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Thread: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

  1. #141
    Senior Member CTH8R's Avatar
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    A fresh one. Surprisingly, CT didn't have to pay Facebook to provoke this comment is spam:



    Colin W.: Canadian Tire let me down with this crap battery, which happens to everyone. But not honouring the warranty is something you can fix.
    Emailed you two weeks ago and nobody bothered to respond.

    https://fbcdn-sphotos-b-a.akamaihd.n...06509831_o.jpg
    Last edited by CTH8R; September 16th, 2013 at 09:48 PM.

  2. #142

    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Quote Originally Posted by PissedCDN View Post
    Brought a 2 year old battery in for replacement because of not taking a charge. Said they would put on charge for an hour and to come back. Came back an hour later and was told that the battery acid is black and the battery has been frozen. Hello!!! it's September!! They then said it has been frozen at one point. I then told them that it comes out of a corvette that has been parked in a heated garage during the winter months. Then they came out with another lame excuse that it must of been overcharged!! Saying it must be my vehicle!! I looked at her and said "your not going to replace this are you?" She said no, not when it's your car. I kinda lost it at that point but who can blame me. Funny, other patrons who heard me lose it, told me as I was storming out to bring it to another CT store. I then went home and tested my cars alternator output and it is at 14.1 volts where it's suppose to be. I will try another store and see what they say. Probably more lame excuses. I WILL NEVER BUY ANOTHER THING FROM CT!!!
    Well, not all CT stores are bad. Brought the battery to another CT store, they did a quick volt test and gave me a new battery no questions asked. Just goes to show how the different owners treat their customers.

  3. #143
    Senior Member CTH8R's Avatar
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Glad to hear it!

    Lucky for you there was another store close by.

    Let's hope this one lasts!

    Where will you buy your next battery, though?

  4. #144

    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Quote Originally Posted by CTH8R View Post
    Glad to hear it!

    Lucky for you there was another store close by.

    Let's hope this one lasts!

    Where will you buy your next battery, though?
    Definitely not at CT!!!

  5. #145
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Ernie M.: They don't care and the admin, no offence, is at best a spokesperson. No control. All they can do is say "We are sorry but if you contact blahblah@blahblahblah.com someone would be more than willing to help you resolve it!" Bs. The bike I bought could of seriously hurt me or killed me. Cut a washer in half to shim the front disc caliper because the forks were twisted. And make sure tires are too low to test ride! Their solution? Bring the bike back so the same old man can fix what shouldn't have left their store in the first place. Quality is now quantity. CT's new motto: Quality first! Customers last!

  6. #146
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Another painful lesson learned, about the perils of buying a battery warranty from Crappy Tire:


    Dave E.: I want to Warn potential customers about one of the scams they run at Canadian Tire. They sell you a supposed 9 year hassle free warrant on your batteries. The warranty only covers 3 years hassle free. After the 3 years are up (which isthe same warranty you get free with the battery) you have to pro rate the cost of the battery. So first off the increase in battery cost goes to the client, and secondly, the first 3 years count towards the pro rated cost. So my original $100 battery with a $15 extended warranty, cost me $72.00 to replace one year after the three year warranty was up (even tho i had paid for an extended 6 years). The store manager told me it was written in the fine print, but i was very specific asking questions when i bought the battery.


    Dave E.: i also want to say, that i raved about this warranty to a few friends who had boats, and atvs, and they said the same thing when i told them about my experience. "they were told it was hassle free replacement for 9 years" After calling customer relations, they were as useful then the janitor at the store on the subject. I mentioned that i ran a business and if my employees made a mistake, that i covered the cost. They (being a multi million dollar corporation, who just spent millions on the renaming Scotia Bank Place) were more interested in losing a 25 year customer, and any good reviews that would come from me. I wont ever shop at that place again, instead, i will give all my business to stores where the customer comes first Stores such as Home Depot, Lowes, Walmart, Napa, Princess Auto, and of course Costco. All those places stand behind there products. Motomaster is junk, and even though it is the only store you can buy it in, and even though the battery says "3 YEAR WARRANTY" right on the battery, and even though the battery is Date stamped, they would not do a damn thing for the consumer. I hope others stop supporting companies with no morals.

  7. #147
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Hmmm ... isn't automotive battery-buying season just around the corner??


    V. B.E.: I went to Canadian Tire to get a battery for my truck. Waited in line. Was bypassed a few times, so left came back was asked by a person if I needed help I said yes I would like a battery for my truck. He said did you ring the bell. I never seen a bell so went to Walmart and go a battery. It may not be as good a one but they were very helpful.

  8. #148
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Darren S.: I went to the Unicity Canadian Tire today to have a battery that's leaking acid onto the cables of my van today. I took the battery in, gave it to the worker and was told that they would need to have it checked for about 2 hours. It's leaking freaking acid, I didn't say a thing about the charge, it's the acid. Nope, have to have it checked. We paid the extra when we bought it for the "extended warranty",(waste of money, never do it again), but that didn't make any difference at all. I'm in Canadian Tire all the time, but I will never ever ever get a battery or trust the parts people again.

  9. #149
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Even when the battery works fine (at least initially) you can still get shafted:



    Rick R.: Time for Rick's Rants.... Well its been a while since I had something really worthy to complain about, but today was my "lucky" day. This morning I purchased a battery at Canadian Tire. Nothing really out of the ordinary. A sign above the battery department says, "Price after casting returned". Upon check out, the company automatically adds a $15 casting deposit, and automatically charges me HST. So far, everything going as planned. I take the battery install it in my truck. Works as advertised, I turn my key and the engine stats. Perfect!

    .... Later that evening .....

    I return to Canadian Tire to get my deposit back. "No problem. Here you go sir. $15 returned to my credit card". I pause for a second and ask, "What about the HST I paid on the $15?" to which the staff make great efforts to convince me that's the way it's done. I said, but that's illegal. You can't charge me HST on nothing. You charged me HST on the casting deposit, I brought the casting back and now I would like my FULL deposit back including HST taxes. After great debate with customer service and a junior auto department manager, who I'll call Jr., I got nowhere. I should say though, Jr. was so frustrated with his company's policy, and the chain of complaints it generated, he offered to refund my HST taxes out of his own pocket. Kudo's to junior for trying to satisfy his customer. Poo Poo on CT for a very bad broadly implemented and infuriating customer policy.

    I felt like I was in an episode from Seinfeld, "You know how to take the deposit, you just don't know how to refund the deposit!". Next time I will just call CAA. Same price and no fuss.

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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Ashley E.: Worst service EVER!!!! Went in for a battery change now my window doesn't work (worked before going in) now they won't take responsibility it's a coincidence?

    Ashley E.: You don't want to assist me with it. I've contacted customer service.

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