Originally Posted by CTH8R
Victor B.M.: I asked when I would receive my tires, do I have to call the head office to get my question answered?
Victor B.M.: I asked when I would receive my tires, do I have to call the head office to get my question answered?
Ouch!
Andrew G.: Canadian Tire is a joke of a company! The worst customer service experience I've ever encountered. And the manager was no better to deal with. When I made my complaint to their customer relations department they said I'd hear back from the store owner in a couple of days......a week later and I still haven't heard from anyone! In such a competitive marketplace, one would think that they'd have more concern over customer satisfaction......I guess they don't really care! I won't spend another dollar at any Canadian Tire location, and when they disappear just like Zellers, Target, and Kmart - hopefully they'll look back and think - all we had to do is to service our loyal customers better! I always went to Canadian Tire before going to Home Depot or Wal-mart .......but no more!
Jessica S.F.: I will never step foot into a Canadian Tire again. After a horrible experience at their location at 401 and Weston Rd, I contacted the manager over 5 times with no resolution. I guess being threatened by one of your employees is the way your business operates.
Jessica S.F.: I have. I even contacted head office which sent two requests to the store manager for a follow up and nothing.
Janice I.: From a PR perspective and reading through the comments I think this campaign is failing.
Last edited by CTH8R; April 8th, 2015 at 05:30 AM.
Andrew G.: I already did this when I spoke to a person with your customer relations department.....a detailed explanation of what occurred on March 17th should be on file. The young lady said that the owners would be in contact with me within the next couple of days......it's been 11 if you count today! Poor service, poor response, and poor customer relations! You have my name, check to see how much I've bought and services of Canadian Tire I've used over last 20 years.
Andrew G.: Toget, thankful???? The way I was treated by an employee who was either hung over, or upset he was scheduled to work on St Patrick's Day is a disgrace! Poor customer service training, management, and corporate follow up. May be only Canadian store standing, but if they keep this up........won't be long before the disappear like Zellers, and Eaton's!!
Andrew G.: .....what else have I complained about that you are aware of? Some people just like sticking their nose where it doesn't belong!
Last edited by CTH8R; April 8th, 2015 at 05:27 AM.
Thumper M.: they ve made their money...we re just their idiots now
Jennifer-lee G.: The service at your verdun store is Terrible. Your manager there needs and attitude adjustment. Maybe a demotion, thank goodness for your Cashier Lisa and her happy to help you personality save the day.
Janet S.: Their yard works products are terrible
Rob L.: Interesting since I left a negative review on one of their products and they removed it.... Coincidence? I doubt they want their customers to leave honest reviews unless it helps them sell their products!
Thumper E.: the auto replies make me laugh...please contact custumer service so then can help you....then when you actually do...what surprise???then NEVER contact you back
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