CTH8R

New member
This story is just horrible!


Michael M.: We had put our car in for an mvi. When I mentioned about getting a second opinion they pulled the temporary which allowed the car to be driven off. So the car couldn't be driven and my wife who was 8 months pregnant was left to walk a twenty minute walk to work. This was at your Quinpool store in Halifax. When I had addressed what had happened he chuckled at my now lack of choices as if an oh well... The car was removed from the premises and we've never been back. This would have been around March 2010.
 

CTH8R

New member
Sherry B.: Just had a horrendous ordeal with Canadian tire Red Deer South, after the first battery dies they charge me to put the second one in when it is warrantied, then the second one dies and kills my cluster and radio, and I spend four hours waiting with no service while they leave my vehicle running so is does not die again. I end up having to take it elsewhere, for service who only find the battery as an issue and since it was completely dead after only 8 months this time they have to put a battery in so I can take it home and tell me to take it to the dealership to figure out why the dead battery made the instrument panel and radio stop costing me further. I take the battery I got from Canadian tire to the store I got it from and they will not give me a refund or a credit only another crappy battery which I explained the ordeal. They were rude and told me to tell anyone I wanted about this they did not care that is their policy. I was a loyal customer as was my mom but no more, completely unimpressed with their lack of integrity and unwillingness to make things right. This cost me well over $50.
 

CTH8R

New member
This story is just horrible!


Michael M.: We had put our car in for an mvi. When I mentioned about getting a second opinion they pulled the temporary which allowed the car to be driven off. So the car couldn't be driven and my wife who was 8 months pregnant was left to walk a twenty minute walk to work. This was at your Quinpool store in Halifax. When I had addressed what had happened he chuckled at my now lack of choices as if an oh well... The car was removed from the premises and we've never been back. This would have been around March 2010.


Follow-ups:

Michael M.: You asked if I had called customer service. After everyone had backed their own people we gave up. I did call customer service after awhile however was told where time had passed there was nothing that could be done. Surprise. Sorry but that really sucks there's no other way of putting it

Michael M.: Not to mention I am a truck driver so no need to preach safety Canadian Tire as a whole is like that with their automotive dept. I know quite a few people who won't go there due to problems of overcharging

Michael M.:put yourself in my place having a very pregnant wife at the time. Nothing was done to rectify the problem of her having no transportation to her office which was 9 blocks away.
 
Last edited:

CTH8R

New member
Pam A.: Had my brakes done and the light stayed on. Took the car back 4 times, they found a 39 cent spring was missing. I was charged 39 cents plus tax and $39.00 to install it.
 

CTH8R

New member
Dave D.: On a recent visit by my wife to get my oil changed I requested that while on the hoist that they check the rear differential fluid level. She was imformed that it would cost $34 to do that. She called me and told me the cost. At that time if I hadn't been going away the next day I probably would have told them to put it in the ground and left the store. I realize everyone is cutting corners but $34 to remove a plug and check the level a task that would take a total of two minutes is absolutely ridiculous. That $34 cost CTC a longtime customer.
 

CTH8R

New member
Linda M.: They tried to rip me off for a nice $450. job on my car, took it to another service stn. and half the stuff I didnt need and the main job only cost $125.00.
 

CTH8R

New member
Marwyn H.: What ever you do don't take your car to Marlboro mall ct the auto manager should not have that job

More:

Marwyn H.: Don't go to the CT store in Marlboro mall in Calgary the auto shop is a rip off lmao got me for over 2500 and while I was waiting they informed a lady with her 2 small children that her bill was over 3000 and it was extremely unsafe to drive. She could not afford all the repairs they put the old parts back on and sent her on her way! Hmmm thought they were an inspection place anyways calling BBB today
 

CTH8R

New member
Over-charge. Filter might not have even needed to be changed.


David E.: MAJOR GRIPE! I took my daughter's car to Canadian Tire a few months ago for a brake light repair and an oil change. While they were working on the car the mechanic informed me that the air filter was dirty and needed to be changed. I asked how much the filter was and was told $13 and change. When I was checking out I asked about a 0.3 hour labour charge. It was over $28. I was told it was the standard charge for changing an air filter. What the heck? I've never been charged for changing an air filter during an oil change. Is this new? She has a Pontiac G6. There are 3 screws to remove in order to take off the plastic lid. The filter is a flat thing that sits inside like a white, pleated mat. Easiest thing in the world to change. They had to open the lid just to examine it. If I had said no to a new filter they would have had to put it back together anyhow. They wouldn't have charged me to look at it. That's part of the job. I could train a monkey to do this. It takes less than 3 minutes in a demonstration video on YouTube. How can they possibly justify charging for this?
 

CTH8R

New member
Rachel P.: no integrity with with the mechanic shop on 130th in calgary! asked for a complete quote 2 weeks ago, made an apppointment and waited 2 weeks to be told today the service would be double what i was quoted. not impressed.
 

CTH8R

New member
Should she email Customer (Dis)Service?



Rachel P.: thats ok - i've wasted enough time with Canadian Tire.
 

CTH8R

New member
Evelyn W.: How do I remove this from my facebook page, Canadian tire is one of the worst places to shop or have any work done on your vehicle. Yea I now have airconditioning, thanks to someone is a backyard mechanic and it cost me $40.00. He said Canadian tire should have been able to determine the leak, fix it and recharge the system which is exactly what he did in one hour. With Canadian tire it took 3 months of them telling me it was fixed and at least 10hours of my valuable time and still no airconditioning. JUST SAY NO TO CANADAIAN TIRE.
 

CTH8R

New member
What's needed for a road trip?

Gord P.: Not Canadian tire money thats your sure or your guys ripping off every woman that goes to get there car fixed at your stores l.don't no.how you man can look at your.selfs in the morning
 

CTH8R

New member
Incompetent:


Victoria P.: I recently had a terrible experience with Canadian Tire. I took my car in to the automotive shop because it was making noise. they said it was the breaks, they replaced them cost $400. took the car home still making the exact same noise. took it back the next day, they had it all day and said it was a different issue. another $400. its been a week since then and the noise is slowly getting louder. I now will be taking my car somewhere else since the mechanics at Canadian Tire in Woodbridge on hwy 7 obviously have no idea what they are doing. they should not have an automotive department if they cannot hire qualified people to work in it.
 

CTH8R

New member
CT even sucks at repairs of auto-related accessories that they, themselves, assembled incorrectly:

---

Brian D.W.:

I just purchased an $849.00 trailer from the Cold Lake Canadian Tire today, (Plus $100.00 assembly which the sales lad told me they just started charging this year).

There was an issue with the signal lights not responding for the five pin flat connector.

I also purchased the ball, locking pin and the hitch bar bringing my new trailer up to over a grand. Then went back to see if they could test the trailer electrical connection to see if maybe the wires had been crossed during the assembly, (which I mentioned I paid $100 extra for).

The servicing manager told me that I could purchase some sort of tester and check it myself, and that I should start with testing my 2013 Ford escape which I've had for a week first.

I asked if they couldn't just get a mechanic to test the trailer wiring to rule that possibility out, as I just paid over a grand for it, including the assembly charge.

He told me that assembly did not cover electrical, and that I would have to buy the tester and do it myself.

So, I asked him if I did purchase the tester and we determined that the vehicle electrical was working well, and it did turn out to be the trailer wiring that was the problem, would they refund the tester. He said no.

I must admit that the service manager remained calm and polite during the entire interaction, though I began to feel increasingly irritated and "Ripped Off" by Canadian Tire.

"So,", I continued, "what would Canadian Tire do for me if it turned out that the trailer wiring was faulty?", to which he replied, "Well, considering that it's so new, it would just be easier to exchange the trailer."

I said that rather than purchase the $14.00 tester on top of the grand plus I'd just spent on the trailer, I'll go down to the registry office tomorrow to see if they will refund the $110.00 I spent on registering a plate for the trailer and return it tomorrow.

I really think the fellow was amused with the entire interaction, and really has no concern for the customers or Canadian Tires good name and reputation.

This is the second incident that I experienced at the Cold Lake Canadian Tire. The first incident occurred two years ago when I arrived in Cold Lake, and had my vehicle safety inspected there, only to receive a letter from the government letting me know that the mechanic was not qualified to inspect my vehicle at that time and I would have to get it inspected again. Canadian Tire made good for the administrative charge from the registry office downtown, however on getting it inspected again, I had to purchase two new timers in order for it to pass.

I know Cold Lake has slim pickings for good employees, however there is no need to chase customers away by nickle and diming them to death.

I'll hold out on bringing the trailer back for a couple days, as I'm hoping Canadian Tire will do the right thing and just test the trailer they sold me as a safety precaution, without additional charge.
 

CTH8R

New member
Not as detailed as I'd like, but still lots of fun!


Keith M.: Canadian tire sucks!!!!! and there auto services are worse then monkeys banging on cars with rocks
 

CTH8R

New member
More car woes:

---

John N.F: Sorry for posting the truthl.

I just wanted to advise everyone that it is better not to repair your vehicle in Canadian Tire because:
1) They don’t know “What is the cause of the problem?”
2) They don’t know “How to fix the problem?”

3) They don’t know “How to deal with the customer?”
4) They don’t know “How to respect the customer?”
5) They are LIARS and They don’t say the truth to the customer.

I just had the worst customer experience I have ever had through my whole life during this week in Canadian Tire.

---

Gee, shouldn't he contact "Customer Service"?


John N.F.: I did already
 

CTH8R

New member
Oops!

I thought I found a Crappy Auto Repair Story, but it was actually a Crappy Bicycle Story1

Have no fear, I've heard there are stores that get a lot of customers (so the CT Rep's say).

I sure 1,000 of them will get caught in the snare, then 100 will complain to the store, 99 will go away quietly, and 1 will post on Facebook ... any minute now ...
 
Last edited:

CTH8R

New member
Here's is all that Brian D.W. has gotten back so far:

---

On Wednesday, June 12, 2013, Canadian Tire Customer Service wrote:
Dear Sir/Madam,

Thank you for your recent e-mail to Customer Service.

Your feedback is very important to us. We are working diligently to respond to your e-mail as quickly as possible. You can expect to receive a response from one of our Customer Service Representatives shortly.

This automated response is your acknowledgement that on 2013-06-12 22:26:33.413 EST we received your e-mail. Should your inquiry be urgent, you can choose to contact our office at the telephone number listed below. Please be sure to quote your tracking number 548784 .

Sincerely,

Corporate Customer Relations
Canadian Tire Corporation, Limited
1-800-387-8803


---

Here is his follow-up:


Brian D. W.: My time is limited, as I will be driving across the country very shortly with "A Trailer", shortly. It is currently unsafe for me to tow the trailer with non-functioning lights across the city back to Canadian Tire. I can send you a video I've taken displaying how these non-functioning lights fail to react when the brake and signal lights in the vehicle are used if you like.
 

CTH8R

New member
Not a detailed story, but a response to Crappy Tire's latest attempt to push their Crappy automotive repair services:


Chase B.: Here we go again. I wouldn't take any vehicle to your mechanics if you payed me!
 

CTH8R

New member
Oh-oh!

I bet Ashley was upset when she posted the FIRST message - now she's boiling over!


Ashley K.: so u remove upset customer posts now? explain to me how your mechanics can break a piece and then charge us? can u say BBB?
 
Top