and it may be that the change in policy TO the repair only policy has had a positive growth impact over the last couple of years,as youre now refusing to refund those items/exchange.which of course leads to a short term rise in the figures.of course long term you guys are shooting yourselves in your respective feet,only youre too blind to see it
I have it right. I don't offer a 90 day return policy on gas powered equipment, nor did I ever claim to. Neither do any of them.Originally Posted by 1wildhorse
On some gas powered there is a DOA policy, if it's new and doesn't work we will refund or get the customer a new one from 7-30 days depending on the item.
I am quite interested in how this will play out on here going forward. The number one battle that horse1, H8R and Challenger have been arguing for several years now has been taken down. Concrete, nothing left on the table, absolutely beyond any reasonable doubt!
the repair policy is not new. It is not a last couple of years deal so it's not like you would see a spike in figures as a result as it's always been there.
Besides, that business is only a small fraction of everything we sell. The impact of a few snow blowers and lawn tractors sold or returned wouldn't be big enough to show up on financials. Nice try though
Well, this IS disappointing ...
After seeing an anomolous tidbit of genuine info from CTMe/lawguy, I had hoped they had maybe some new, honest information to share about other retailers, too.
But ... Nope!
Just a lot of false claims about their competition, pretending the others suck as much as they do.
And, more disturbing, additional attempts to conceal their own, terrible policies!
Well, all this ground has been thoroughly covered before. When I get a couple minutes, I'll dig it up & repost yet again, in case any of my fellow Canadians have fallen for this latest misrepresentation, designed to trick them into shopping at the Red Trianlgle of Crap Stores.
Precious little written by CTMe/lawguy/moaner is true.
And it's usually on an inappropriate thread, too.
Well I'll be setting the record straight, in the relevant venue, shortly.
I've read this here before: the CTer ca post lies here a lot faster than the consumers can post the truth!
Another serious misrepresentation. Most (maybe all) gas-powered items are Repair Only, as are many (maybe most) electrically powered items. Plus many more are Non-Returnable, such as major appliances and assembled bicycles.
One other major factor that would affect CT's profits, is their policy on the return of items customers are unsatisfied with, for reason of size, colour, changed plans, or general dissatisfaction. All the other retailers let customers bring almost anything back under these circumstances, and CTMe/Lawguy/Moaner has agreed many times on this site that it would be expensive for CT to have a good policy for this, too.
But many consumers don't realize that CT has a policy to refuse refunds or even exchanges on anything they sell if the package has been opened, and they item can be proven to be defective. This is another Win Win for CT financially because Canadians still buy thing from them, thinking they can open it, maybe even try it out, then return it for a refund, or even just an exchange . But it isn't until the customer tries to return it that they find out about CT's money saving policy.
They like to say how great a 90 day policy is, but then misrepresent it as applying to defective or opened items.
Sorry - looks like this was a repost if the 6:48 post.
Last edited by CTH8R; November 3rd, 2013 at 03:32 PM.
CTMe/Lawguy/Moaner makes it sound like CT has been using the same old, tried-and-true return policies for decades, so they can expect to have continued success in the future.
But, as happens so often, this is a misrepresentation - in this case, of their own policy history.
Things like the Repair Only and Exchange Only policies are relatively new, and are being gradually rolled out to more and more Crappy Tire products, in more and more categories. W can read daily the stories of Canadians who have not yet become aware of these policies (even if they’ve been around for a few years).
The reasons for this naivity on the part of Canadians has been widely discussed, but mainly it is because: 1) Canadians don’t encounter these policies at other stores and 2) Crappy Tire actively hides them.
We are now in a new era where CT has the worst-in-sector policies. For defective products, these include the wide-spread use of Repair Only policies on a wide variety of products at CT (HD is the only other retailer we've seen that have it, and only on 2 types of products). For other defective products, they apply an Exchange Only policy, which is something we've not see at other retailers. Then there are the many products that are non-returnable at all, even if they are defective - something other retailers don't do. Plus, there is the 'you opened it, you own it' policy for unwanted goods - something the other major retailers don't have.
These facts are continuously debated, Rob-Ford-style, but they remain true.
You can read the proof for these worst-in-sector cash-grabs in the relevant threads on this site.
Repair Only policy for defective goods (the only other retailer confirmed to have it is HD, on 2 types of products): https://www.canadiantiresucks.net/ge...-exchange.html
Exchange only for defective goods (only CT has it)
No refunds on unwanted, non-defective goods (all other retailers have a Satisfaction Guarantee): https://www.canadiantiresucks.net/ge...-policies.html
All of these policies will allow Crappy Tire to rack in extra profits, until their customers get wise & stop shopping there.
But as the true policies of CT will become more widely known, the trend of increasing boycotts will continue, until the policies become well-know, customers stay away in droves, and the store has to hope they can get back in the game before it is too late.
However, with the increasing competition in the Canadian marketplace, such a recovery might already be too late.
and poor mr owner is too blind to see this still even though we must have pointed it out what 100 times now?
Certainly, the devious policies of CT are going to make them more profitable than their competitors, at least until consumers catch on to CT's tricks.
Will some competitors will start down-grading their policies? I hope not - that would mean they'd suck almost as much as CT!
But the trend is generally in the other direction: more competition, better policies, better customer service.
Let's hope the word gets about before too many consumers get ripped off!
Last edited by CT Challenger; November 4th, 2013 at 11:56 AM.
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