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Thread: Will Crappy Tire Survive The Coming Competition?

  1. #181

    Re: Will Crappy Tire Survive The Coming Competition?

    Keep in mind, this thread is for discussions on the effect of CT's competition.

    The details of the various policies are already pretty much covered elsewhere, so there's no need to re-hash everything here.

    However, for some reason CTME/Lawguy/Moaner1 seems intent on posting incorrect information on this thread about their own return policies, and on the policies of other retailers.

    Interested reader can simply check the facts for themselves at these other threads (like https://www.canadiantiresucks.net/ge...-exchange.html and https://www.canadiantiresucks.net/ge...-policies.html).

    But let's just summarize quickly the latest misrepresentations:

    Referring to whether CT or their competitors offer a 90-day return policies on gas-powered equipment:

    Quote Originally Posted by Owner 1 View Post
    Neither do any of them.
    Check out Costco.

    And don't forget, Walmart has 30 days! So does Home Depot (with the exception, apparently, of lawn mowers/tractors).

    Quote Originally Posted by Owner 1 View Post
    On some gas powered there is a DOA policy, if it's new and doesn't work we will refund or get the customer a new one from 7-30 days depending on the item.
    Most (maybe all) gasoline powered equipment at CT is Repair Only, with no refunds, no exchange, ever.

    More details to be found at the Repair Only thread, for the major retailers.

    Consumers should also be alert to this ridiculous "90 days" misrepresentation, which CTMe/Lawguy/Moaner has posted before. The other stores offer refund for opened/used items, during their return periods, and not just for unopened items. And the others' return periods will include refunds for defective items (instead of just Repair Only or Exchange Only).

    You really do have to watch CTMe/Lawguy/Moaner quite carefully - kinda like being in the store!
    Last edited by CT Challenger; November 4th, 2013 at 12:01 PM.

  2. #182

    Re: Will Crappy Tire Survive The Coming Competition?

    thing is if he actually told the truth,we would be having a far more reasonable discussion.but it seems like going round in circles with this guy.he lies we call him out.he goes quiet for a few days then returns spouting the same lies which we yet again disprove.its a little sad.but as long as he tries to pull the wool over honest consumers eyes,me and the rest of you are im sure happy to keep on calling him out for his total bullshit.come on mr owner actually come up with stuff that isnt instantly disprovable and you may actually get us to think a little.all im thinking about right now is how much i WOULD have spent in your store in the last couple of years,and how happy i am to have spent my money ELSEWHERE.

  3. #183
    Senior Member CTH8R's Avatar
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    Re: Will Crappy Tire Survive The Coming Competition?

    Quote Originally Posted by Owner 1 View Post
    In any event, some research this morning me landed me with some interesting information. Checking out some competition and their return policies
    Lets have a peek at some general return policies as well as some exceptions for gas powered equipment from some of YOUR favourite retailers.

    Home Hardware
    30 days? wow that's 66% fewer days

    Rona
    30 days? Still not quite up to par

    Walmart
    90 days
    Same as Canadian Tire

    These ridiculous comparisons have now been addressed, in the Unwanted Goods thread (which is the only scenario in which CT's "90 day" policy can ever be used by a consumer - and ONLY if the package is UNOPENED!

    https://www.canadiantiresucks.net/ge...html#post10600
    Last edited by CTH8R; November 5th, 2013 at 01:47 PM.

  4. #184

    Re: Will Crappy Tire Survive The Coming Competition?

    The CT Defenders seem to wiping their collective brows and muttering, "Whew, that was a close one! Thank God/Wetmore their discounts weren't as deep as the US store."

    But isn't it a bit early to crack a 'pop' with Mayor Ford, just yet?

    The coming price war: U.S. retail giants plan big push to win over more Canadian shoppers with deep discounts | Financial Post

    My favourite part:

    “We can expect to see some very desperate retailers,” said Brynn Winegard, a marketing expert at Winegard and Company.

    “A lot of organizations will be vying for the same amount of consumer dollars.”

    "For shoppers, that could mean significant price reductions, “Buy One, Get One Free” offers and similar promotions, while price matching and lax exchange rules set precedents."

    "And the spectacle won’t be limited to the big U.S. chains, as even domestic companies like Canadian Tire, Joe Fresh and Indigo will ramp up the spectacle around their own operations."



    It's gonna be kinda hard for CT to keep cheating and ripping-off customers in a market like that!

  5. #185

    Re: Will Crappy Tire Survive The Coming Competition?

    OK, some more advice - totally wasted on the CTers, I'm sure:

    Want to Improve Customer Service? Treat Your Employees Better » Knowledge@Wharton


    Some good bits:


    Companies with customer service problems, Hess adds, tend to have customer retention problems — which can be expensive. A study by Bain & Company, published in 2001, showed that acquiring a new customer can cost six to seven times more than retaining an existing customer, and that increasing customer retention rates by 5% boosts profits by 25% to 95%.

    “It’s better to keep the customers you have than to have to keep acquiring new ones,” says Hess. “Long-term loyal customers tend to stay longer and spend more money with you. The goal of every company should be to make sure its customer base is satisfied and doesn’t leave. If you look at the best retailers — [such as] insurance companies and hotels — they have all put money into this. They have invested in customers and invested in service, and they are getting dividends in the form of customer loyalty and higher profits.”

  6. #186

    Re: Will Crappy Tire Survive The Coming Competition?

    shame CT doesnt seem to get this most basic concept of good business practice...nah we dont care about our customers,screw as much as we can out of them as quickly as we can so our figures will look real good.we dont care about 3 years from now cos we are making soooo much money.BLINKERED.....but whatever.i can see the whole thing imploding pretty soon....

  7. #187

    Re: Will Crappy Tire Survive The Coming Competition?

    How is Target doing after their arrival in Canada?
    I hear they are projecting a loss of a bit of money in their Canadian operations. Nothing major though. Just $750,000,000.


    That coupled with a month of lying to millions of customers about credit card and personal information security breaches ....sounds likes a bumpy year over at the red bullseye of crap.

  8. #188

    Re: Will Crappy Tire Survive The Coming Competition?

    Well, expansions are indeed expensive. Not just for Target. Walmart Canada, too.

    Even take for example Crappy Tires most-recent cross-border expansion: into Texas! OUCH,

    But I guess we'll just have to wait for the official results before we jump to any pro-Crappy-Tire conclusions.

    I'd also be interested in which Canadian outlets were affected by a breach of security, here in Canada - I looked and looked, but I just couldn't find anything!

    (And still waiting for the 'new way' Crappy Tire customers can get refunds.

    And still waiting for details on the so-called DOA refunds.

    And still waiting for details on every warranty for every automotive battery sold in Canada, to see which is longest.

    Not holding my breath though, LOL!)

  9. #189

    Re: Will Crappy Tire Survive The Coming Competition?

    Quote Originally Posted by Owner 1 View Post
    How is Target doing after their arrival in Canada?
    I hear they are projecting a loss of a bit of money in their Canadian operations. Nothing major though. Just $750,000,000.


    That coupled with a month of lying to millions of customers about credit card and personal information security breaches ....sounds likes a bumpy year over at the red bullseye of crap.
    Ouch on that Ellen Roseman piece about Walmart returns in the Toronto Sun.

    Ouch on that CBC Marketplace piece from the 24th. Ct8her and Galenger won't like people's comments.

    Ouch on the free credit reporting for a year from Target for a million Canadians.

    Same ole, Same ole. Look at everyone, and everyone is not perfect. What a surprise.

  10. #190

    Re: Will Crappy Tire Survive The Coming Competition?

    Oh boy!

    This is gonna be FUN!
    Last edited by CT Challenger; January 28th, 2014 at 07:33 AM.

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