
Originally Posted by
CTH8R
Have we previously encountered this specific mode of suckiness?
Irfan A.: Dear Canadian Tire Social Media Representatives: In absence of a better channel to address my frustration, I am forced to express it through this page of yours. Hopefully, you will listen to me and act on it. I am guessing this is the reason you decided to participate in social media after all. On December 17th, 2013 between 4:45pm - 5:22pm, I called Canadian Tire McLaughlin location 6 times (Address: 10031 McLaughlin Rd, Brampton; Phone: 905-846-9227). For the 6 times I called, 3 times no one answered the phone and the other 3 times I was put on hold and eventually the line disconnected as I waited patiently. I did not even get a chance to communicate my reason for calling in the first place; I had called to inquire about the installation of ProStart 4-button Remote Starter with Keyless Entry (Product #34-0743-2) that I was planning to purchase from Canadian Tire. Clearly, my call was not important enough and I am guessing so aren't my dollars at your store. While I was certainly ticked off by this, I wasn't sure if Canadian Tire's senior management was aware of such practices at the store level. For obvious reasons, going forward I will take my business elsewhere. However, hopefully Canadian Tire will resolve this before other future customers start feeling the same way as I did. P.S I have been a customer of Canadian Tire Auto Service since 2008. All my automobile related work including seasonal tire changes were handled by the Canadian Tire Dufferin location. However, recently I moved to Brampton and had hoped in vain to remain a loyal customer of your services.
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