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Thread: An Ex Ctc Mgr ... speaks the truth .

  1. #1
    EXCTC
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    Thumbs up An Ex Ctc Mgr ... speaks the truth .

    As an ex- Ctc mgr. of over 10 years , here are some insightful suggestions for the company .


    1.0 : Get rid of the dealers . Make every store corporately run . The dealers I have known are not concerned about good customer service . They are only concerned about the bottom line . Good qualified staff members do not matter , as they have 100's of applications to draw from . There is an incentive to run to store on less staff , as this means more money for the dealer .

    2.0 : Shake up Auto Service . Do not allow any underhanded overselling by eliminating the flat rate system for techs . Put more qualified staff in Auto Service and pay them correctly for their skills . Also a massive technological update in required in Auto Service as the system is virtually a dinosaur currently .

    3.0 : Loosen up on returns and make every store uniform in their policies . Currently each store can decide their own returns policies , which in some stores is virtually draconian and only causes the Customer Service Desk to be like a wrestling match .

    4.0 : Force your suppliers to have a decent warranty . This means no " repair only " and " 7 day warranty " on particular items . Flex your 400+ store muscle . If the supplier will not comply , find another .

    5.0 : Hire more adults with the correct skills . I have worked with some excellent young people , but the age/experience mixture should lean towards adults . Pay the adults correctly for their skills and use young adults as required .

    6.0 : Have what you advertise . I understand that flyers are made up months ahead of time , but their is a consistent problem with out of stock items . Force suppliers to have stock for advertised items by eliminating those that consistently do not . Force dealers to take a minimum quantity for advertised items .

    7.0 : Do not assume every customer is a thief ( some are but most are not ) . Do not make them jump through hoops for returns and cultivate a " customer is always right " approach in dealing with customers . Make them leave happy .

    8.0 : Hire more staff . Not only is staff on the floor a prevention against theft , it also means that the customers demands are spread over more staff members . This lead to less burnt out staff and happier staff members who are willing to help .

  2. #2
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: An Ex Ctc Mgr ... speaks the truth .

    Ex-manager is correct. No knowledge on how to run a mass retailer. Your suggestions work for the 5% of customers that would pay for that service. The rest want the best price and the easiest way of getting in and out as possible.
    And yes, it is all about profit. It's called running a business.

  3. #3

    Re: An Ex Ctc Mgr ... speaks the truth .

    Quote Originally Posted by Unregistered View Post
    Ex-manager is correct. No knowledge on how to run a mass retailer. Your suggestions work for the 5% of customers that would pay for that service. The rest want the best price and the easiest way of getting in and out as possible.
    And yes, it is all about profit. It's called running a business.
    This is insightful for consumers, who need to be more realistic about what they'll receive from their local Crappy Tire.

    Managers know what it would take to fix their stores, but will instead choose to provide cut-rate service in order to keep costs low.

    Expect this to continue until Crappy Tire is going head-to-head with The Bargain Shop.

  4. #4
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: An Ex Ctc Mgr ... speaks the truth .

    Quote Originally Posted by Unregistered View Post
    This is insightful for consumers, who need to be more realistic about what they'll receive from their local Crappy Tire.

    Managers know what it would take to fix their stores, but will instead choose to provide cut-rate service in order to keep costs low.

    Expect this to continue until Crappy Tire is going head-to-head with The Bargain Shop.
    He did say he was an "ex" manager. Kind of like a disgruntled employee not liking the objectives and performance reviews he receives. Doesn't make him any more credible. What he states is a pipe dream in mass retail. Not one major retailer offers what is touted. Not even one.

  5. #5

    Re: An Ex Ctc Mgr ... speaks the truth .

    Quote Originally Posted by Unregistered View Post
    What he states is a pipe dream in mass retail. Not one major retailer offers what is touted. Not even one.
    Really?

    You have objective, verifiable evidence to back up your claims?

    Please post ASAP!

    Otherwise, we'll have no reason to believe that your opinions are anything more than self-serving guess-work.

    Thanks!

  6. #6
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: An Ex Ctc Mgr ... speaks the truth .

    Quote Originally Posted by Unregistered View Post
    Really?

    You have objective, verifiable evidence to back up your claims?

    Please post ASAP!

    Otherwise, we'll have no reason to believe that your opinions are anything more than self-serving guess-work.

    Thanks!
    Pick any one of the 600 sucks.com sites for starters. That should give you a good indication, but of course, you already knew that.
    Those in retail have long known that the customer is always they customer, but they aren't always right. Read any article about how the few that took advantage of generous return policies have ruined it for the majority. Don't make me post them again to your embarrassment, they've been posted several times already.
    Retailers are not looking to make return policies more lax, they are looking to tighten up frivolous, fraudulent and costly returns. You knew that already as well and the proof has been posted often.
    Your "black is white" doesn't seem to resonate with anyone on this site, except your other personalities.
    I'm starting to think that the former CT manager is just you again, like CTh8r, DavidLer, Grampa, I know things, Gizzard, etc.
    All makes sense.
    Perhaps it's a ploy to get people to donate to this fine e-commerce venture.

  7. #7

    Re: An Ex Ctc Mgr ... speaks the truth .

    Quote Originally Posted by Unregistered View Post
    Perhaps it's a ploy to get people to donate to this fine e-commerce venture.
    Please don't 'feed' the Angry CT Troll by responding (Troll (Internet) - Wikipedia, the free encyclopedia)

    In Internet slang, a troll is someone who posts inflammatory,[2] extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into an emotional response[3] or of otherwise disrupting normal on-topic discussion.[4]

  8. #8
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: An Ex Ctc Mgr ... speaks the truth .

    Quote Originally Posted by Unregistered View Post
    Please don't 'feed' the Angry CT Troll by responding (Troll (Internet) - Wikipedia, the free encyclopedia)

    In Internet slang, a troll is someone who posts inflammatory,[2] extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into an emotional response[3] or of otherwise disrupting normal on-topic discussion.[4]
    Conspiracy Theory with Jesse Ventura - Wikipedia, the free encyclopedia

  9. #9
    Posted by an unregistered user Guest-0583's Avatar
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    Re: An Ex Ctc Mgr ... speaks the truth .

    after being semi-retired for a few years i decided to offer my services on a part-time
    basis to a local CT store. While I do agree with some that their policies
    and sales practices leave alot to be desired I would also like to point
    out some things I witnessed:

    Long term staff coasting through the day and getting 5 weeks paid vacation
    Medium length staff in middle management acting like power monger bullies
    on shit like tagging, holes and minor shit like a flyer left in a buggy that is
    tattered....
    Constant b.s. letters about employees needing to work harder
    and no guarantee on extra bonuses....lots of excuse making
    cheap product mix, no wonder they cant make margin any more all the shit is coming
    from China, and after a while you realize that all CT is a power reseller and mini
    warehouse full of shitty products, bare bones service etc.

    I had a middle manager trying to blame me for a store report not getting 100%
    because the back row wall was missing a tote or a tag and I told him to go
    fuck himself and quit the b.s. bullying....yes I got terminated, but I also
    have a side business and could give a flying rats ass about the chump change
    wages I will lose out on....

    If you work for them, you better watch out for the middle management types
    who think they are going to ascend the ladder, they are the biggest problem
    morale-wise in the store - always pointing out people's mistakes and missed
    product fills etc.

    It is what it is - a low end retailer and will get a big wake up call when Target
    and Lowes start pumping in more locations in Halton Region. American
    retailers are much more predatory in pricing and this will kill a few CT stores
    who have weak staff and weak marketing skill. The fact is some of these
    store managers are just lowly piss on doormats that the dealer knows
    he can manipulate without retribution.

  10. #10
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: An Ex Ctc Mgr ... speaks the truth .

    Quote Originally Posted by Unregistered View Post
    after being semi-retired for a few years i decided to offer my services on a part-time
    basis to a local CT store. While I do agree with some that their policies
    and sales practices leave alot to be desired I would also like to point
    out some things I witnessed:

    Long term staff coasting through the day and getting 5 weeks paid vacation
    Medium length staff in middle management acting like power monger bullies
    on shit like tagging, holes and minor shit like a flyer left in a buggy that is
    tattered....
    Constant b.s. letters about employees needing to work harder
    and no guarantee on extra bonuses....lots of excuse making
    cheap product mix, no wonder they cant make margin any more all the shit is coming
    from China, and after a while you realize that all CT is a power reseller and mini
    warehouse full of shitty products, bare bones service etc.

    I had a middle manager trying to blame me for a store report not getting 100%
    because the back row wall was missing a tote or a tag and I told him to go
    fuck himself and quit the b.s. bullying....yes I got terminated, but I also
    have a side business and could give a flying rats ass about the chump change
    wages I will lose out on....

    If you work for them, you better watch out for the middle management types
    who think they are going to ascend the ladder, they are the biggest problem
    morale-wise in the store - always pointing out people's mistakes and missed
    product fills etc.

    It is what it is - a low end retailer and will get a big wake up call when Target
    and Lowes start pumping in more locations in Halton Region. American
    retailers are much more predatory in pricing and this will kill a few CT stores
    who have weak staff and weak marketing skill. The fact is some of these
    store managers are just lowly piss on doormats that the dealer knows
    he can manipulate without retribution.
    Lmao!!! THIS guy is the one of the best candidates for a faker advocate that I've seen in a while. Yep, the people in this world that follow his opinions will "change" the world. Lmao, my gut hurts with the laughter!!

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