J Mark W.: I bought a set of tires from the Preston Crossing store in Saskatoon a while back. Paid extra for the free replacement warranty. Had repeated problems with the tires not running true and subsequently not holding their balance. Finally went back a week ago and asked to have two of the tires warranteed. They inspected them, agreed that the uneven wear on the tires was a result of a defect in manufacture, and warranteed them. Then the tech "decided" my van needed a wheel alignment, and when I told them it didn't they wrote on my service order that I had refused the wheel alignment! I asked how they determined it needed a wheel alignment. The reply was that it was due to the wear on the tires they warranteed! So I asked how it was possible that the tires, which they agreed were defective and caused the uneven wear, could suddenly have wear on them caused by a misalignment on my vehicle! Here comes the best part....my free replacement warranty wasn't free at all! They charged me to mount and balance the two tires they replaced, charged me an enviro tax on each tire, charged me AGAIN for the free replacement warranty on EACH tire, and charged me for "shop supplies" on top of it all!!!! They presented me with a bill for almost $85 (which by the way is MORE than the price of one tire), and even though I was either in the store or in the waiting room the entire time, at no point did ANYONE come to talk to me or explain to me they were going to charge me like this to replace my defective tires that THEY sold me. So they present me with this bill. And then hold my van hostage until I pay it, and conveniently, the manager of the service department was out of the store! Not at all happy about this, have told ALL my family, friends, coworkers, and Facebook friends about my experience. Trust me, not only is this the LAST set of tires I will ever buy from Canadian Tire, it is quite probably the last time I will ever buy ANYTHING from them. The attitude of the people in their service department was they thought they knew everything there was to know about what they thought was wrong with my vehicle, and I was an idiot! I've been servicing my own vehicles longer than most of them have been alive, and I certainly dont appreciate being treated like that by kids less than half my age!
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