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Thread: Will Crappy Tire Survive The Coming Competition?

  1. #151
    Senior Member CTH8R's Avatar
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    Re: Will Crappy Tire Survive The Coming Competition?

    Canadian Tire spends many millions of dollars each year, trying to convince Canadians that they don't suck.

    Yet survey after independent survey consistently finds that they suck, especially when compared to some of the competent retailers out there.

    Just to add some context to this, have a look at a recent survey of "Most-Loved" companies.

    All the store-bought hype would make you think that, gee, Crappy Tire must be high on that list, right?

    After all, that's what Crappy Tire keeps telling us!

    Keep in mind: this isn't a Canada-only survey. It's international, so there are a lot of leading brands on there.

    Here are some names you might recognize, and their standing on the "People Love Them" scale:


    10 – Lowes

    20 – Costco

    21 – Target

    54 – Home Depot

    58 – John Deere

    61 – Tim Hortons

    Interesting, how many of Crappy Tire's direct competitors scored nicely on the Love Scale.

    And you'll see Timmy's on that global list - pretty cool for a Canadian company!

    But wait a sec ...

    Where's Crappy Tire? After all, CT tells me every Christmas that people love their store as much as they love Santa. And every Spring, we hear about where Jimmy got his first bikey.

    So, where did CT come out, in the top 100?

    Actually, they didn't even MAKE the list!

    LMAO!

    But lots of their competitors did!

    Lowes, Costco, Target, Home Depot, and so on!

    "LOL Hilarious!"


    The Top 100 Most-Loved Companies

  2. #152

    Re: Will Crappy Tire Survive The Coming Competition?

    did they also hear the story about how little jimmy knocked his first tooth out?wasnt playing hockey......

  3. #153
    Senior Member CTH8R's Avatar
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    Re: Will Crappy Tire Survive The Coming Competition?

    There has been some claims made, over on another thread, about a "tsunami" of people boycotting other retailers, and switching loyalties to Crappy Tire.

    LMAO!

    I'm afraid I got all caught up in the moment, and posted this to the "Dealer" thread. Since this is a more appropriate spot, here was my response to this absurd claim:

    Quote Originally Posted by CTH8R View Post
    Some things to keep in mind:

    - The return policies at Crappy Tire have all been shown to be inferior to other major Canadian retailers. Worse for unwanted goods, and especially worse for defective goods. You just NEVER hear about someone boycotting, say, Home Depot, because of a "Repair Only" policy. So, the people who boycott over return policies, will be going AWAY FROM the inferior policies at CT, and TOWARDS the superior policies at all the other retailers.

    - What about in-store, pre-sales service? It has been widely reported that CT has the worst customer service in Canada. They were second only to Zeller, who no longer exist, so CT is now in the "top spot" (or is that "bottom spot"?). So, anyone boycotting a retailer for poor customer service, will be mainly going AWAY FROM the inferior service at CT and TOWARDS the superior service at other retailers.

    - And what of automotive service? Even CT's own Facbook page is clogged with story after horror-story of incompetent, incomplete, over-priced and unnecessary repairs. Again, people will be mostly moving AWAY from CT and TOWARDS competitors.

    So, this theory that somehow Canadians are going to give up superior policies, service and repairs, and somehow move en masse to The Red Triangle of Crap, is ludicrous.

    And, even if some dissatisfied customers somehow down-graded their retailer-of-choice to Crappy Tire, how long will it be, before they, too, are mis-treated enough, that they seek out one of the many superior stores/shops in their area?

  4. #154
    Senior Member CTH8R's Avatar
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    Re: Will Crappy Tire Survive The Coming Competition?

    I just found an interesting blogger who specializes in customer service issues.

    He echoes a lot of things we've been hearing from ordinary customers on this site .... a directly contradicts the crap The Moaner 1 has been slinging:

    http://www.customerthink.com/blog/20..._tire_best_buy

    Here's one few of my favourite parts:

    One of the things I've always said about business, is that it's easy to measure how much money you've made, but very hard to measure how much you've let slip through your fingers.

    The daily cash register receipts can't tell you how many frustrated people left a store, or how much a customer might have spent had a caring salesperson spent a little time with him or her.

    Canadian Tire [is an example of a company who looks] at their sales performance, and have convinced themselves that they're doing pretty good. I wonder how they'd feel if they suddenly discovered that they were actually 40% below what they could (and should) be?
    Last edited by CTH8R; October 30th, 2013 at 06:51 PM.

  5. #155

    Re: Will Crappy Tire Survive The Coming Competition?

    obviously mr owner will read this and say 'we dont care,the bums are still on the seats,and we dont give a flying fuck about you customers...'
    more or less....

  6. #156

    Re: Will Crappy Tire Survive The Coming Competition?

    according to the report doesnt look like best buy is satisfying peeps either to be fair...is fine for me.nearest best buy is 2 day drive for me i dont really give a shit

  7. #157

    Re: Will Crappy Tire Survive The Coming Competition?

    surprised you didnt include josephs comment

    I have been a long time customer of Canadian Tire - Although my visits are less frequent these days. I feel like they can be doing more overall to grab customers from their competitors. When you walk into a Canadian Tire these days, there is not much consistency between all the different locations. Some stores are bright, have wide aisles and the shelves are neatly displayed while other stores have merchandise stocked to the ceiling, bins upon bins of product and clearance shelves - it almost looks like a giant garage sale. I do however, find their pricing quite competitive these days. As far as their return policy goes, I always need to take a deep breath before returning/exchanging my product at CT. It's never a pleasant experience. The associates spend a serious amount of time asking questions and inspecting packaging, owners guides, instruction guides and the product itself. I feel like I'm a criminal when I return an item to CT. The amount of keystrokes just to document the return on their PC's and photocopying of receipts is ridiculous. They need to lighten up a bit - You don't have to go through any of this at competing stores. Another issue I find is that when you visit a franchised store, they may not accept your return. Not convenient at all. Canadian Tire needs some improvement in these areas. I definitely wish them well and hope they last for years to come.

  8. #158

    Re: Will Crappy Tire Survive The Coming Competition?

    in other words CANADIAN TIRE YOU SUCK MONKEY BALLS

  9. #159

    Re: Will Crappy Tire Survive The Coming Competition?

    i mean like look at what the guy said...and he doesnt strike me as an unreasonable person or a thief....he feels like he gets put through the mill just to return an item that doesnt fulfil his expectations whether it be defective/didnt like colour whatever.i would have poo pooed this a couple of years ago,but unfortunately he is correct in every aspect.unless you change your policies to be more user friendly you WILL go down eventually.but what the hell would i know?all i know is that your comments have made it even more unlikely that i will ever part with my money in one of your stores again-i hate your attitude mr fukkin owner

  10. #160

    Re: Will Crappy Tire Survive The Coming Competition?

    Quote Originally Posted by CTH8R View Post
    I just found an interesting blogger who specializes in customer service issues.

    He echoes a lot of things we've been hearing from ordinary customers on this site .... a directly contradicts the crap The Moaner 1 has been slinging:

    http://www.customerthink.com/blog/20..._tire_best_buy

    Here's one few of my favourite parts:

    One of the things I've always said about business, is that it's easy to measure how much money you've made, but very hard to measure how much you've let slip through your fingers.

    The daily cash register receipts can't tell you how many frustrated people left a store, or how much a customer might have spent had a caring salesperson spent a little time with him or her.

    Canadian Tire [is an example of a company who looks] at their sales performance, and have convinced themselves that they're doing pretty good. I wonder how they'd feel if they suddenly discovered that they were actually 40% below what they could (and should) be?

    Any good business person understands its always always always a combination of both. This is what we look at every day man. What did we do well to satisfy customers, what could we do better and how.

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