Kimberley W.: I was hoping to message you privately but since you don't offer that option I will just post this on-line. I saw a Bissell carpet cleaner on sale this week. In the newspaper flyer the cleaner was a green model "Deep Clean Premier Pet Cleaner". Model # 43--6096-4..I went on to the on line flyer. An orange model..called "Bissell Pro Heat 2X Deep Cleaning System". Model # 43-6096-4 same as the green one. Except the orange one has much better reviews and somebody actually mentioned that CT would try to substitute the green model for the orange one. The orange one has a 5 yr. warranty, green one 3 yr. warranty. Both on sale for $199.00. I contacted Bissell on this and they passed the buck on to you. Feeling duped. Unless I get a satisfactory answer about this, I will be returning this unused machine and will not purchase another one from CT.. I'll just go to the States. Jeez I was always happy with CT until this. Dissapointed.
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