Kim H.: today we went to the Williams Lake store...there was only one till open with a long line...there was however an employee at the self service tills who was not able to open a till to get the waiting customers through...when we enquired if there was another employee able to man a till we were told they were all at a meeting.
I will never use the self service tills...
I have many issues about using these machines...
They are slower
They are taking up a job that are needed in our community
I like to be served by a knowledgeable courteous employee.
frustrating because something always goes wrong.
I find it ridiculous that you pay an employee to stand around and do nothing to oversee these tills when that person could be serving the customers quickly and competently.
It is the well trained friendly staff that helps build customer loyalty that makes us want to come to Canadian Tire. Nameles, faceless tills that irritate just make us want to drive a little further and shop at Walmart.
Sincerely
Kim H.
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