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Thread: Returning Unwanted Goods - CT Has the Worst Policies

  1. #71
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post

    Oh and yes...if you have questions about warranty or returns............ASK!!!!
    Oh you mean ask like this couple did ask 3 employees before they bought from CT and were still given a major run-around!!!

    https://www.canadiantiresucks.net/ge...udeness-3.html

  2. #72
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    No interpretation for "CT Easy returns " experience necessary.

    The customer only mentions the hassle she's had at Canadian Tire and does not "hate".
    Customer brings back equipment because it wasn't working as she had hoped. She gets a "no" from the returns desk woman. Then the customer has to repeat her story again to the manager.

    Which brings me to my next point. She did her job "followed the rules". Interpretation, she turned off common sense and acted like a robot following the self serving CT rules to dissuade and deny returns of products that don't work to the satisfaction of the customer, so that the millionaire-every-afternoon-off-owners can keep our money, the customers money . What's wrong with this picture. How many of you were promised a cash refund but were tricked into a time limited store credit instead????
    Read again
    I said YOU hate Canadian Tire, and as such have made some additional comments about what went on, when you weren't there.

    Secondly, the role of a customer service member is NOT to interpret the policy, they are black and white. If it says no return, she has to stick by the no return policy. Tha's when she escalates to a Manager who has authority that others don't. Just like whatever you do for a living, you don't have 100% authority for everything, somethings need to run up the chain. Question for you hot shot.... if there was something you were asked to do by a customer or co-worker that you knew was a policy violation and would cost you your job...as in fired, see you later, would you do it out of common sense? Nope...I guarantee you that you would go through the appropriate channels to get approval'"
    That's exactly what she did

  3. #73
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Oh you mean ask like this couple did ask 3 employees before they bought from CT and were still given a major run-around!!!

    https://www.canadiantiresucks.net/ge...udeness-3.html
    Correct. One scenario in one store with one customer does not mean it happens everytime someone asks about a waranty! I'm shocked constantly how thick you are. A couple of complainers about pressure washers, one about a plant and this is your ENTIRE view of Canadian Tire. I say that because you keep going back to the same two or three situations over and over and over. Blind leading the blind on here as far as I can tell. Blind hate that is

  4. #74
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Read again
    I said YOU hate Canadian Tire, and as such have made some additional comments about what went on, when you weren't there.

    Secondly, the role of a customer service member is NOT to interpret the policy, they are black and white. If it says no return, she has to stick by the no return policy. Tha's when she escalates to a Manager who has authority that others don't. Just like whatever you do for a living, you don't have 100% authority for everything, somethings need to run up the chain. Question for you hot shot.... if there was something you were asked to do by a customer or co-worker that you knew was a policy violation and would cost you your job...as in fired, see you later, would you do it out of common sense? Nope...I guarantee you that you would go through the appropriate channels to get approval'"
    That's exactly what she did
    Same old CT attitude painting everybody with the same brush. So is that why everybody has to show their ID's and why you record all their private information into your computers for returns and exchanges because you think your customers are thieves? Never mind, it's already been covered extensively.

    So, by your tone, you're allowed to interpret but no one else is allowed???? Interesting that you had plenty to comment on but weren't there either. Also interesting that you had nothing to say about the other thread where customers did ask 3 employees before they bought and they still got screwed over and had their character dragged through the mud by the management of that store

    As for you comparing me to your retail clerk structure LOL. hilarious. Maybe that's why she's worth every cent of minimum wage given that it's your business environment that would fire her for using "common sense" and have her " look up every little thing in a thick book " like a worthless drone.I answer to no one. Some of us grew up years ago and don't work in retail and have stopped following the chain of command decades ago, because we can and have made it on our own.

  5. #75
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Correct. One scenario in one store with one customer does not mean it happens everytime someone asks about a waranty! I'm shocked constantly how thick you are. A couple of complainers about pressure washers, one about a plant and this is your ENTIRE view of Canadian Tire. I say that because you keep going back to the same two or three situations over and over and over. Blind leading the blind on here as far as I can tell. Blind hate that is
    Hey slow poke, you're the one in retail, not even in the top 20 list. Your day begins and ends with customers and screwing them over. Don't blame the customers and ex customers for speaking up on getting screwed over by folks like you day in and day out. Your bad reputation has existed for many decades. Is it any wonder why people know you as crappy tire and warn each other NOT to take their cars to you??? You're doing an excellent job of building on your notoriety. So a few bad experiences you say? LOL.Hilarious. Try thousands and thousands all over Canada.

  6. #76
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Same old CT attitude painting everybody with the same brush. So is that why everybody has to show their ID's and why you record all their private information into your computers for returns and exchanges because you think your customers are thieves? Never mind, it's already been covered extensively.
    yes it's been covered extensively and you STILL don't get it. Drivers license information is NOT recorded. there is no place in the returns system to do it! We use drivers licenses in some cases to verify customer information (name address) when they have no receipt or are using a credit card. That information is readily available. Ever go to a bar? Guess what....some big bouncer at the door asks to view your ID as well! Is he stealing your personal information too you paranoid freak?

    So, by your tone, you're allowed to interpret but no one else is allowed???? Interesting that you had plenty to comment on but weren't there either. Also interesting that you had nothing to say about the other thread where customers did ask 3 employees before they bought and they still got screwed over and had their character dragged through the mud by the management of that store
    Actually I had lots to say about that issue in that thread. Character dragged through the mud? LOL holy exxagerate much. I agree, based on what we are being told that they may not have received the best information, leading to some confusion but my policy is the same, no cash refund on plants. period.


    As for you comparing me to your retail clerk structure LOL. hilarious. Maybe that's why she's worth every cent of minimum wage given that it's your business environment that would fire her for using "common sense" and have her " look up every little thing in a thick book " like a worthless drone.I answer to no one. Some of us grew up years ago and don't work in retail and have stopped following the chain of command decades ago, because we can and have made it on our own.
    Way to miss the point.
    Regardless of the job that you do and the related pay, the point is the point. If your job, your kids job, your neighbours job...any job, has rules and regulations attached to it. if he, she, you or i voilate those rules we are subject to discipline, some of which could include termination. I made it on my own too...and guess what I still have to follow the rules CTC sets out for my franchise or I get in trouble.

    ...and yes she has to look up stuff in a "thick book" which is actually a computer. With 18000 products, do you really expect someone, anyone to know the policy for every one of 18000 sku's? the contacts for them all in case a part needs to be ordered? the vendor phone number for any technical support? Oh that's right, we should know all of them top of mind. Come one, for a guy who "made it on his own decades ago" you really should have more realistic view and understanding of how things work

  7. #77
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Hey slow poke, you're the one in retail, not even in the top 20 list. Your day begins and ends with customers and screwing them over. Don't blame the customers and ex customers for speaking up on getting screwed over by folks like you day in and day out. Your bad reputation has existed for many decades. Is it any wonder why people know you as crappy tire and warn each other NOT to take their cars to you??? You're doing an excellent job of building on your notoriety. So a few bad experiences you say? LOL.Hilarious. Try thousands and thousands all over Canada.
    Hey speedy, without retail, you'd be growing your own food, and your wife would be sewing your clothes from bulk fabric!!!

    Again with the mystery Top 20 list hahah are you ever going to back up this top 20 claim? What is this top 20 list? who created it? what does it measure? Or is it just something you made up again'?

    Our bad reputation has existed for many decades has it? So that claim would indicate one of several possibilities....
    1) Millions of people that shop Canadian Tire are all wrong
    2) Millions of people all have no other options for shopping and purchasing the goods they get from CT
    3) All of these customers you claim are "getting screwed" day in day out simply don't care and enjoy being ripped off so they return to places they hate to shop
    4) you're claims are grossly overstated

    Why do our sales grow? Why do we add more stores? Why has our stock price doubled and outperformed home Depot, Lowes, Walmart in the last decade if our reputation is eroding according to your claim?

    We've been known as Crappy Tire for years. Even by some of our most loyal customers it's a nickname, that carrys no weight. Just like Walmart is the MallWart, Lowes is known as The Low's and Home Depot referred to as Home Desperot
    (desperate)

    You are right about one thing....I'm in retail! Right now, mid afternoon i'm looking on my camera and see approximately 45 cars in the parking lot. Each one of those customers represents someone who chose to shop at Canadian Tire. Each one will make me some money, and each team member on the floor helping them is earning money for their lives. Yeah i'm in retail, so is my team...and if retail didn't exist, you'd be fucked!

  8. #78
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Drivers license information is NOT recorded. there is no place in the returns system to do it!
    Name, address, phone number, birth date, sex etc...copied into your computer. All that readily available online and in the phone book as you claim? Bull shit! It aint. Again already covered and even your IT pro cable puller liar has even conceded that point. Why is that? Because land line usage is way down and has been replaced by cell phones. Cell numbers aint in phone books.

    Quote Originally Posted by Unregistered View Post
    We use drivers licenses in some cases to verify customer information (name address) when they have no receipt or are using a credit card.
    Bull, you no longer accept returns without receipts. You also require ID with receipts and TAKE our info from our ID's as well. Do you really think the clerk isn't copying our information into the computer as you claim because that's what you do thousands of times a day all over Canada.
    Quote Originally Posted by Unregistered View Post
    Ever go to a bar? Guess what....some big bouncer at the door asks to view your ID as well!
    What are you 19 and that slow? We all know they don't have computers at the door with the bouncer thumbing our info in

    Quote Originally Posted by Unregistered View Post

    Actually I had lots to say about that issue in that thread. Character dragged through the mud? LOL holy exxagerate much.
    Yes you did to the point where everything was misconstrued on CT's part and painted the customers as stupid, ignorant and overly aggressive for not knowing they couldn't get a cash refund on a credit card but were " smart enough" to get baited in for a cash refund and walk out with store credit instead, and toss the CT money at the clerk in front of security before heading out. Yeah I was on that thread too.

    Don't need to know how a thing about your internal policies and operations to know that you really do treat the customers bad.

  9. #79
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    Name, address, phone number, birth date, sex etc...copied into your computer. All that readily available online and in the phone book as you claim? Bull shit! It aint. Again already covered and even your IT pro cable puller liar has even conceded that point. Why is that? Because land line usage is way down and has been replaced by cell phones. Cell numbers aint in phone books.
    There is not a field in the returns computer system to enter birth date or sex.... and etc does not cover anything. Customer information fields are limited to name phone number and address. Period. Nothing else goes into the computer. there's not even a spot to enter it if a clerk wanted to!

    Bull, you no longer accept returns without receipts. You also require ID with receipts and TAKE our info from our ID's as well. Do you really think the clerk isn't copying our information into the computer as you claim because that's what you do thousands of times a day all over Canada.
    I KNOW that the clerk is not copying the information into the computer beyond name and address. I know this because it simply isn't possible. NOT POSSIBLE, NO PLACE TO ENTER IT! Most stores accept returns without a receipt in the form of in store credit for last sale price. Although it is certainly not required, if its an unused item, most stores will accept it back to stock.

    What are you 19 and that slow? We all know they don't have computers at the door with the bouncer thumbing our info in
    missed again. Point was a bouncer looks at the ID and hands it back. Customer service does the same damn thing.
    Yes you did to the point where everything was misconstrued on CT's part and painted the customers as stupid, ignorant and overly aggressive for not knowing they couldn't get a cash refund on a credit card but were " smart enough" to get baited in for a cash refund and walk out with store credit instead, and toss the CT money at the clerk in front of security before heading out. Yeah I was on that thread too.

    Don't need to know how a thing about your internal policies and operations to know that you really do treat the customers bad.
    I was not directly involved in the plant situation so I do not know what they were told. What I do know is that every store that i've either run or owned has not accepted plant returns for cash. dead or alive.

    Here's what I know about how we treat customers. Long weekend Saturday (today) - I've been here for 6 hours. My General Manager is away this weekend and since i'm home for the weekend decided to be in the store. Through several hundred customers and $20,000 dollars of sales so far, there has not been a single call for a Manager to resolve a pricing issue, a warranty issue or a returns issue. Not one. That's pretty odd considering we have treated them all so poorly apparently.

  10. #80
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    Re: Returning Unwanted Goods - CT Has the Worst Policies

    Quote Originally Posted by Unregistered View Post
    missed again. Point was a bouncer looks at the ID and hands it back. Customer service does the same damn thing.
    No you tried to deceive again which was my point . Your returns desk does more than just look at customers ID for returns/ exchanges with receipt. You take the customers private information down.

    Quote Originally Posted by Unregistered View Post
    Way to miss the point ...
    No you missed my point on the returns. Somebody has a legitimate return and you want your toady manager to have the final say regardless of the situation. I wonder how many people are denied return legitimate and exchanges because of your "black and white no thinking required " policies.

    Quote Originally Posted by Unregistered View Post
    Hey speedy, without retail...
    Oh you're comparing yourselves to the good retailers now? Without BAD retailers like you, my wallet might be a tad thicker, the landfill less full of your crap, and 10's of thousands of car owners would get good repairs instead of bad ones and not have their lives at risk like the lady in the east coast who went through a red light after CT's bad brake jobs. She sued and won. Thousands more like me who feel the same way.

    Quote Originally Posted by Unregistered View Post
    Come one, for a guy who "made it on his own decades ago" you really should have more realistic view and understanding of how things work
    I still do know how the world works and because of that I don't buy into your self serving crap.

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