
Originally Posted by
CTH8R
Michelle N.: I hate to highjack this post, but it seems your settings don't allow for posting except for comments on your other posts. I am wholly disappointed in your store in Prince Albert, Saskatchewan. I was traveling last week from Kimberley, BC. and on Jan 3rd, my Eliminator battery, purchased in October 2012 failed overnight in Saskatoon. We required a jump start the next day to get going and it failed again the next night, on January 4th in St. Isadore de Bellevue, requiring another jump start the next day. While jumping it, I noticed that there was corrosion buildup on the positive post. My husband and I went to the CT in Prince Albert to see about getting it replaced under warranty. We were first directed to the parts department where we spoke with the parts manager and told him why we were there. He informed us that we needed to perform regular battery maintenance and if we had not done so, then our warranty would be void. When I asked what that was, exactly, he began telling me that if it was not used for a period of time that it should be properly stored and periodically charged. When I told him that the battery was in my car, which is driven daily, and asked him what maintenance that required, he had no answer. He then told us that they would have to do a load test on the battery. He then referred us to the service department as our battery was still in the car. Again, we got the manager of that department. When we asked how long the wait was because we were traveling he said to us in a very snotty tone, "You and everyone else". He then proceeded to look up batteries and began telling us prices. We informed him that were not looking to buy but to get a warranty replacement. He told us that the parts guy told him we wanted to buy. We again explained what had happened with the battery and he then told up that it would be a $50 charge to test the battery as it was still in the car. He also told us that if they found out that it has been frozen at all and if the found ice crystals in it, then the warranty would be void. At this point, I was furious, as of course, the battery had been frozen. It was winter and the battery had failed overnight in -20 weather. At a time that roughly coincided with your Ice Truck commercial gaining public momentum, I am SHOCKED to be told by someone employed by your company that freezing a battery (and THAT SAME particular battery in the commercial) would be an issue used as an excuse to void my warranty, especially when you Ice Truck commercial shows you doing EXACTLY that. At this point, I left, as I believed that no matter what their tests showed, they would just come up with some excuse as to why the warranty would not be covered. We were forced to continue in our travels and risk being stranded in the prairies if the battery failed again. I am wholly unimpressed with the lack of service and respect we got from this store and it makes me question whether my decision to purchase a Canadian Tire product was a good one. The reason I purchased is because of the warranty and because of the ability to have a warranty replacement in virtually any city in Canada. I remember purchasing items in the past and having no issues with returns, even when returning to a store other than where the original purchase was made. If this is what happens when I try to use the warranty, then why should I buy another CT product again? I would like to take this product to my local store in Cranbrook, BC, where I purchased it, but am wondering if I will get the same kind of treatment there. My faith in CT is completely gone. Apparently this company is not what it once was. Shoddy, service and I'm NOT IMPRESSED!
Bookmarks