A CT’er recently posted some fascinating theories on why the barrage of complains on their own Facebook page, actually shows that there are zero (and they mean ZERO!) problems at The Red Triangle of Crap.
(Of course, the main reason the CT'er types out these nuisance posts, is to try to dodge the obvious implications: that there are deep and disturbing problems with the way Crappy Tire treats its customers.)
Now, even a casual review of other companies’ Facebook pages will show that other, similar retailers do not get nearly the number of complaints on a daily basis, despite the techniques CT uses to try discourage negative posts (including out-right deletions).
But the crack-pot theory from the CT’er goes something like this: there is NOT an actual increase in complaints about CT. It only LOOKS that way, because “social media” provides a wider audience.
What if that were true? What if the rate of complaints (on a per-store or per-square-foot or per-customer basis) was unchanged over the years? Couldn’t an actual “owner” provide some statistics to back this up? Couldn’t they just post electronic documents comparing complaint rates from “the 80's, the 90's, and into 2000”?
Yet they have failed to do so, posting only flakey opinions and guess-work, in lieu of the data they claim to have!
So, we are left to guess why they have failed to do so.
Sheer laziness?
Maybe that data is above their pay grade?
Or perhaps the numbers will confirm what we already know: that CT’s product quality, customer service, and return policies have declined significantly in recent years/decades, and the rate of customer complaints has correspondingly increased.
I wonder: will the Crappy People EVER bother to share the data they say they have on complaint rates?
After all, that would back their self-serving claims, and maybe even restore some faith in their once-respected stores.
But don’t hold your breath waiting for evidence they claim to have!
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