Thread: Canadian Tire Complaints on facebook - People Hate Crappy Tire!

Most of the complaints lately continue to be about their crappy online contests that don't work - like their online store that only sells tires - and can't even do that, LOL!

This post echoes the poor service in stores:

Jenn L.: Canadian Tire, I emailed to the email you provided days ago and rudely no response. Exactly what I figured would happen, I am more than disappointed


Now, on the DIY thread:

Gail D.: yeah .. but try to get in-store help .... spotty...

Their "first permanent store" with rent of $150:


Mikayla M.: That is probably when Canadian tire actually gave good service, and didn't sell cheap junk...

Greg H. I wonder if the original staff knew anything about the products they sold....

Bryan Winters: rent must be awfull high now as there Prices are out of control might as lell go to home depot same difference................

Not everybody is "celebrating" the 90 Years of Crap:


James S.: I rather go at home hardware than canadian tire

Bill N.: They would be better if they went union

Anne B.: That is awesome, but I bet it had better service that CT has now.

Marc V.: They need to go back to what they had started, its not a grocery store or furniture store !\

For lack of a better place, this is on the Ladders thread:


Geraldine G.: Very, very bad customer service at New Glasgow, NS CT store!!


(Or maybe the very, very bad customers service was in regards to a ladder?)

Poor customer service on auto,parts at this store:


Norma V.: So off I go to the new store in port coquitlam today. I have to replace one of the bulbs in my head lamp, bought the bulb at the Canadiantire store tried to put it in and the couldn't get the light in. So I go into the service dept and ask if they could help me??? the guy tells me yes but it will cost you, so I say ok how much?? He tells me $28.50 I was shocked I remember Canandian Tire being a helpful store, well this just sealed it for me, there are only money hungry people out there now, I told him no thanks,another person helped with the light and it took him about a minute and a half to to push the bulb in and turn it into place, in the parking lot. Oh yeah I am a woman and I have really bad arthritis in my hands so couldn't turn the bulb. Thinking if you are making 28.50 to install one bulb thats insane. Thanks for nothing!!!!

Crappy says, "Changing your car's oil regularly is ... vital".

An (ex)customers says:


Tim B.: Also Vital is NOT letting Canadian Tire Service Centres touch your car!

Hmmmm....

Also on the 'oil changes are vital ... to our profit margins' thread, we have the copy-and-paste, one-size-fits-all generic 'apology' from Crappy Tire:


Canadian Tire: Hi Louise T. We are very sorry to hear you had a bad experience with us. We consider our customers to be a top priority. Please contact us at customerservice@canadiantire.com and we will be in touch with you. Thank you for bringing this to our attention.


But what's very strange is, the original post has somehow disappeared from the Crappy facebook page. An accidental act of 'maintenance', no doubt.

But Louise then took the time to post this follow-up:


Louise T.: Indeed, I have sent you an email regarding my experience. I have never...ever...felt so humiliated and taken advantage of in any retail establishment as I did this evening.


Yikes! Must have been pretty bad!

Oil Changes are Vital:


Diane P.: I wouldnt take another vechilt to be repaired at any Canadian tire. After the way I was treated.. I was made to feel like I was a dumb women to take advantage of... 900 was quoted to fix my car and I knew there was no way so pull the car out of the shop took it down the street to budjet brake and muffler who fixed my problem for under 300.. Yah you read it right. They refused to give the diagnostic report that I had to pay for to have my car released.. Ever since then The canadian tire in coquilam on burnette hwy gets a F. and when I hear a vechile going over there I sstop them..

Not sure what the following has to do with decor: "gooseneck faucets make it easy to manoeuvre things in and out of the sink" ...


Rob T D.: Just like their return policy, their spelling is also terrible. M-A-N-E-U-V-E-R, NOT M-A-N-O-E-U-V-R-E.

Regarding 90 years (of crap):


Danny R.: Why go there. Every time I try for parts they have no idea what brakes are

George H.: That is when CTire had good customer service.

Aurèle D.: when you go at store they never have whats on special even in the morning of the sale..so what the use of shopping there.Plus since theres a new owner theres no service and ppl working there have no more smile...used to do my mech there but no more sorry and i try to shop elsewhere,sorry but its not my fav store anymore.



Brakes:

Les L.: I always do maintainence on the whole fleet twice a year. Keeps them totally reliable that they never will see a shop, especially Canadian tires incompetent mechanics that are only good to do tires.
Nathalie Leclaire-Roy: I got my brakes serviced there and now they thudder.



$50 Contest:


Ron C.: Why bother? I can get a $50 gift card just as easily by returning something valued at $50 that doesn't work. (You know, instead of getting a cash refund, like most reputable companies would give.)