The saga of Mario ... but at least it ends happily (spoiler: it involves boycotting CT!):
Mario A.: I went to go return an electronic item that did not work. They told me I could not return it because I opened the box and used the item. I told them that was the only way I could find out whether or not the item worked. Again, they told me that because I opened it, I was out of luck. I returned the item after three weeks of purchase. On the back of the receipt it says you have up to 90 days. When i used this arguement, they told me I opened the item so it could not be returned. Wow!!! What a great return policy. They told me I could echange the product or get a credit. I told them I will acce[t an exchange but then tehy told me they don't have the item so I would be forced to accept a credit note. I told them I only budgetted 250 dollars for this item and if I took a credit note, I would be out the 250 dollars plus the cost of having to buy it again somewhere else. I told them I could not afford that but I was basically told again that I shouldn't have opened the box...how ridiculous! What a great return policy. Buyer beware at Canadian Tire!!!!
Mario A.: I did check with the cashier. She told me it could be returned.
Mario A.: And yes, I am. 100 percent sure I asked. I always do before I make any purchase, big or small.
Mario A.: And how do you propose I find out it is defective if I don't open the box? My psychic powers have been a little rusty lately so the only way I was able to find out the item didn't work was to to open the box and try the item.
Mario A.: Why shouldn't the cashier know the policy? Isn't that a sign of poor training on Canadian Tire's part? They ARE a representative of the company and should know the policy. And, if I did what you suggested, how do I trust the customer service representative when I can't even trust the cashier? You proposing I check the website is quite ridiculous. Not everyone has the internet available to them while shopping. Besides, isn't the onus on Canadian Tire to make sure their employees know their policies so that customers have a pleasant shipping experience?Maybe I should just go to walmart, or the Bay where I know I can open the item, try it, and return it if I'm not happy! These places don't force their customers to 'line up twice: once at the customer service desk, then at a cashier before you make a purchase, nor do they require you to check their website for their policy as you suggest. Obviously, if I'm this upset, the Canadian Tire policy is NOT customer friendly. It sounds like following your advice is a lot of work and in this day of increased competition, that cannot be a good thing for Canadian Tire. Other customers will get frustrated and will leave.
Mario A.: So after all of this, I WILL make a better informed decision, and that will be to shop elsewhere so I do not need to endure the frustration.
Mario A.: And you're right, 'the policy is the policy' so my policy is there won't be a next time because I won't ever shop there again!!! So go ahead and be proud of that 'great policy'!