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Thread: CT employee's rudeness

  1. #1
    Posted by an unregistered user Guest-0539's Avatar
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    Unhappy CT employee's rudeness

    Being Canadian, we always give the Canadian company the priority over US company when we make our purchase. However, after last week's unplesant experience with CT ( store located at 2900 Major Mackenzie Dr., E., Markham, Ontario ). Now , We find it hard to keep this good intention.
    We would like to share the following incident with others.
    We bought 20 cedars in June, at which time the gardening staffs ( all 3 of them ) assured us that these cedars are guaranteed for one full year, and also can be refund or exchange within 60 days, the latter also stipulated on the receipt.
    However, Last week ( within 60 days period ), we took 1 of the 20 cedars back to the store because it just dyning out. At the customer service counter, The 2 employee ( Cera & Marzia ) told us no refund or exchange is possible, only credit can be given. and insisted the 3 previous gardening staffs do not know the policy. So, we asked are those 3 staffs lie to us at the time of purchase. These 2 employee simply do not answer. And furthermore, they threaten us , saying if we don't take the credit, they will get the store security to throw us out , and no refund , no exchange, and no credit.
    It is hard to believe that CT allows their employee to treated their customers so RUDE.
    We will not buy any merchandise from this store anymore, and we were a long time customer to them.

  2. #2

    Re: CT employee's rudeness

    I understand your preference for a Canadian company, but Crappy Tire shouldn't be using that as an excuse to give poor customer service.

    If your receipt says you have 60 days for a refund or exchange, you could try going to the manager or even the owner to get what you were promised in writing. You could try giving the names of the staff, too. Maybe he/she will care (but maybe not.)

    You could also try taking the plant to different Crappy Tire stores, since their policy is to allow returns at any store.

    Unfortunately, the staff at Crappy Tire stores have a long list of excuses to refuse routine returns. Some will even say, "refund or exchange? The store gets to decide which it will be".

    Sad to say, there are many stories like yours on this web site, and others.

    Some Crappy Clerk started posting on this thread yesterday: From A Customer Service Rep. He claims to know the secret "code 55" and "cod 50" procedures a store can use to get a credit for things customers return. Maybe you can post something there, and learn the magic words to use when you ask for a refund?

    Unfortunately, the best solution is to take all your business to other retailers, who all have better policies, and actually follow them.

    Too bad this chain is going down hill so fast with their horrible policies and poor service.

    Their slogan should be, "Bring on your money - then go away".

  3. #3
    CT Manager
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    Re: CT employee's rudeness

    All trees and shrubs have a 1 year exchange warranty, with the customer having the receipt and the dead or dying tree brought back to the store with them. I don't understand why you're not getting an exchange. Perhaps I'm misunderstanding you, but how are differentiating between "credit" and "exchange"?

  4. #4
    CT Manager
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    Re: CT employee's rudeness

    Furthermore, if it's a Cedar tree and you're in Ontario, chances are your store got that tree from Downham Nurseries in Strathroy, Ontario. They're great plant wholesalers. At the end of each garden centre season, whatever dead trees/shrubs the store ordered from Downham, they can simply take pictures and the store gets full credit back on their tree or shrub. There's no reason why you can't get another cedar tree. If there were no cedar trees left, I'd give you another plant of equal value. If that isn't satisfactory, I'll give you a CT giftcard for the amount you paid for the tree.

    I feel badly for you and you should not have went through this inconvenience. I suggest you go back, with your tree and receipt... and demand at least an exchange, since that's what the corporation's policy sets out.

    If you want more ammo before you go, call 1-800-387-8803.. relay your concerns to them. Within an hour or so, the store will be faxed with a memo from "Customer Relations" which every store takes seriously. If stores get enough of these calls, that's a black mark on that particular dealer. This fax will go straight to the GM or Dealer, and the issue should get resolved.

    Shouldn't have happened in the first place though.

  5. #5
    Posted by an unregistered user Guest-0540's Avatar
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    Re: CT employee's rudeness

    Quote Originally Posted by Unregistered View Post
    I understand your preference for a Canadian company, but Crappy Tire shouldn't be using that as an excuse to give poor customer service.

    If your receipt says you have 60 days for a refund or exchange, you could try going to the manager or even the owner to get what you were promised in writing. You could try giving the names of the staff, too. Maybe he/she will care (but maybe not.)

    You could also try taking the plant to different Crappy Tire stores, since their policy is to allow returns at any store.

    Unfortunately, the staff at Crappy Tire stores have a long list of excuses to refuse routine returns. Some will even say, "refund or exchange? The store gets to decide which it will be".

    Sad to say, there are many stories like yours on this web site, and others.

    Some Crappy Clerk started posting on this thread yesterday: From A Customer Service Rep. He claims to know the secret "code 55" and "cod 50" procedures a store can use to get a credit for things customers return. Maybe you can post something there, and learn the magic words to use when you ask for a refund?

    Unfortunately, the best solution is to take all your business to other retailers, who all have better policies, and actually follow them.

    Too bad this chain is going down hill so fast with their horrible policies and poor service.

    Their slogan should be, "Bring on your money - then go away".
    Code 50/Code 55 are for in-store items. Plants work a little differently, but this customer is well within the realm of CT's plant return policy.

  6. #6

    Re: CT employee's rudeness

    Quote Originally Posted by Unregistered View Post
    ... this customer is well within the realm of CT's plant return policy.
    So, that's the best you have to offer, to this unfortunatey couple?

    Your hollow opinion that they should have been given a refund or at least an exchange?

    Oh, well, at least they now know that the dead tree they wasted their money on, came from "Downham Nurseries in Strathroy, Ontario". I'm sure that helped them A LOT!

    (I bet it felt nice to sound all knowledgable and so forth. Too bad you didn't know how to help them with their actual problem, though.)

    Well, thanks for nothing, Mr. I Know How To Help.

    Hey, here's an idea: how about you call up your buddy over at the Major Mac Crappy Tire, go to bat for these poor people, and explain to the owner/dealer all about Code 50 or Code 55, or whatever it is that needs to be done?

    Yeah, I'm sure he'd be glad to have some clerk from out-of-town tell him how to run his business. He'll probably give this family the Customer of the Year Award, and a free John Deere lawn tractor, LOL!

    Nice idea, but I really don't think this family will be risking stepping foot in this crappy store again. After being lied to and cheated, they were threatened with the humiliation of having Security throw them out. Who in their right mind would go back there again?

    And why is it that these people lied to? Why is it that were they threatened? Why would they be afraid to go back to the store?

    Because they dared to ask Crappy Tire on Major Mackenzie Drive for the refund they are entitled to.

    Something that would be routine at any other retailer across Canada.

    Any other retailer, that is, except for Crappy Tire.

    Nice way to treat loyal customers, Crappy People.

    A very nice job indeed!

  7. #7
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: CT employee's rudeness

    What's wrong with you man? You call people 'angry ct guy' and look at you losing your marbles over something you weren't even involved in!

    So for however long now you've been aiming to have a CT person say they did something wrong or they made a mistake...something along that lines. There's been several scenarios here where we have discussed policies that are not in the favour of the customer and what we do to circumnavigate the policy and make it right for the customer. Now you've got a CT guy who has openly said we could have done better with this Cedar tree and all you have is insults? You're a Class A idiot.

    As far as the above posting CT Rep calling the dealer at Major Mac and as you put it "telling him how to run his business" - Guess what, that's exactly what you guys try to do with us, the two regular posting dealers here, almost daily. You routinely post about individual products and their warranties or quality (without actually knowing the failure or return rates - but that's another story) not realizing that with 18,000 sku's or more in our stores, we don't look after those smaller details here. We look after the customer, the product stuff is home office. We have over 5000 people, some of who deal specifically with product quality, warranty, vendor problems.

    So for real man, get your sh+t straight. You want guys to speak up and try to help, they do and all you say is thanks for your help "mr know it all" . When we tell you that Home Office looks after those problems, you sit back and chirp about how we don't have control over our own businesses.

    you have absolutely NO idea. You just open your mouth and flap...flap flap flap. You don't even realize, even when pointed out to you that you're claims, requests etc... are ridiculous for the most part. You are just a loud mouth perpetual whiner. Go achieve something, you stink of uselessness and failure

  8. #8
    Posted by an unregistered user Guest-0477's Avatar
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    Re: CT employee's rudeness

    Pretty hilarious!

    Consumers are now being criticized for not being thankful enough, when some minimum-wage clerk offered this excellent suggestion: drag the dead tree back to the same store a second time, pray they don’t call Security on you, and “demand at least an exchange”.

    Gee, isn’t that how they got thrown out of the store the first time? Hilarious!

    Well, no matter what happens, it’s always someone else’s fault. Never Crappy Tire’s.

    Are consumers pointing out poor service, lousy policies, and the mis-information that the Crappy People post here? Well, gee, I guess those consumers must be “delusional” or just “loud mouths”.

    Were (ex)customers denied a legitimate refund or exchange? They obviously didn’t they know the secret “codes”, so it’s their own fault. They probably weren’t polite enough, either. Besides, they are just “whiners”.

    Some day, the Crappy People might consider describing their actual policies. But I guess that would mean admitting just how crappy those policies really are. Not gonna happen.

    What’s really funny, though, is how it’s necessary for the Crappy People “to circumnavigate the policy and make it right for the customer”. Huh!

    At all the other retailers, they’ve got policies to make it right in the first place – no need to circumvent. But at Crappy Tire? They’ve got policies to make it nearly impossible to get a refund or exchange. Then the stores refuse to follow even the lame policies they do have, and refuse legitimate refunds! These Crappy People are SO pathetic!

    Here’s an interesting quote: “You want guys to speak up and try to help”. Huh? Nobody asked for that. No, the min-wage clerk came in out of nowhere, claiming they could help out. How did they do? The first chance they got, they completely failed to deliver. So typical.

    We keep hearing the Crappy People whining, about how customers are telling the truth about how crappy things are at Crappy Tire.

    Well, I suppose they could fix their store. Otherwise, they should just get used to the fact, that consumer are going to warn one-another about just how much Crappy Tire sucks.

  9. #9
    Posted by an unregistered user Guest-0541's Avatar
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    Re: CT employee's rudeness

    In response to the original couple with the $19.99 cedar......please feel free at your leisure to come into the store for your cash refund or email the store with your address, in which we will send a cheque for your full refund.

    Management #164 Markham

    email team@cantire164.ca

  10. #10
    Posted by an unregistered user Guest-0477's Avatar
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    Re: CT employee's rudeness

    Quote Originally Posted by Unregistered View Post
    In response to the original couple with the $19.99 cedar......please feel free at your leisure to come into the store for your cash refund or email the store with your address, in which we will send a cheque for your full refund.

    Management #164 Markham

    email team@cantire164.ca
    What are the odds that these people actually see a dime from this store?

    Even if the offer is sincere, it's pretty safe to post it on a site these people aren't even replying to.

    So, what happened to Cera & Marzia? Are they still threatening to call security on people who dare to ask for a refund, despite what it says on the receipt?

    What about the 3 employees in the garden center? Are they still lying to people about how long customers have to return products?

    How about all the customers who brought back defective "exchange only" products - do they get refunds, too, using Code 50 or 55?

    How about all the customers who brought back defective "repair only" products - do they get refunds, or at least exchanges, too?

    And products that say "This product has no warranty"? Do they get refunds? Exchanges, at least?

    Or is this alll just a $20 publicity stunt?

    No, I think it'll cost more than $19.99 to make up for all the lost good-will on this one.

    Besides, we're told it'll just get charged back to Downham Nurseries.

    Yes, very generous of store #164, to try bribing back customers with someone else's money.

    Did the store offer to throw in a $100 gift card, for their inconvenience and upset? Of course not.

    All of this, 2 weeks after publicly humiliating these nice people.

    CT should be ashamed of themselves, for their horrible behaviour, and their pathetic attempt at compensation.

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