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Thread: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

  1. #211
    Senior Member CTH8R's Avatar
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Cailee B.: Do not let Canadian tire install batteries for you. They tried to charge me $300 for a battery and an install. Then tried to tell me my alternator was gone, I said hell no and got a second opinion. The other guys said there was nothing wrong with my alternator. Lesson learned, and I won't be going back.
    Like Reply Yesterday at 7:41pm

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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Oh, that ubiquitous Icy Truck!



    Ryan V.: This battery is mediocre at best and the warranty isn't worth the paper it's written on.
    I installed one in our 03 Monte Carlo which my wife uses for work. They advertise it as great for cold starts and high electrical load use and short trips with stop and go traffic which is exactly what my wife does with it. Well on her last 4 days off we didn't drive the car and it sat in the driveway plugged in at -20 to -30 temps. Wouldn't start on fifth day when she went to go to work so I called The corporate office and was shuffled to customer care where I was told I neglected the battery and it may have froze.
    REALLY???????
    How do you stop a battery from freezing in Saskatchewan in January?
    The neglect apparently occurred because we left the car sitting for a "period of time" (which is not specified in the warranty) and not fully charged (how would you know if its fully charged, not like there is a light or buzzer in ANY vehicle telling you that).
    The point is that I bought a specific product that is advertised to do a specific job and Canadian Tire hides behind the word "neglect". I guess I'm just another sucker that bought into corporate advertising.



    Ryan V.: No case number provided as of yet. I left a message at the north Albert street Regina location with the service/parts manager who says on the message manager he will call back by days end...that was three days ago and I haven't heard back from corporate. This is now the third battery in the last 2 years that you folks won't honor the warranty on because of my "neglect". This is ridiculous.

  3. #213
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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    James B.: you know whats great a policy that you pay tax on a deposit for a battery. bring the old one in the next day and they keep your tax you paid on the deposit. smells fishy canadian tire

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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    What to expect after buying a Motomaster Eliminator battery:



    Rick P.: I have a motomaster eliminator battery I do not have the reciepit for it but it has a June 2010 sticker on it is there anything I can do as it is dead and will not hold a charge. I noticed that the sides are expanded out? Please let me know as this is for my summer car that I am trying to get ready for my wedding


    Canadian Tire Hi Rick. Unfortunately, returns, exchanges or warranties on an item without a receipt may not be accepted. For more information on our return policies, please follow this link Returns | Canadian Tire. Thank you.


    Rick P.: Well that sucks I guess it is off to walmart and stop supporting Canadian tire for a battery that they should last longer than 4 years . Thanks for nothing ... At least you answered. I will make sure I tell everyone how helpful you were.

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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Bobby O.: Hey Rick if you buy an East Penn battery from NAPA next time you will NEVER need a receipt if you run into trouble. All you need is the battery itself and you won't have issues anyway because they aren't crap like the motormaster one you bought. And Canadian Tire knows this because they are just going to delete this message again like the other ones!!! Lol what a bunch of jokes they are

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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Manny B.: Too many complaints to allow me to post and complain about the supposed warrantied battery I purchased two weeks ago that won't hold a proper charge. They tested it and said it passed but is lower than should be. But they can't replace it?????

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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Manny B.: Too many complaints to allow me to post and complain about the supposed warrantied battery I purchased two weeks ago that won't hold a proper charge. They tested it and said it passed but is lower than should be. But they can't replace it?????

  8. #218

    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Quote Originally Posted by CTH8R View Post
    And ... Rick responded to the bogus justification for this scam:


    Rick R.: I'm sorry. I have to disagree with your premise for a badly constructed policy. The store posts a sign clearly stating the price is the effective price with the core returned. This means HST is not charged on the core. If I had brought a dead battery with me, I would not be taxed on the core. So I am being charged a fictitious tax penalty because I bring my dead battery back when I can drive my car to the store. The net result is not the same if I bring my core with me versus bringing it later. The core charge is a deposit. Not a sale. Besides I am a business. The battery was sold to my business and the store people did not ask me whether I collect and remit HST which I do. So that is a second policy failure. This battery policy has more holes than Swiss cheese!
    In reply to this, and any other parts in which a core charge applies. I went to purchase a caliper for my truck, when i got there the parts person informed me if i brought my caliper back after that i would not get the tax back on the core which worked out to $10.01. I said i did not agree but went and took my caliper off first. When i returned to the store with my old part ready to purchase the new one i looked at my reciept, and heres what i read caliper $169.99 , brake fluid $6.49, casting (core return) -$77.00, subtotal (before taxes) $99.48. Perfect... except for the next line on the receipt which is 13%HST $22.94. Clearly the are still charging you the tax even if you bring in the old part at the time of purchase. I complained the staff who said "Were sorry there is nothing we can do, if you don't like it shop somewhere else. I said give me my money back and i will, which took 1?2 hour for them to figure out how to refund my mastercard. So I decided to check my battery reciept from 03/14/2013 and wouldnt you know it... , i was charged back then for the taxs on the core even when i brought in my batter at the time of sale. This is outright theft and this has been going on for almost 2 yrs at this store. *** I URGE EVERYONE TO CHECK THERE RECIEPTS *** and demand your money back.

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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Kevin F.: I will not shop at Canadian Tire for service again. Needed a new truck battery.. (simple enough) went to CT...price seemed reasonable for battery...didn't have time to do the change myself, so I got them to do it. Imagine my surprise to find that they charged me $70 plus tax to loosen one bolt and two terminal screw-downs!
    Excuse? "It took longer than expected" Ummmm...no!!
    Not sure the deal but I know in the U.S. ...Walmart installs it's store purchased auto batteries for free.I should have known better not to trust their monkey business! Changing batteries is not the work of a certified mechanic but yet CT thinks that we should pay for it like it is. Ridiculous!!

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    Re: Buying Batteries From Canadian Tire - Warranty Issues, Etc.

    Recent addition on this topic:

    Quote Originally Posted by Duped View Post
    December 1, 2014;

    Was told by a Ford dealership after they had done my winter tuneup and tire change that my less than a year old battery from Canadian Tire was weak. Since it was less than a year old I thought Canadian Tire (in Caledonia, Ontario) would replace it. Canadian Tire agreed that it was weak but said I would have to remove it from my car and bring it in so they could recharge it. When I pointed out that it was less than a year old they said that since it could be recharged that would be all they would do. I told them by the time I hired someone to remove the battery, (I know nothing mechanical) take it there and then replace it, I might as well buy a new battery since there were no guarantees that the charge would last. They countered that there was nothing they could do.

    It is very clear that Canadian Tire does not stand behind their products and will make things as difficult as possible for you so that they don't have to deal with the garbage they sell. I will never, ever go back to Caledonia Canadian Tire or any other Canadian Tire for any kind of mechanical work again. I am absolutely appalled at their customer service. BTW, it took them an hour to test the battery. Unbelievable. I've been duped for the last time by this unprofessional and underhanded company.

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