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Thread: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Sebastian M.S.: I order 4 pcs of Pirelli Ice Control winter tire a TMS and steel rim, pay online last Wed. Nov.13 the following day, I received an email stated "Your Canadian Tire order is ready to be picked up" at Canadian Tire Polo park, I came there Saturday Nov. 15 morning and the guy told me it wasn't there, i'm so disappointed

    Sebastian M.S.: "Your feedback is very important to us. We are working diligently to respond to your e-mail as quickly as possible. You can expect to receive a response from one of our Customer Service Representatives shortly" That is the reply I get when I sent email to Canadiantire customersevice.

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Victor G.: Current flyer advertised Michelin X-Ice Xi3 tires at 25% off this week. But now website is saying "Ha ha fooled you. It was not true". Reason? I was waiting for this to get new winter tires.

    Victor G.: Still waiting for any type of response.

  3. #283
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    The CTers continue to claim that, gee, we are making money, so we can't possibly need to improve, right?

    Then you read a horror-story like this, and it's seems like, gosh, shouldn't they at least TRY to fix things? Are they SURE they can last forever pulling sh*t like this???



    Karleena S. Hi! I just wanted to let you guys know of ... a bit of not-so-amazing ... service I received! I had a few issues with getting snow tires this past weekend at your Kelsey Drive, St. John's, NL location this past weekend. For starters, I called in Thursday evening and they told me there are no appointments and its first come first serve, and that they open at 7am. No problem. I brought my car in Saturday morning, however I was told when I got there that 25 cars were already put in the night before and they normally stop at 25. I was a bit upset as I was not told I could bring my car in the night before. However the guy in automotive said they would try to squeeze my car in and it would be done either Saturday or Sunday. No problem. The problem began when I had to apply for an Options Mastercard to pay for my tires. I had to wait in line at Customer Service for nearly 20 minutes as there was only one person serving people (might I add when we asked a nearby manager (I am assuming she was a manager by her outfit) she rudely replied that "there was only one cash open, that's it"). I applied for the card over the phone and was approved and was told my information was to be faxed to the store. I told this to the person at Customer Service, and they said they would send someone to get the fax so I could pay for my tires. I told her that my tires would probably not get done until tomorrow. She rudely replied that it was a one-day use card, and I would not be able to pay for my tires unless I get automotive to give me my work order. I went to automotive and they told me they couldn't give it to me, but if I called the Mastercard people back they could give me a 24 hour extension. I went back to Customer Service (where there were about 20 people in line, and still only one person serving) and she told me I could just call tomorrow, and where she was so busy she couldn't go get my fax, but she said it would be there tomorrow. Saturday passed, still no tires. Sunday came and it was around 2pm and I still hadn't heard anything. I went into the store to see the status (had to go there anyways) and the girl in automotive told me it might not get done that day (I was last in line) but it might get done the next morning. I explained to her my situation - upset about having 25 cars already in, having the Mastercard that needed to be extended, having to work the next day (two jobs), etc - she said she would do what she can. 5pm came and still no call. I called in and was told there was one car ahead of me, so mine would get done! Excellent! I get to the store at 5:45, and go to Customer Service. I explain the situation to the girl. She goes and looks for the fax, and cannot find it anywhere, and explains to me that they get rid of all paperwork at the end of the day, so they must have gotten rid of my fax. She also said I would probably have to apply again as they normally cannot resend the information. I was upset, as the application process takes 10-15 minutes, plus I had already been approved, and I just found out my car still wasn't done!

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    More tire horror stories ... Same as last year, surprise-surprise-surprise!


    Sean K. S: CT auto put a set of winter tires on my car a few years ago, when we went to change them back over to summer every single threaded stud snapped off when we tried to remove them, we were told that they were WAY over impacted on and this in turn stretched the lugs, we were told that a wheel could have possible come off during travel, do you think CT would take responsibility? NOPE! not even 1%!

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Mumzey M. B.: You are truly not sorry. If you were then I would have received a response from your "awesome team at Canadian Tire". Your mechanics ruined my tires and tried to tell me otherwise. I emailed your customer service email over a wk ago and I am yet to receive a call or response so stop apologizing and actually do something about it!

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Rachel M.: They screwed up a patch job on a tire.. Instead of a slow leak they turned it into a very fast leak. Took it to a small business mechanic, he fixed their mistake for $20. When I informed Canadian tire, the tech advised they wouldn't refund me and that if I brought it in in the evening (which I did) it was probably a teenager/student working on my car.. Which is why it wasn't fixed properly.. I don't mind paying for quality, but some accountability goes a long way when a simple mistake is made.
    Like · 7 hours ago

    Suresh Y: ROTF!!!

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Sooooo funny. That "Tire" is in their name!

    But not so funny, how they routinely nearly kill people ...


    Marylou E.: Canadian tire sucks, the mechanic in Hamilton over torqued my tires and all bolts were sheared of my truck..this could of been fatal..!!

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Some people tried to blame her for Crappy's choice to force customers to complain in a random facebook thread:


    Marylou E: I only posted because now they are trying to brush it under the rug, please know I am not against giving to families in need, I only was trying to say, " if this tire flew off on the 401, and coused a severe accident, or anywere for this matter, all lives are more valuable than gifts! I am upset yes, but grateful no one was hurt, and as for giving at Xmas time, of course I think its wonderful..

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Sarah G.: HI; Canadian Tire just broke my vans door today while I was getting.....TIRES....Please let me know what I can do about this.
    Manager thought if he could stand there and say not our problem all day
    long that nothing would happen. They admitted to using the door last.
    STORE location-- 1156 Dundas St. in Mississagua, Merry Christmas to a single mom with 4 kids, Sarah

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Yet another 'wheel fell off' story. Almost a yawner, but I guess it's scary when you weren't prepared for Craay's epic (and predictable) incompetence:


    Míchael S.: Is the soon-to-be-viral story true, about the woman who took her car to a London Canadian Tire auto repair location, only to have a tire fall off as she drove away. She says the location denied any wrongdoing. The woman missed a job interview as well. #HorribleCustomerService

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