minimum Time: 90 days (electronics)

    (76 days longer than at Crappy Tire.)

    Maximum Time: No limit given. Up to a year is commonly reported.

    (Much longer than Crappy Tire’s 90 days.)

    Personal Information Required: Yes (using membership information).

    (Same as Crappy Tire.)

    Other Limitations:
    - Membership is required.
    - Customers must show their receipt when leaving the store.

    (Nothing has to be “unused” or “unopened”.)

    Other Benefits:
    - Free “Concierge” technical support for use and setup.

    Summary:
    - Costco is better than Crappy Tire on every criteria, except that Costco also needs Personal Information (which is already on file).
    - None of Crappy Tire’s other limitations are present.
    - The main limitation is the need for a membership, and to show your receipt when leaving.

    - Overall: these policies and benefits are vastly superior to Crappy Tire, but require memebership.

  3. #63

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Let’s have a look at Walmart Canada’s return policies for unwanted/unsatisfactory items.

    The following summary is based on this site: Customer Service / Return Policy - Walmart Canada - Save Money Live Better

    Packaging: “… along with all original ... packaging”.

    (Does not to be in the original packaging, as Crappy Tire requires.)

    Minimum Time: 14 days (some electronics).

    (For some electronics, this is the same as Crappy Tire, but many electronic items can be returned in 30 days, which is better than Crappy Tire.)

    Maximum Time: 90 days.

    (Same as Crappy Tire. However, trees and shrubs are 1 year, which is much better than Crappy Tire.)

    Personal Information Required: No.

    (Crappy Tire requires it.)

    Other Limitations:
    - Digital media and ink must be returned unopened.

    (Same as Crappy Tire.)

    Other Benefits:

    - None.

    (The policy at Walmart is at least as good as the ‘benefits’ you might get from a lenient Crappy Tire.)

    Summary:

    - Walmart is better than Crappy Tire on almost every criteria.
    - For other criteria, Walmart is at least as good as Crappy Tire.

  4. #64

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    What are Home Depot Canada's policies, for unwanted/unsatisfactory items?

    The following is based on this site: Return Policy | Home Depot Canada

    Packaging: No special requirements (even for on-line purchases, the site only says, “Use the original packaging or a strong corrugated carton.”)

    (Does not need to be in the original packaging, as Crappy Tire requires.)

    Minimum Time: 30 days (gasoline-powered equipment. Not listed on this web site, but this information is available in stores. )

    (Crappy Tire has a minimum of 14 days.)

    Maximum Time: 90 days.

    (Same as Crappy Tire, but it can be opened, used, and without packaging.)

    Personal Information Required: No, not required. “The Home Depot reserves the right to request valid identification prior to accepting merchandise for a return.”

    Other Limitations:
    - None.

    (Crappy Tire has additonal limitations.)

    Other Benefits:
    - None.

    (The policy at Home Depot is at least as good as the ‘benefits’ you might get from a Crappy Tire store that might be more lenient than others.)

    Summary:

    - Home Depot is far better than Crappy Tire on almost every criteria.
    - For other criteria, Home Depot is at least as good as Crappy Tire.

  5. #65

    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Yet another customer discovered the truth about Crappy Tire's policy for unsatisfactory products: if it's been used, you own it.

    This customer found out the hard way that the Crappy Policy is "... drastically different than all other major stores".

    It's impressive that they devoted their valuable time to educate their fellow-consumers, "so that others are spared from this experience and potential loss of ability to obtain a full cash refund."

    CambridgeTimes Article: Time to review refund policies

    I assume the Crappy People will offer up the usual lame excuse: it is up to all consumers to stop by Customer Service before they make any purchases, to find out the real policies that will apply to each item.

    Sadly, consumers are still incorrectly assuming that Crappy Tire is like all the other stores, and will stand behind what they sell.

    Yes, consumers have to learn to apply the adage "Buyer Beware" each time they venture into a Crappy Tire store.

    I also expect the Crappy People will claim that this unlucky consumer should have devoted sufficient research effort prior to purchasing a simple dehumidifier, so that they would have fully understood every mode of operation, and thus known that the fan operates continuously.

    Yes, Crappy People are fond of blaming consumers for every problem that arises.

    Well, we are sorry for what you went through, Cambridge Consumer!

    But thanks for helping get the word out!

    Well done!

  6. #66
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Yet another customer discovered the truth about Crappy Tire's policy for unsatisfactory products: if it's been used, you own it.

    This customer found out the hard way that the Crappy Policy is "... drastically different than all other major stores".

    It's impressive that they devoted their valuable time to educate their fellow-consumers, "so that others are spared from this experience and potential loss of ability to obtain a full cash refund."

    CambridgeTimes Article: Time to review refund policies

    I assume the Crappy People will offer up the usual lame excuse: it is up to all consumers to stop by Customer Service before they make any purchases, to find out the real policies that will apply to each item.

    Sadly, consumers are still incorrectly assuming that Crappy Tire is like all the other stores, and will stand behind what they sell.

    Yes, consumers have to learn to apply the adage "Buyer Beware" each time they venture into a Crappy Tire store.

    I also expect the Crappy People will claim that this unlucky consumer should have devoted sufficient research effort prior to purchasing a simple dehumidifier, so that they would have fully understood every mode of operation, and thus known that the fan operates continuously.

    Yes, Crappy People are fond of blaming consumers for every problem that arises.

    Well, we are sorry for what you went through, Cambridge Consumer!

    But thanks for helping get the word out!

    Well done!
    returns | Sears Canada

    Unused....nothing new here.

    Home Hardware - Terms & Conditions

    Unused...been posted lots.

  7. #67
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Target.com - Furniture, Baby, Toys, Electronics, Gifts, Video Games

    Unused....I'm sure they will change their corporate policy to appease faker advocate when they come to Canada...LOL.

    Buy something and don't like it? No problem....classified ads, eBay, craigslist, penny saver....you have lots of options.

    With tens of thousands of customers every day, lots of retailers understand that they can't meet everyones expectations to quality and performance. Luckily, the vast majority have realistic expectations. Ie. If you pick the $100.00 version over the $300.00 version, it won't have the same performance as the latter.

    3 retailers posted have figured it out, do you need more examples?

    Hilarious!

  8. #68
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Yet another customer discovered the truth about Crappy Tire's policy for unsatisfactory products: if it's been used, you own it.

    This customer found out the hard way that the Crappy Policy is "... drastically different than all other major stores".

    It's impressive that they devoted their valuable time to educate their fellow-consumers, "so that others are spared from this experience and potential loss of ability to obtain a full cash refund."

    CambridgeTimes Article: Time to review refund policies

    I assume the Crappy People will offer up the usual lame excuse: it is up to all consumers to stop by Customer Service before they make any purchases, to find out the real policies that will apply to each item.

    Sadly, consumers are still incorrectly assuming that Crappy Tire is like all the other stores, and will stand behind what they sell.

    Yes, consumers have to learn to apply the adage "Buyer Beware" each time they venture into a Crappy Tire store.

    I also expect the Crappy People will claim that this unlucky consumer should have devoted sufficient research effort prior to purchasing a simple dehumidifier, so that they would have fully understood every mode of operation, and thus known that the fan operates continuously.

    Yes, Crappy People are fond of blaming consumers for every problem that arises.

    Well, we are sorry for what you went through, Cambridge Consumer!

    But thanks for helping get the word out!

    Well done!
    Interpretation:

    Customer service girl did her job, followed the rules, informed the customer, summoned a Manager when asked.
    Manager refunded money to customer as she requested.

    What's the problem here? oh I know what the problem is.......you hate Canadian Tire so you ignore the part that says, she got her money back.

    Oh and yes...if you have questions about warranty or returns............ASK!!!!

  9. #69
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Absolutely not!! People need to think for me! I will not decide for myself, you need to decide for me. It's your job and I am never responsible for my own decisions. Hilarious!

  10. #70
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Interpretation:

    Customer service girl did her job, followed the rules, informed the customer, summoned a Manager when asked.
    Manager refunded money to customer as she requested.

    What's the problem here? oh I know what the problem is.......you hate Canadian Tire so you ignore the part that says, she got her money back.

    Oh and yes...if you have questions about warranty or returns............ASK!!!!
    No interpretation for "CT Easy returns " experience necessary.

    The customer only mentions the hassle she's had at Canadian Tire and does not "hate".
    Customer brings back equipment because it wasn't working as she had hoped. She gets a "no" from the returns desk woman. Then the customer has to repeat her story again to the manager.

    Which brings me to my next point. She did her job "followed the rules". Interpretation, she turned off common sense and acted like a robot following the self serving CT rules to dissuade and deny returns of products that don't work to the satisfaction of the customer, so that the millionaire-every-afternoon-off-owners can keep our money, the customers money . What's wrong with this picture. How many of you were promised a cash refund but were tricked into a time limited store credit instead????

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