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Thread: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

  1. #61
    Senior Member CTH8R's Avatar
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    This one's starting to sound familiar ...

    Alex Perry Well, I realize I need new brakes so I bring my car in. Driving on the 401 and realize that jackass in your store didn't put a wheel on right. I was one small bump away from losing my wheel. Thank you for the $700 in damages and the loops I had to jump though to get that money from you!
    Seriously, never ever let these guys touch your car.

  2. #62
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    One about a tire order gone wrong:


    Pat Frost LIKE Canadian Tire? I cannot stand Canadian Tire.I ordered two new tires and they told me three days as they had to order them in.......it has been three months and I have never heard back from them.I went elsewhere and had my tires and installed in less than two days.

  3. #63
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    One about a tire repair gone wrong, in reply to "What do you need ..." thread:


    Andrew Hoffmann One thing one doesn't need is when you go to Canadian Tire to get a low tire looked at.
    After going home to check the tire psi to see if its matched with the others, just to find its at 70psi... Car tire is rated for (50psi max) the rest of the tires were 35psi.
    They had the gall to have me wait for 2hours for it, had to hand in my keys, and pay $40 for it.
    After calling in my complaint, the best they could offer me was to let the air out of my tire again to match the rest.
    Thanks Canadian Tire.
    If I couldn't do that on my own.?
    That tire still leaked. Trail Tire
    my friends, that's where tires get fixed...
    Last edited by CTH8R; February 10th, 2013 at 10:57 PM.

  4. #64
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    FB post, in response to CT's spam on plumbing repairs:


    Johan Fehr Go to Canadian tire for lessons on how to cossthread wheel nuts

  5. #65
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Same guy, different thread on CT's FB page:

    Johan Fehr Wow, I bought 2 tires from your company in Grande Prairie. After 2 return trips to get the tires sealed, I ended up at Kal tire whosealed the tires. Then, upon removing an old tire that had been rotated by Canadian Tire, I notced the whole lug come out. OOPS, CROSS THREADED THE NUT Good job

  6. #66
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    There's a detailed post on a new thread at https://www.canadiantiresucks.net/ge....html#post8189.

    I've edited it down a bit, for the part on CT's problems:


    I live in Burnaby, BC. My Canadian Tire experience could have deeper legal ramifications, so I would appreciate everyone to read it.

    In October of 2012, my car a 1996 Saturn needed four winter tires. I went to the Canadian Tire website, and it told me that for my model of car I needed size 15 tires. According to the website, in order to ensure the store had the inventory I had to buy these tires on a credit card. I chose to use my HBC MasterCard. The invoice was produced, with an Oakville ON address.

    The inventory was confirmed to be at the store, so I made my appointment for the morning of October 31, 2012. The service manager took my invoice and found it in his computer. I asked that they also check my brakes for me which was something that I also thought was the responsible thing to do. I also requested they call me if any expense beyond the tires was required.

    I went to breakfast at a nearby restaurant, and my phone rang. It was the service manager who told me the tires I had ordered over the Internet were too large for the car. That I actually required size 14's. When I agreed to that the service manager said he would cancel the Oakville invoice and start a new one. At the time I saw no problem.

    Of course my phone rang again shortly after this. The service manager told me I needed a lot of brake work, so I okayed that and an oil change. I was pretty certain the car needed the work, and with winter coming I figured all was a good idea.

    When it came time to pay the bill, the Oakville invoice was returned to me, marked with "cancel" and "refund" by the service manager on its face, and the new invoice was shown to me. Now I have no argument with the brake work, oil change and installation of the size 14 tires, but here is where things got weird.

    The first cashier was a young male trainee, and when I asked him if he knew how to handle rebates, he called a more senior cashier. That woman started a till tape for my BC produced invoice with the reversal of the costs from the Oakville invoice. She told me it would remove the charges for the four size 15 tires from my credit card. I believe she was unaware at the time there were two invoices involved.

    The bill came out to be over eleven hundred dollars which I paid in full within the time allowed to avoid interest charges on the MasterCard. However, the over four hundred dollars for the size 15's on the Oakville invoice were still on my credit card statement.

    I called the store and was told I would still have to pay for the size 15's that I never bought. I appealed to the HBC Credit Services, and Capital One Bank Canada that owns all of the MasterCard operations regardless of what name they put in front of it. At one point HBC Credit Services agreed with the invoices and till tape I faxed to them, and zeroed my MasterCard account. Then suddenly and without explanation, reversed their decision and put the charge back onto the card.

    Neither the manager of the Canadian Tire store, nor representatives of Capital One Bank, Canada or HBC Credit Card Services have offerred to explain to me why I owe money for tires I did not buy.

    I did not know where to turn so I am in the process of paying off the over $400 dollars, now plus credit card interest, for tires I did not buy.

    What is important here is, has anyone else out there had a similar or identical situation with the purchase of tires at Canadian Tire. If this is happening any where else in the country, then perhaps we should get the RCMP Commercial Crimes Branch involved.

    If you have had a similar thing happen to you, and you still have the receipts to prove it, please contact me so we might decide to go after Canadian Tire as a group.

    Thanks for reading.

    I0N0K8

  7. #67
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Recent tire-related event at a CT (dis)service center:


    Nelly M: I will never use Canadian Tire, I brought my car to put my summer tires, and he refused because he wanted me to buy 2 new tires and I declined his request. I went to Honda L'Allier in VSL and they did the job, they mentioned to me that 2 of my tires will need to be replaced, but not right now, I still have the summer to drive with them on my car. SHAME ON YOU CANADIAN TIRE, I guess your guy at the counter wanted to make his commission, but because I refused to change my 2 tires, he refused to do the job. SO PEOPLE BE AWARE on how CT treats the customers, maybe he thought they could put pressure on a woman and take money out of her easily.

  8. #68
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Latest horror story:



    Danielle P.: So I have a story about the abysmal business practices of Canadian Tire. Three months ago in the dead of winter we ordered a new set of tires. We were told we would receive the tires in a week. TWO WEEKS later we receive a call stating that the tires were out of stock. THREE MONTHS LATER we had tires installed on our car. For the past three weeks our tires pressure has been fluctuating and decreasing. This confused us as we paid an extra $50 to have nitrogen put in our tires. Upon inspection we not only noticed that our tires were filled with air, but that the 255 sized tires we paid for were in actuality 215 sized. THIS EXTREMELY DANGEROUS as the lowest tire size our car permits is a 225. Not only were we not rendered services and materials that were paid for, the negligence and unprofessional-ism of Canadian Tire is a real danger to us until we take the car in to get this fixed.
    Last edited by CTH8R; April 13th, 2013 at 05:09 AM.

  9. #69
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Adriano O.: Heartland-Mississauga... More than 5 hours to brake pads and rotor change. The shop crew all playing and have fun and the idiot customer here waiting. Thanks Canadian Tire. Never again me or my friends

  10. #70
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    CT keeps inventing new ways to suck ... at tires:

    Donna W.: I'm not happy with CT as well. Poo Poo on customer service. I spent money on a tow instead of tires in the Oakville the store. I just needed help to take off a spare tire. I will not use CT ever.

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