Gavin Tyler Root Those MF's have everything but tires. They wasted an entire day trying to figure out how to put tires on my van and failed. I've never in my life encountered more incompetence, less care, or overall disregard for customers. Don't shop there.
Another example of the level of competence and customer service one can expect from Canadian Tire, when working on their name-sake product:
Sasha Savic Went to Canadian Tire to replace tires. Idiots broke my Tire Pressure Monitoring System sensor. Then they claim it was broken when I came in for service! smh
More incompetence, but at least they didn't make a wheel fall off:
Linda Tarry-Schulz Can't trust Cdn Tire! Oh sorry we forgot to order your little tire! I'll call you later today! Still waiting!! No call!!!go back this evening! Sorry! Nothing to be found-yet! This is so stupid!!!
Trenton Paul My friend drove 40k to buy a set of tires advertised by your store in Grand Falls, NB. Only one tire available in that size, said the sales associate, the display tire. My friend said, why only one tire? Oh I get it, he said, you're Canadian Tire, not Canadian Tires.
Mark DosSantos Dont ever take your car there .They cant even change a tire.Got 4 rims ruined they forgot to tighten.Then they said it was my fault. CANADIEN TIRE SUCKS..... never bin there since......
This man had to wait a LONG time to get him rims:
Terry Reid One day shy of 2 months, rims and tires installed. As for getting assistance, followed the advice of Canadian Tire here on facebook and passed along contact info as asked via e-mail. Response was "Your e-mail is vague with information. It does not describe whether this is an online order or a store order. If your order was placed at your local Canadian Tire store, please contact the store involved and request to speak with the parts manager so that your order can be looked into". Not the type of response I was expecting. Not going to the local rep. either
Interesting - a big gap in their on-line tire purchasing process, and CT isn't taking any responsibility for fixing it:
John Vanderlip Here's an annoying fact, shopping at Canadian Tire online requires that you own a printer. They don't actually tell you that until they have your money of course. I recently bought a tire online, I got the email confirmation saying my tire would be ready in two days for pickup. Sure enough two days later I get an email saying my tire was ready. I did all this online and everything went nice and smooth. I go to the store to pickup my paid for tire. The guy asks for my receipt, I pull out my phone and show him the email and receipt. He rudely tells me I have to go home and print it out. WTF!!! I rent cars, check in to hotels, board airplanes and shop at future shop or best buy without owning a printer. I said fine, I'll go get my money back. I went to customer service and explained the situation. They gave me the same run-a-round and looked at me in total disbelief. How could I have the nerve to think that I could complete a transaction digitally. I couldn't get my money back. I went home and called Canadian tire online services and was told they can't refund my money and I had to deal with it in store. I now have to either find a printer or file a dispute with my credit card company. Nowhere on the website or in the emails did it state that I needed a printer to shop online with Canadian Tire, the worst part is, they actually charge your card immediately. So they really have you stuck.
This one was posted a while ago on the Unicity/Portage store thread. Seems the problems are still happening, going by their own Facebook thread:
See https://www.canadiantiresucks.net/ca....html#post2452
I took my car to a Canadian Tire Shop and had a tire installed. When I came to pick up the car, Doug handed me a lug nut and said that it was damaged when they removed it and they did not have a replacement in stock. I work in a garage so I told them that it was "no problem" because I could probably get one and get someone to put it on for me. I asked him if it was safe to drive and he said “Yes, that it would even pass a safety”. The next morning when I asked one of our mechanics, they looked at the nut and at the bolt and found the bolt was ruined as well. They could easily tell (from looking at where the damage was) that the damage had been done to both when the nut was being put back on and that the bolt will have to be replaced. I went back to Canadian Tire with one of our mechanics and the manager there got very irate and refused to even discuss the issue with us.
Similar problem, differ store, also,posted to that same thread:
Pretty much the same thing just happened to me.
The Dalhousie store in Calgary destroyed one of my wheel studs by cross-threading the nut onto it
with an air wrench, and then refused to admit they had even touched it.
I'm am 100% sure it was fine when I brought it in.
These people flat out lied to my face.
Vague ... But compelling ...
Kyle Kellar canadian tire was the worst mistake i ever made ... I took my vehicle there to have my tiresll
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