Originally Posted by 1wildhorse
I have no idea what you know. I do however know myself that there are absolutely zero, count that high....zero..... signs that Canadian Tire is, was or will be in any type of trouble.
I have no idea what you know. I do however know myself that there are absolutely zero, count that high....zero..... signs that Canadian Tire is, was or will be in any type of trouble.
At no point, EVER through my career have I stated, thought or acted as if I don't care about my customers. Anyone who works on my team would get fired if they ever stopped caring about customers. This is a customer driven business. This is how we built it, this is how we run it. 480 of us hundreds of thousands of times, 363 days a year. I would say the same for all retailers, they generally operate as if they care about their customers. Unfortunately for several major retailers, they are unsuccessful at doing the right things for customers and their business and as such are failing. BestBuy as you've highlighted, although I never pay attention to them as there is very little product overlap. Sears is in trouble. Rona is in trouble. Lowe's expansion in to Canada has been a fraction of what they anticipated. Zellers.....oops. Targets Canadian presence has been underwhelming
I guess The Moaner hasn't read that Blog yet.
(P.S.: when they wrote "zero", did they mean "zero"? Or did they mean something that's non-zero? Just curious!)
LMAO!
Last edited by CTH8R; October 31st, 2013 at 12:22 PM.
And we are supposed to take Mr. Moaner's word for all for this?
After we've seen all these recent posts on the poor customer service they inflict on their innocent customers?
Including enforcing the dreaded Repair Only policy on these poor people??
Not likely!
And we've even heard from them directly, that they care NOT A HOOT how many customers proclaim their boycott on CT's Facebook page - as long as The Moaner is still raking in "big coin", they will NOT change their current policies and practices.
You'd think The Moaner and their fellows would take a look at the similar failed Canadian retailers (see list, above), and then wisely decide to do an about-face, clean up their act, and start listening to what their customers are saying, for a change.
I bet a good starting point, might be that recent Blog we all read.
So sad ...
Last edited by CTH8R; October 31st, 2013 at 12:27 PM.
Best. Post. Ever!
Absolutely wins the 'LOL Hilarious' award!
LMAO!
....and despite all of your anecdotal evidence and your opinions you still can't answer the one single most important question of all no matter how many times it's asked.
Knowing full well that consumers speak with their wallets, why are we growing? why do more stores keep being built and old ones expanded? Why do sales keep increasing?
We aren't perfect, but clearly something is happening each quarter and each year that causes this LONG TERM trend. What's your explanation for this ? Surely somewhere in your tickle trunk of business analysis skills and math savy you can explain how that happens
agreed....if we look at mr owners comments over the last few months,by his very magnanimous attitude,you could easily infer that he doesnt regard customers with integrity.i could spend time trawling through his posts to highlight this but in all honesty i cant be assed.i know what ive read....
Yeah, no kidding, LOL! That's one thing you've NEVER been accused of!
(Sigh) do we REALLY have to keep going over this?
Ok, but this should be the last time!
There are lots of possibilities:
- demographics (the population age shifts favour the buying habits of different businesses and industries)
- population change (increases will cause increased economic activity in a country)
- immigration changes
- overall economic activity
Plus cultural effects:
- a misguided patriotism where people will continue to buy from a bad Canadian company, instead of switching to a better company that is foreign owned.
- misguided patriotism, where people incorrectly assume that a store with Canadian in the name stocks more Canadian products than others.
- spending huge amounts of money to convince people that CT sucks less than you really do.
And let's not forget the short-term effects that exploitive policies will have, before people catch on:
- Selling cheap foreign-made, low-quality products to unsuspecting consumers, who haven't yet realized how crappy they are, and stopped buying them.
- Selling product without telling customers that the products have been procured at a lower price because there is a no-returns arrangement with the manufacturer.
- Selling poor-quality products to unsuspecting customers, then refusing to give refunds the way other stores do.
- Hiring teenagers to fix automobiles, then refusing to correct the damage they've caused.
And let's not forget encouraging Canadians to give you money for Jump Start, then getting a charitable tax receipt for other people's money.
I'm sure there are lots of other tricks you've pulled to cheat ordinary Canadians, and artificially inflate your bottom line.
The sad truth is that Canadian have not yet realized that this terrible store does not deserve their loyalty.
But a few minutes on the CT Facebook page can be very educational!
Last edited by CT Challenger; October 31st, 2013 at 06:23 PM.
That wasn't an answer, that was just a bunch of random factors that impact every business.
IF all of these factors are what's driving our business to grow, why are Rona and Sears and mom and pop shops shrinking? They compete for the same customers?
PS - love the reincarnation of accusing Dealers of making fake tax claims for charitable donations. I don't recall what prompted that original accusation but i'm 101% sure it's not based on any proof or fact. It's actually quite a bold statement to make....to the point it could even be a MISREPRESENTATION. Maybe that's actionable in court hahahaha See how ridiculous you sound when you say stuff like that?
In any event, some research this morning me landed me with some interesting information. Checking out some competition and their return policies
Lets have a peek at some general return policies as well as some exceptions for gas powered equipment from some of YOUR favourite retailers.
Customer Support
TSC stores 60 days with a receipt in original packaging. Note that's 33% fewer days to return items then Canadian Tire's 90 day policy
Home Hardware
Home Hardware - Terms & Conditions
30 days? wow that's 66% fewer days
Rona
Returns and Refunds
30 days? Still not quite up to par
Walmart
Walmart.ca Help Centre: General Return Policy
90 days
Same as Canadian Tire
Lowes
Return Policy - Lowe's Canada
90 days - 30 days for gas powered equipment in original condition after which manufacturers repair warranty applies
John Deere
http://www.deere.ca/en_CA/docs/warra..._OM_90days.pdf
If you return the entire unit, the service center will repair the unit.
John Deere 726E Compact John Deere Snowthrowers Snow Equipment JohnDeere.com
and to add a little bonus to it and I quote The John Deere Promise is not available on this product
and you thought you woke up to a different world this morning. This is a tsunami of information for you to ponder and perhaps reconsider your position on repairs under warranty. Illegal? Common practice? legal? only Canadian Tire and HOme Depot?
yes but you DONT offer a 90 day return policy on repair only warranty stuff....get it right.you have a 0 day return policy on that stuff....
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