Thread: Canadian Tire Complaints on facebook - People Hate Crappy Tire!

Very sad story:

Sharon G.:

What can I say? Canadian Tire Nanaimo is a big joke and a let down to your name as a business as a whole.
So this mess all started July 4th. My husband Gary Grewal was out with our Son in Nanaimo running errands and decided to get an oil change done at your Nanaimo store....Fine. We got it done. We live in Parksville so he brings the car home that night fine...(Pretty much right after they got it done) Sunday the car was running OK, (my husbands a truck driver by trade so I go drop him off to Ladysmith every Sunday's). Monday I then take it to work....I work in Nanoose, I was at work late that day & got off at about 12.15 am at night, driving down a dark country road (North West Bay Rd) the car starts stalling on me making very strange noises....All the while I'm praying to God that it will get me home as I live 20 minutes away and have no one here to call....The car was BAD, the engine was screeching (and the engine light came on) I was terrified....Luckily I made it home and decide to start the car up the next afternoon (remember my hubby's on the mainland) & I still need to get to work...& the kids are off for Summer and wanted to do a Timmy's run that day, so I start the engine and it's not only blowing black smoke but the engines still screeching and the cars shaking.....I run over to my neighbor who checks the oil and the dipstick comes out all thick & cruddy (he's a mechanic) and he go's I think you need to change the oil to which I replied we did just this past Saturday....(It's Tuesday 7th July now) so I call Gary (hubby) on the mainland & tell him whats going on, he tells me to go get the receipt and yes he got it done alright by Canadian Tire that Saturday & he calls them.......GUESS WHAT.....THEY PUT IN THE WRONG OIL!!!!!!!!!!! AND THEY WERE THE ONES WHO ADMITTED IT RIGHT OFF THE BAT!!!!!!
It has now been OVER 2 Weeks!!!! WE HAVE NO CAR!!!! We got it towed & it's sitting at the GM dealership & the mechanics there RIGHT AWAY diagnosed the car with "wrong oil used" that's why the TURBO's gone on it & we'll have to pay between $4-5000!!!!!! We didn't even tell them anything about the whole Canadian Tire thing!!! They said that's what it was by themselves!!!!
We went to Canadian Tire (Nanaimo) armed with all this info this past Saturday only to be laughed out of the office by the service manager JERRY......WHAT AN IDIOT!!!!!! So we've had no car for OVER 2 WEEKS & don't still know WHO'S GOING TO BE PAYING FOR THEIR MISTAKE!!!!!!!!!!!!!
TODAY (in the morning) my husband received a call from the store owner TODAYYYY!!???!!!!!!! And he said he wasn't aware of anything (not a huge surprise considering how stupid & incompetent Jerry is). He said he'd call back but still has not...............
WE HAVE CONTACTED CHECK NEWS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WARNING:- DO NOT WE REPEAT DO NOT GET YOUR OIL CHANGED AT CANADIAN TIRE EVER!!!!!!!!!!!!!! BE WARNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


More:

Canadian Tire WE NEED A COURTESY CAR AND YOU FOLKS NEED TO PAY FOR IT AND ALL THE DAMAGES DONE TO OUR OWN VEHICLE DUE TO YOUR NEGLIGENCE!!!!!!!!!
This is getting absolutely ridiculous!! All we are getting from your employees at the Nanaimo store is the run around....! Your service manager is the biggest liar out there!
Monday my husband received a call from the Nanaimo store owner who said he didn't know anything about this whole fiasco and then never called back and then ye...

The free tow is to the nearest Canadian Tire. What happens to your vehicle from there is your own lookout. If you choose to not have it repaired there, the tow is still free.

Another "happy" customer:

Elizsabeth C.:

I bought this bike at Canadian Tire, Nations Crossing Fredericton New-Brunswick, Canada on June 29 not 3 weeks later the handle bars snapped off and sent my 6 year old son flying. I tried to return the bike to the store and the manager called me a liar, embarrassed me in front of at least 10 other people and wouldn't honor the life time warranty on the Steel frame. I would like for someone from Huffy to call me I want this resolved and I'm hoping it won't take all summer. I'm going to share my facebook post here about it so I don't have to write it all out again. My phone number is 506-262-

this happened at the canadien tire at the plateau in gatineau i spent 6000 in one month in that store. one of the things i bough was a 250 pound outside fireplace. the staff could not lift if and had to use the forklift to get it in my pick up truck. when i got home i was like how am i going to get this off my truck. so i go back and buy a tailor i see a young land at a 18 wheeler loading it and the forklift is outside. i park my truck next to the 18 wheeler and tell the young lad hey i might need your help with the forklift to put this fireplace in my trailer as i can't lift it. i explained to him that i will be going in the store to buy stuff and he can help me when i get out. So i go inside the store do my purchase and come back out. By now there's a female manager outside, an annie something, with the young man. she looks at me and starts yelling at me "well I'm not taking the responsibility to touch this fireplace. I start protesting about her attitude towards a customer. she tells me just go inside the general manager will deal with you. i go inside the store and had him paged. he comes down from his office and start yelling at me right off the bat. I'm trying to explain my experience and he never let me finish a single phrase. he continued by telling me that they are not movers and it's not their responsibility to move stuff once it's bought. he had the young lad help him take it down by hand and was mooching me. ohhh that so hard to lift you made a big deal over something you could have had your buddies to help you with. i told him i spent 6000 dollars that month and he promptly replied i don't give a shit if you spent 50 000 here. i then told him i was going to complain to the better buisness bureau and again he told me do what you wont wont effect us. that company has a monopoly and treat their customers like crap because there's no one to challenge them. the government should force them to shut down or promote other companies to avoid this monopoly. it was by far the worse customer service i've received in 40 years.

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