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Thread: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

  1. #311
    Senior Member CTH8R's Avatar
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    LOL!

    Peter M.:
    Email address you provide bounces back as undeliverable ... similar to the service manager who cannot deliver service

  2. #312
    Senior Member CTH8R's Avatar
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Pete M.: I also send an email to cdn tire customer relations two days ago but no reply, nice ! Thought maybe a message to the @Big Cheese@ might get a response but guess not. Their service has gone down the toilet since they started trying to compete with the big boxes !

  3. #313
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Multiple ways to suck in one, sad story:

    Jerome M.:

    Canadian Tire - Tire Repair Fail....
    I live out in the country and had the unfortunate case where I picked up a nail in a tire. Given I could not get it repaired right away, I used a temporary tire plug, prior purchase from Canadian Tire part number 009-2140-6, intended as a "temporary repair of tubeless tire punctures" - per info on packaging. - all is good at this point.
    The packaging also states "The general industry standard recommends a combination of plug and inner liner patch to be considered a permanent repair. Please see a tire repair professional as soon as possible." - OK Got it...
    Last night I made it into town to have the tire permanently repaired at my favourite Canadian Tire Store... However, I was informed that they could not, or dare I say would not, fix the tire as it already had a plug put in and they could not put in a new plug as it would not seal and continue to leak. As this did not make any sense to me, after further questioning they conceded that it was store and "corporate policy" not to repair a hole that already had a temporary plug put in the tire for liability reasons. Even after I pointed out the label on the package I took directly from the shelf in the store, it was conceded that I had a point, that their position was contradictory, but they would still not fix the tire.
    So for anyone who takes initiative to temporarily fix a flat tire with a temporary tire plug purchased from Canadian Tire, be forewarned that Canadian Tire will not make a permanent repair of your tire using the industry standard practice as identified on the packaging that a "tire professional" would do.
    And before you suggest that the damage the tire was too significant to repair, I just went to another tire shop, and without even knowing about my prior poor service I had received, they not only repaired the tire but balanced it for no charge $0.00 was my bill. They even gave me a tip that the next time I remove a tire form the rim I should mark where the valve stem is so that they could remount the tire the same place to make re- balancing easier. It was then that I politely told them that I did not dismount the tire but the prior tire shop that refused to fix the tire had... I could not explain why they did not mark the tire to make it easier to remount and balance....

  4. #314

    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    An interesting things about tire "installation", is that it covers many steps, including the following:

    - Remove the wheel from the vehicle.
    - Dismount the old tire from the rim.
    - Install the pressure sensor, value stem, etc.
    - Mount the new tire on the rim.
    - Balance the wheel.
    - Bolt the wheel onto the vehicle.

    I guess any of these fundamental steps could be deliberately excluded from an "installation", so that the shop can gouge an innocent customer for some extra cash.

    But you know what? Lots of tire shops will include balancing as part of "installation", and even alignment and sometimes patches and rotation for the life of the tire!


    Costco Costco.ca: Shop for Tires
    "Lifetime services include inflation pressure checks, tire balancing, tire rotations, as well as flat repairs."


    Walmart: http://www.walmart.ca/en/automotive/tires/N-2095

    "All new tire purchases at Walmart come with: no charge road hazard warranty, free flat repairs for life and no charge tire rotation every 10,000 km."


    But guess who's different? Guess who considers balancing (an essential part of every tire installation, by the way), as an optional extra that has it's own, separate charge?

    Yup, you guessed it: Crappy Tire:

    Canadian Tire

    "you are also responsible for ... installation, balancing, rotation, alignment, disposal fee and applicable taxes".
    Last edited by CT Challenger; July 14th, 2015 at 07:50 PM.

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