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Thread: another CT return policy sucks example

  1. #11
    Junior Member CT_CS's Avatar
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    Re: another CT return policy sucks example

    I must say, unless CT Challenger has checked THE ENTIRE CHAIN, you have no right to mark him wrong either, in location that I have worked at, a store credit is given and can be used on any merchandise in that store (only) just as guest1993 had said

  2. #12

    Re: another CT return policy sucks example

    Quote Originally Posted by guest1993 View Post
    I tried to improve the customer service situation with customers and was simply brushed off.
    Really? You tried to help, did you?

    Well, let’s look at your track record, shall we?

    A consumer wrote:

    Quote Originally Posted by wadtur View Post
    We asked for a store credit and they said okay but it could only be used towards another air mattress!
    You jumped right in and ‘tried to help’ by writing:

    Quote Originally Posted by guest1993 View Post
    Not true. Store credits may be used towards any merchandise in the store.
    Actually, this is the exact opposite of helping. You are actively trying to hurt consumers!

    Instead of helping us get the word out that practices like this one await innocent consumers, you are actively trying to trick us into believing that customers are NOT at risk of losing money.

    If this is what you count as “help”, well be better off without it, thank you.

  3. #13

    Re: another CT return policy sucks example

    guest1993 did not write, "Not true in MY store" or "not true in SOME stores."

    guest1993 wrote "Not true", suggesting it is not true in any stores.

    So, it is up to guest1993 to check every store before making such a claim. They have failed to do so.

    To prove guest1993 wrong, it is only necessary to check what consumers have already writen. So, guest1993 has been proven wrong.

    guest1993 owes consumers an apology for misleading them. But I have a feeling we aren't going to get one..

    Keep in mind, this site is for consumers to help one another, not for employees to defend their stores with mis-information that could harm consumers.
    Last edited by CT Challenger; January 24th, 2012 at 06:06 AM.

  4. #14
    Senior Member CTH8R's Avatar
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    Re: another CT return policy sucks example

    What a whiner guest1993 is.

    The very first words he ever poster here were in response to a comment from a consumer.

    He wrote, "Not true."

    Then, it turns out it really IS true, and he was dead wrong.

    Did he apologize? Nope.

    Even just admit his error, and move on? Not at all.

    Did he at least take his wuppin' like a man? Far from it.

    Instead, he just keeps on whining.

    Sounds like excellent Crappy Management material to me!

    I'm sure he'll be promoted to "Head Refund Denier" and "Policy Misinformation Disseminator" in no time!
    Last edited by CTH8R; January 24th, 2012 at 01:20 PM.

  5. #15

    Re: another CT return policy sucks example

    Well, first of all I am a female so please don't make assumptions. I can say for myself that hurting the consumer is not my goal, nor am I manager so please stop with all these assumptions. The only time a return is refused is if I have reason to believe the person is trying to scam me, which doesn't happen very often in the past 3 months I haven't denied a single return at the desk, you want to know why, because I AM trying to help people so don't put the blame on me. I have had enough of this forum, it's pathetic. You men are pathetic, and I know you are men because the only type of people who come into my store and have reactions like yours are men. I am not whining at all, nor defending my store which was previously stated. The offer is still open to reveal yourselves and for me to reveal the store I work at so you can visit it yourselves to see how many misconceptions you have made about Canadian Tire as a whole. Can I also make it VERY CLEAR: I DO NOT AGREE WITH THE RETURN POLICY PUT IN PLACE, which is why I do everything in my power to do any return that is put in front of me! If your looking for an apology I can't help CT Challenger or CTH8ER, I will apologize to the person who returned the bed, because that was poor customer service on that employees behalf, NOT MINE. So please stop grouping all employees together, we are HUMAN BEINGS JUST LIKE YOU, you have crappy jobs you work to support your families as do we, it is not my life dream to work at Canadian Tire and make everyone elses lives miserable. I don't want any slick remarks posted back to this post, if you have any "STRONG" words to post back, please private message me or please, do us all a favor and for once keep them to yourselves.

  6. #16
    Senior Member CTH8R's Avatar
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    Re: another CT return policy sucks example

    Geez, and she thinks WE have anger issues???

  7. #17

    Re: another CT return policy sucks example

    Sorry - how is any of guest1993's verbage supposed to actually help any customers?

    All we've gotten so far are some empty claims that there's a store some place in Canada that doesn't suck ... much.

    Oh, but if we only say the Magic Words, then the secret location will be Revealed!!!!

    No thanks. I'd rather have some concrete information to go by.

    Something like this, for example:

    https://www.canadiantiresucks.net/ge....html#post6751

  8. #18

    Re: another CT return policy sucks example

    Quote Originally Posted by CT Challenger View Post
    guest1993 did not write, "Not true in MY store" or "not true in SOME stores."

    guest1993 wrote "Not true", suggesting it is not true in any stores.

    So, it is up to guest1993 to check every store before making such a claim. They have failed to do so.

    To prove guest1993 wrong, it is only necessary to check what consumers have already writen. So, guest1993 has been proven wrong.

    guest1993 owes consumers an apology for misleading them. But I have a feeling we aren't going to get one..

    Keep in mind, this site is for consumers to help one another, not for employees to defend their stores with mis-information that could harm consumers.
    So according to YOUR rules of engagement, the rules you've stated above, Mrs. Challenger, before making any claim that CT is this or CT does that it is up to CT Challenger to check every store before making a claim. You have failed to do so.
    You owe consumers, and those of us that represent Canadian Tire an apology for misleading them and us. I have a feeling we aren't going to get that apology

  9. #19
    Senior Member CTH8R's Avatar
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    Re: another CT return policy sucks example

    You really are clueless, aren't you?

    If someone says, "This is true for all cases", then they have to check all cases, and not just some of them.

    For instance, if someone says, "This store has the best warranty among every Canadian retailer", then they have to check ... wait for it ... EVERY Canadian retialer.

    And if someone says, "No Crappy Tire stores limit credits to a single type of product", then they have to check .... EVERY Crappy Tire store.

    But to disprove a statement like that, all that is necessary is to find ONE exception. After that, there's no need to continue checking EVERY case. The claim of "all" or "every" has already been disproven.

    One retailer with a better warranty will do.

    One Crappy Tire store that limits store credits wil do.

    Pretty simple.

    But I have a feeling you still won't get it.

  10. #20

    Re: another CT return policy sucks example

    Oh no I get it! I get that it works like this too.

    When YOU claim that CT has the worst auto service, owners are dishonest, worst policies for returns or doesn't ever honour the warranty etc.... then YOU also have to have visited EVERY retailer, and EVERY store in the CT chain to be able to make the claim.

    Pretty simple. You want CT people to have everything covered, every store, every product, every competitor....then you should really be living up to the same standard.

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