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Thread: CT employee's rudeness

  1. #11
    Posted by an unregistered user Guest-0477's Avatar
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    Re: CT employee's rudeness

    ru kiddin me?

    the store let this blow up into an internet pr nightmare over a 20$ plant?

    and the store coulda got a refund by pushin a coupla buttons?

    lmao!

  2. #12

    Re: CT employee's rudeness

    I suspect that this couple will never put a dollar value on their dignity.

    But if they did, it would be far more than $19.99.

    And that money would have to come from Crappy Tire, not from the tree nursery.

  3. #13

    Re: CT employee's rudeness

    I can hear all the ct whiners now: "You people don't even appreciate it, when we give a customer someone else's money. What's wrong with you?"

    If they ever do read about this store's lame offer, I hope they tell Store 164 Markham where to put their $19.99.

  4. #14
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: CT employee's rudeness

    This thread is pure hilarity!

    Code 50 and 55 does not apply to plants. period. off the table.

    To the best of my knowledge, vendors do not refund for plants unless they are claimed upon shipment to the store. If a store accepts the shipment of goods and one dies, the store does not receive compensation. perhaps there's some vendors that I don't deal with that have that policy, in which case I want to find those vendors LOL mine don't pay back.

    An internet PR nightmare? LMAO - half a dozen already pissed off consumers on a single website hardly constitutes a PR nightmare. You want PR nightmare...google something along the lines of Toyota accelerator. That's a PR nightmare.

    $100 gift card for inconvenience? on a $20 plant? yah that one speaks for itself


    I find it "quirky" that all of these so called complaints involve someone threatening to call store security. Lots of them over the last few months. In my years as general manager, service manager and dealer, i have never had security remove someone from a store, or even made the threat of security. I even had a lady physically shove me, no need to call security. I have personally escorted some out, and have had Police escort one or two out who had been previously caught and prosecuted for stealing from me. Shoplifters of course get the Police bracelet escort out but that's a different story. I smell a rat when it comes to all of these sudden instances of "call security" especially since most stores don't have in store security guards

  5. #15

    Re: CT employee's rudeness

    I see Angry CT Guy is back from vacation, LOL.

    Yes, anybody who dares to post anti-Crappy Tire messages on CanadianTireSucks.net is going to have to dodge some flying mouth-foam.

    Sounds like any clerks who try to help cusomters (regardless of how ineffective those efforts may be), can expect some rage directed their way, too.

    And the $100? Not unreasonable for a couple who spent $400 and were treated so badly for so trivial a matter.

    It's all hypothetical anyway - the couple only wanted to warn others of the 'customer experience' they received at the Major Mac location.

  6. #16

    Re: CT employee's rudeness

    Quote Originally Posted by Unregistered View Post
    In my years as general manager, service manager and dealer, i have never had security remove someone from a store, or even made the threat of security.
    The couple in question seemed to take the threat seriously.

    It seems like anything you don't like, you just put on your blinders, and start saying that it never happens.

    Based on your description of the money-losing deal Crappy Tire makes with their suppliers, I can see why you are so angry, though.

    But it's not fair to take it out on the innocent customers.

  7. #17
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: CT employee's rudeness

    Quote Originally Posted by Unregistered View Post
    The couple in question seemed to take the threat seriously.

    It seems like anything you don't like, you just put on your blinders, and start saying that it never happens.

    Based on your description of the money-losing deal Crappy Tire makes with their suppliers, I can see why you are so angry, though.

    But it's not fair to take it out on the innocent customers.
    I didn't say it NEVER happens. In fact many times over my postings on here i've said that we aren't perfect, that things will go wrong, people will screw up, products will break... 50,000 employees across the country can't get everything right every minute of every day. It's simply not possible and any smart business man knows that.
    In this case I just find it suspicious that suddenly all these 'stories' of calls to security keep popping up. Very suspect....very very suspect

  8. #18

    Re: CT employee's rudeness

    Quote Originally Posted by Unregistered View Post
    I didn't say it NEVER happens. In fact many times over my postings on here i've said that we aren't perfect, that things will go wrong, people will screw up, products will break... 50,000 employees across the country can't get everything right every minute of every day. It's simply not possible and any smart business man knows that.
    In this case I just find it suspicious that suddenly all these 'stories' of calls to security keep popping up. Very suspect....very very suspect
    Nice list of excuses by the Angry CT Guy. See? None of the problems are his fault!

    Yup, customers like us are just too darn picky. We expect the same level of service as all the other major retailers, LOL!

    Any statistics being offered on how many time cusotmers are threatened in stores? Of course not. Just wild and self-serving speculation by some one who admits they will gain financially for covering up problems at Crappy Tire.

    Nice try, but this is a forum for consumers to post their bad experiences. And there sure are plenty, including the unfortunate couple who were treated so badly at Crappy Tire on Major Mac.

  9. #19
    CT Manager
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    Re: CT employee's rudeness

    Quote Originally Posted by Unregistered View Post
    This thread is pure hilarity!

    Code 50 and 55 does not apply to plants. period. off the table.

    To the best of my knowledge, vendors do not refund for plants unless they are claimed upon shipment to the store. If a store accepts the shipment of goods and one dies, the store does not receive compensation. perhaps there's some vendors that I don't deal with that have that policy, in which case I want to find those vendors LOL mine don't pay back.

    An internet PR nightmare? LMAO - half a dozen already pissed off consumers on a single website hardly constitutes a PR nightmare. You want PR nightmare...google something along the lines of Toyota accelerator. That's a PR nightmare.

    $100 gift card for inconvenience? on a $20 plant? yah that one speaks for itself


    I find it "quirky" that all of these so called complaints involve someone threatening to call store security. Lots of them over the last few months. In my years as general manager, service manager and dealer, i have never had security remove someone from a store, or even made the threat of security. I even had a lady physically shove me, no need to call security. I have personally escorted some out, and have had Police escort one or two out who had been previously caught and prosecuted for stealing from me. Shoplifters of course get the Police bracelet escort out but that's a different story. I smell a rat when it comes to all of these sudden instances of "call security" especially since most stores don't have in store security guards
    I'm in NS, and I get the trees from Ontario from Downham. Get a credit at the end of every season for dead trees/shrubs, if there are any. Since the store in question is in Ontario, I figured they got theirs from them as well.

    But still, credit or no credit.. that was a return that should have occurred without question.

  10. #20
    Posted by an unregistered user Guest-0539's Avatar
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    Re: CT employee's rudeness

    Hey " Mr. Years of general manager, store manager, and dealer ",

    Both store location and employee's names involved in this case are all clearly spelled out.

    I also find it " quirky " that somebody, " who was a years of general manager, store manager, and dealer " have difficulty to contact the store and verify the case before posting the opinion. Are you really a CT manager or dealer ???

    By the way, if stores do not have security guards, and those employees are still ( instructed ??? ) to made these kind of threats to customers, Then, what is their intention ? What is the store #164 's intention ?

    Why not just say " You folks come in and spent your money , but no refund. whether you liked it or not !!! "

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