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Thread: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

  1. #1

    Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    It's ironic that a familiar store with the word 'tire' right in its name would do so poorly at stocking, selling, installing, servicing and providing warranties for its name-sake product.

    Yet their gradual decline in the automotive field is well-known, despite their recent attempts to reverse this trend.

    But their supposed efforts don't seem to be paying off, based on recent comments.


    Here's one from just a few minutes ago, posted to their very own facebook 'fan' page, Canadian Tire | Facebook



    Jąŷ-Sĭn Dŕűŧt: I have an issue...i went into your winnipeg, unicity store and purchased a moto-master AW at 205-75-R15 well they installed a 205-70-R15 and well after being parked right after it was deflated because wrong tire size...well here is the big problem, not only did i sit in ur store for 3 hours i am now here another 3 hours stuck while im waiting for you ll to fix your mess up.. I dont think thia is right, 6 hours total ive wasted to buy your product and have it installed...not very good canadian tire...not good at all

  2. #2

    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Here's very detailed story of poor sales and installation, both online and in stores, from this site: https://www.facebook.com/SimonizPres...rRipoffAndCrap


    Letter to Canadian Tire from an unhappy customer!
    by Simoniz Pressure washer Ripoff on Tuesday, September 4, 2012 at 2:20pm
    I was searching for people who have had problems and came across this. Enjoy!


    An Open Letter To Canadian Tire:

    Dear Canadian Tire,

    I realize that you are a Canadian company. Based on my 30+ years of experience in Ontario, my frequent trips to your rubber-scented store with my father over the years, and the implications of your name, I assumed that you would be a wise choice for me to purchase tires from.

    I was wrong.

    I am not quite sure how a store named CANADIAN mothereffing TIRE could suck so damn much at the entire process of selecting, purchasing, receiving and installing tires, explaining warranty, and recording info like my odometer reading.

    My personal experience was PAINFUL when purchasing tires at Canadian Tire. I called to ask what the best option would be for my wee car. I had it narrowed to 3 choices (What?! The New Husband refused me to research this shit for weeks on end like I normally do, so I had to act fast), all of which your tire rep insisted were "fine tah-ers".

    Could he comment on the all season-ness? No. Would any be better in wet conditions? Not sure.

    Okay, fine, I'll take the Michelins.

    You have 4 in the store? Perfect, can you please hold them and I'll bring my car in?

    No, you won't hold them? Ok. What if I give you my credit card info? No? Can I just come into the store now? No? Because you are busy? WTF?

    So I called back later to schedule an appointment. The new gent explained that the system wasn't working right and that he didn't know what to do, but I "could just come in when we open tomorrow first thing, and if you get here first you hopefully shouldn't have a problem".

    Reassuring.

    Gee, sounds swell. I really hope I can get up early, head to your shop, HOPE you have the 4 tires I want, and ASSUME you will install them then for me.

    Screw it. If in-store wasn't reliable, I'd order online.

    Despite the name, they suck when it comes to tire purchases.

    Dear God. If any store has ABSOLUTELY no communication between online tire transactions and the store, Canadian Tire takes the prize when ordering tires online.

    Be advised, dear Canadian Tire customer, that your online confirmation is NOT a receipt, but that you will get a receipt in store. HOWEVER, once you get to the store, the store will tell you there is no record of purchase and no receipt to give you, because "you didn't buy the tires from us. You bought them online."

    Uhh... but...?

    Canadian Tire online emailed me at least three times to tell me to CALL MY MOTHEREFFING SELECTED STORE to schedule my installation.

    Said local store had no record of my tires. For days. And days. And a few more days, while assuring they would call me once my tires were delivered to the store.

    They did not call. Ever.

    Online emailed me AGAIN.

    So, dear Canadian Tire customer, after you walk in to the store with your online confirmation and wait 15 minutes for them to locate the tires that they do, in fact, have in store with your name on...

    - You will get to hear the guys at the desk takes bets on what one employee decides to "sell" someone that day (Niiiiiice).

    - You will be temporarily talked into an additional $7/tire warranty to replace your tire because (and I quote) "the included warranty isn't really a warranty and you're screwed if damage happens near your sidewall."

    - Your husband will tell you the extra warranty is bullshit and you will save yourself $60.

    - You will have to call the store 3 more times, and make another return trip because they have 'accidentally' recorded your odometer reading 8,000 km LOWER than your odometer reading, which impacts your not-very-comprehensive "comprehensive" warranty. (Be sure they correct this in their system with a new work order, even if they protest, tell you there is nothing they can do if you've already "cashed out", and offer to correct it in pen, in their own hand writing).

    - Don't give them the business or the satisfaction of forcing you into an overpriced alignment "check" for $50, or an alignment for $90. Take your shit elsewhere. It will NOT void your warranty if you don't get it done then and there. I'm going to get it done at Active Green & Ross.

    Even your main customer service line wouldn't confirm if not getting an alignment would void my warranty.

    In truth, it would seem that uneven wear due to misalignment is not covered in your warranty, but by the sounds of it, not much is covered in your warranty... so... as a Canadian Tire customer, why would you want to spend another $100 at Crappy Tire?

    Anyway Canadian Tire, if you are truly looking to get back to being a leader in tire sales once more, you have a hell of a lot of work to do. PATHETIC, after spending nearly $1,000 in goods and services, along with much too long on the phone and in store.

    Apathetically furiously yours, Stephanie

    p.s. The more I hear that damn whistle on your commercials, the more rage-y I get. Just sayin'.

    p.p.s. I look forward to your cease and desist letter.

    p.p.p.s. Yandie had it right... I forgot that my father has referred to your company as Crappy Tire for as long as I can remember. How... relevant.
    Last edited by CT Challenger; September 6th, 2012 at 11:22 AM.

  3. #3
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Here's a story from this thread, June 2010: Canadian Tire Fails at Tires


    Bought used 944 with winter tires on it. It came with a set of summers. I put the summers on but they were so bad I thought the car was going to rattle itself apart. Initial plan was to drive to the US on said crappy tires and get new ones there for about 1/2 the price of what I would pay up here. However, the tires were so crappy that I didn't want to make the drive all the way there on them. So since Canadian Tire has the word "tire" in their name I figured that was at least one thing they couldn't screw up and they might have the right sizes in stock since the Porsche takes two different sized tires and has two different sized rims.

    Canadian Tire experience:

    So I go to the Canadian Tire in Milton. They have one size in stock. They tell me the store on Woodlawn in Guelph has the other size in stock. I buy the one set in Milton and drive to the Woodlawn store (I was going to Guelph anyway). I buy the second set at the Woodlawn store but they tell me I need to go to a "specialty shop" to have them installed. Apparently I was wrong in assuming that having the word "tire" in the name meant they'd be half decent at them. Anyway, I ask if they can ask the Stone Road location if they can install them. I am told that they cannot because it would be too hard to explain over the phone (Um, why? There's only so many measurements on a wheel/tire combo to discuss that could make a difference... anyway, on with the story...).

    So I drive to the Stone Road location. They tell me they have no idea what the people at the Woodlawn store were talking about and they can install them but they do not have time. I need to come back the next day first thing in the morning. I do so. I am the very first person in the store when they open. It still takes them over 4 hours to install my tires.

    A day or two later I realize they have screwed up bad. They put the larger tires on one side of the car and the smaller tires on the other. What the hell? So I stop at the Milton store on the way home from work (I live near Guelph and work in Mississauga). They basically tell me the people at the other store must be retarded or something and "fix" the problem (so I thought). I double checked this time that the larger tires were on the back and smaller on the front. All good.

    A few days later I notice there is a large chunk missing out of my body work near the bottom of the car. Obviously from a misplaced lift or something. There is no way something on the road caused the dent. As far as I'm concerned someone at Canadian Tire did this as I would have noticed it when I swapped the winter and summer wheels and no one else has lifted the car. I send an email to Customer Service complaining about my bad service and that I would like them to repair this chunk missing from the bottom of my car. I get no response (as I expected).

    So today (many weeks later) while working on the car I thought it was odd that the driver's side front wheel was lined up with the fender while the other one was inset about 1-2 inches. Upon farther investigation I realize that on the driver's side, even though the tires are correct, the rims are swapped. The larger (wider) rim is on the front and the smaller rim on the back. So the smaller tire is on the larger rim and the larger tire on the smaller rim. What the hell?

    Anyway, now I'm to the point where I feel I should be reimbursed the installation cost ($120 or something like that) due to all the hassle and repeat visits I had to make; have the tires/rims swapped around for free to make it "right"; and that they should pay to repair the dent/missing chunk in my body work. If I wanted hassle/to waste time I would've just driven to the US and got tires for half the price.

    Sorry for the long story. They just piss me off so much. It's like they really don't want my business. Every time I'm about to go there I'm thinking, "No, they did crappy work last time. You're going to regret it." But I give them the chance anyway. Then they screw it up again. From now on I think I'm just going to rent a car if I need emergency work done on the weekend/evenings than submit myself to Canadian Tire's abuse.

  4. #4

    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Another story, from November here: Canadian Tire Fails at Tires

    A guy I know noticed one of his tires was little flat and found a nail in it. The tires are less than a year old and maybe 10K on them. He was out of town in Cobourg ON. The guy was told the tire could not be fixed. This fellow has some mental illness and is slow. So Canadian tire sold him a new tire for $196.+. He showed me the tire and I nearly flipped --- the tire was almost brand new --- all it had was a roofing nail in it. I took it to my garage --- $10 repair + HST. If the tire had gone flat on the highway --- CAA would have fixed it for $0 as part of their service. I could not believe how Cdn Tire took advantage of this guy or why the company would bother. Anyway they made an enemy out of me a lot of other people over this matter. I can be a formitable enemy. I am going after getting this guys money back. Anyon elase with similar stories.

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Elaine Childerhose-Smith: I ordered a set of 4 Michelin X ice 3 tires on Sunday October 21st. The website said I would receive an e-mail from the store and I could phone to SCHEDULE installation. Got the e-mail a week later, called the store and was told, "No appointments for tires." I was pretty disappointed with the misinformation followed by the terrible attitude of the automotive staff. You're website is deceptive - and many of the store staff are rude!

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Brent Greentree: Hahahaahaha, tried to buy TIRES at 2 different locations in Red Deer and couldn't get them?!? Canadian Tire??? Hahahaahahahahahaa Want some Christmas lights??? Wtf??

  7. #7
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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Linda Mclean Roy: Canadian Tire is a store that really sucks. No warranty outside Canada for the things they are supposed to be known for "TIRES" PLease look into their store policies before buying, as it is "BUYERS BEWARE" CANADIAN TIRE YOU REALLY SUCK!!!!
    6 minutes ago Like

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Mario Perrier: I wouldent take a wheelbarrow with a flat tire to your store in newminas after my experience purchasing 4 tires and having them installed and telling them not to use a impact on them and they still did, when it came time to change a flat tire could not remove the wheel nuts and ended up breaking a tire iron and 2 powerbars and took the truck back to there store where they had to cut all the wheel studs off with torches and then gave me a bill for over $350 witch I told them to shove up there @** because they where the cause of the problem

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Paul Keating: The Kanata store destroyed one of my summer tires (tore off 6" of the bead) when swapping my new winters on and scraped up my aluminum wheels in the process. Offered me a "discount" on a new tire. New tires vibrate like crazy. Taking the truck somewhere else to get them broken down, remounted and rebalanced. How's that for "Tire Smart"?

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    Re: Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    Laurie W Baker: just like to mention that i went to can. tire to get my tire put on a rim with one way tread,went to pick it up later,it was on backwards,after waiting to get it installed.and 7 days later,its leaking...am I tire smart,not for going to can.tire im NOT!!!

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