Tips on Buying An Automotive Battery From Crappy Tire: #4
A fully charged battery won’t freeze until the temperature becomes extremely cold. But as a battery becomes electrically drained, the fluid inside it will begin to freeze at warmer temperatures. This means that a battery that already won’t hold a charge (for instance, if it is defective), is more likely to become 'frozen'.
A frozen battery can’t be re-charged or even tested, so it will need to be thawed first.
There have been posts from store representatives, claiming that you can bring one of their frozen batteries back to Canadian Tire, and they’ll thaw it out and test it for you.
However, there are reports of Crappy Tire stores refusing to honour warranties, just because the battery froze (even though it may have only frozen because it was already defective). They’ve even refused to honour the warranty, just because it’s cold outside (without any evidence that the battery is actually ‘frozen’).
So, if your Crappy Tire battery fails in cold weather, make sure it isn’t frozen (i.e., the fluid inside it isn’t frozen solid). If the battery is frozen, thaw it in a warm location before letting anyone from Crappy Tire look at it. That way, it can be tested to see if a defect caused it to freeze in the first place.
Here are some stories:
“they won't exchange or refund it, saying it's frozen etc”
Canadian Tire Wont honor the warranty on Battery. - RedFlagDeals.com Forums
“the warranty is void because you exposed it to freezing conditions”
Canadaintire Battery Warranty Story - RedFlagDeals.com Forums
The lesson is clear: if you made the mistake of buying a battery from Crappy Tire, you have to be very careful how you raise any warranty concerns. The Crappy People can use any excuse to deny a warranty claim.
Bookmarks