Thread: Canadian Tire Complaints on facebook - People Hate Crappy Tire!

Morris B.: No Christmas this year CTC took that away

Frank M.: have now gotten to the address aspect of registration and will not give me any drop down options for my Province... so i cant even finish getting online with this MCTM. great idea, too bad its such a pain too register, and navigate any online aspect. dont think im gonna take the time to continue with canadian tire.

Jacquie M.: I too cannot see a private message option or area to post so I too will go about it this way. I detest shopping in store so much, mostly due to terrible service at most outlets so online I went to try that option. After an hour of having issues with adding items to cart on what appears to be the slowest ever website imaginable, it will now not allow me to check out...is there anything at all that you can do to improve customer service and online shopping? Anything? Oh yes I also could not sign in to my account and tried 4 times before that went through. Not at all good enough. In store on Saturday and asked a young rep where the camping stoves were that were in the flyer, of course she did not know and believe it or not suggested I ask someone...bless her heart.

Brandon H.: Apparently Canadian Tire does automated robo-calls now? I just received a robocall on my *workplace* phone from Canadian Tire. I thought initially that this must be a "joe-job", or some company trying to deliberately damage CT's reputation, because marketing robo-calls are so badly received by... everyone.

But no, apparently this Canadian Tire money robocall is a real thing you do? And I'm given no option to make sure it never happens again? When I called your 888-273-3004 number the rep said that someone *else* must have accidentally given my number on their account, authorizing the call? And because of that, I'm not able to de-authorize that, because it's on someone else's account?

You do realize that I don't need an account with you... that I'm legally entitled to tell you "never call this number again" and you are REQUIRED to honor that request, right?

Hilarious !



Leon M.: how do you get hold of the automotive department? I phoned, its been ringing for 13 minutes so far.... The first time it kicked me out after 7 minutes, I just want to know IF my order is ready for pickup. C.T. Winnipeg Vermillion.
Like · Reply · November 17 at 5:23pm

Leon M.: 14 minutes and hung up on.... trying again
Like · Reply · November 17 at 5:25pm

Leon M.: 11 minutes this time before hung up on by the system, if there were only some kind of technology to solve these problems.....
Like · Reply · November 17 at 5:37pm

Leon M.: 16 minutes this time, talked to the automotive guy who asked to put me on hold, which I said yes, put on hold to music (last times it just kept ringing) then kicked out of the system.
Like · Reply · November 17 at 5:57pm

Leon M.: on hold, the music is playing, 38 minutes....
Like · Reply · November 17 at 6:37pm

Leon M.: Weill I have been on hold for 55 minutes, the music is still playing. Maybe...
Like · Reply · November 17 at 6:54pm

Leon M.: This is like Russia and you just have to learn to wait your turn.
Like · Reply · November 17 at 6:54pm

Leon M.: There are no phones there so you cannot possibly get through.
Like · Reply · November 17 at 6:55pm

Leon M.: Only 1 person is handling all the phone traffic on that end and he is on his break.
Like · Reply · November 17 at 6:55pm

Leon M.: Everyone called in sick.
Like · Reply · November 17 at 6:55pm

Leon M.: They are so busy making money at the checkout, they can't hear the phone.
Like · Reply · November 17 at 6:56pm

Leon M.: There has been a storm and maybe the phone lines are down
Like · Reply · November 17 at 6:56pm

Leon M.: Wait, I'll look outside.
Like · Reply · November 17 at 6:57pm

Leon M.: Nope.
Like · Reply · November 17 at 6:57pm

Leon M.: One hour on hold, my wife phoned the store and got a manager on the line, I talked with her and she is checking on my order, now I am on hold on TWO phones.
Like · Reply · November 17 at 7:02pm


Leon M.: Wish I had a couple more phones.
Like · Reply · November 17 at 7:02pm

Leon M.: If this works, I am gonna buy my wife some flowers.
Like · Reply · November 17 at 7:03pm

Leon M.: So it did work, I am gonna buy her the flowers cuz she read this, my order will be ready in an hour. Thanks, C.T.
Like · Reply · November 17 at 7:07pm

Jill Gargus Dear Canadian Tire:
sent today via email
I am writing to you in regards to your commercial about
"staging tricks" that has recently been aired. It is highly offensive
to me and to my industry of home staging professionals, for your
business to publicly insult my profession by implying that we use tricks
to sell houses.
We, in fact, DO
NOT use trickery to sell homes. Professional Stagers are trained to
inform home owners of property defects and aid them in getting all
defects repaired PRIOR to staging a home for sale.
We have extensive questionnaires and checklists we use to implement this process.

We also follow an industry code of ethics as well as want to make sure
that we are not committing any sort of deceit for the sake of our
clients and our own company reputations, not to mention to also protect
the Real Estate Agents we work with.
Our goal is to facilitate a "win win" outcome for the Buyers and Sellers.

We are networked with other contracted professionals such as plumbers
and electricians, and we bring in those industry professionals, to fix
and repair all items requiring attention, so that the seller can list a
home that is well prepared, cleaned, and repaired, netting them the best
price possible. Your commercial suggests that we hide defects and
specifically references to plumbing and electrical issues, which I am
sure our partnered contractors would also find offensive.
This
needs to be corrected. Consider that thousands of Stagers Nationwide,
refer untold numbers of clients every year to do home improvements, we
can direct them to another location such as Home Hardware, Rona or Home
Depot, and they will listen to us.
Your commercial is in poor taste and needs to be pulled ASAP.
Stagers across Canada are posting letters all over social media to draw attention to this:
#CanadianTireStagingFail
#BadMarketing
Hopefully you will pay attention to this.
Thank you,
Jill Gargus CEO, CID
RESA's 2013 Top 10 Professional Home Stager Canada
Simply Irresistible Interiors Inc
Edmonton, AB

Ashley L.W.: Hmm, wondering why you can't write on the page, or even the ability to message the page...
Bought wiper blades last winter, told they were the best for the winters here, and that I couldn't buy better blades.. well, that was a lie . a big waste of money.. Same problem this year.. Never trust Canadian Tire!

Jj G.: Spent $80 at church/yonge store and had to Pay Xtra $4 because I was over the 1 hour limit - most stores want you to stay and spend $$$ but these guys must be making too much, already - Contacted cust service and got the "policy" speech - I'm avoiding this location like the plague and if you care about having where you spend your money appreciated you should, too!!

Sonya M.: Hello Canadian Tire,
Like many Canadians I appreciate your continued support of youth sports programs. I have to however, take issue with your current television commercial featuring your small appliances. In the ad a couple is viewing the kitchen of a property that presumably is for sale. It is very nice and they are impressed, until your company spokesman tells them to "Hold on! I have seen this, it's a classic staging trick." The ad continues with the spokesman directing them to look at the small appliances instead, then of course water pours from the light fixture when the water tap is turned. Implying that the "staging trick" was used to mask or hide this horrible deficiency. I admit that the ad is amusing, however, the implication that staging is used to "trick" buyers or hide dangerous flaws is not amusing at all. I am a hard working entrepreneur who owns and operates a real estate styling (staging) business. I can assure you that my professional code of ethics as well as my business practices do NOT support hiding/masking/covering visible or known deficiencies or flaws or otherwise "tricking" consumers EVER. Our job is to visually market a property through highlighting positive aspects and minimizing less than ideal aspects (small room, poor floor plan, or misplaced fireplaces to name a few).
I have a well developed sense of humour and I can generally see the humour in most situations but I cannot see the humour in maligning and accusing an entire profession of misconduct in order to have an amusing advertisement. Perhaps you don't adequately understand what stagers do, many in the past haven't. Which is why we as a profession have spent the last 10 years+ educating the public. If you would like further information about staging, I would be happy to assist with any questions or direct you to two great resources: CSP International Business Training Academy and Resor med charter och reguljärflyg - Boka din resa hos Ving. Both of these organizations and their members are also anticipating your response to our disappointment.
As a small business owner I try my best to help the economy by buying Canadian and supporting Canadian business. My business type in particular often involves recommending repairs, updates and cosmetic changes for home sellers to complete and Canadian Tire would have been a source I gave my clients. It is very seldom that light fixture updates, wall repairs, cleaning supplies, paint colour changes are not needed for occupied properties. Most clients of mine want a one stop shop. I simply cannot support a business that is actively hurting mine.
Ideally, my wish would be that the commercial in question is edited to not misrepresent staging in such a negative way. Every time it airs more damage is done. As a respected colleague pointed out, I wonder what the response would be if "stager" was instead "home inspector" or "contractor"?
Shame on you Canadian Tire for putting potential profit ahead of valued customers and small businesses.

Crappy is posting absurd riddles on Facebook, to amuse Canadians ...


Jen K.: How about canadian tire answers the riddle of a store not giving rain checks on flyer items even though the flyer doesn't indicate no rain checks. Poor taste, false advertising and bad customer service. Time to head to Walmart....